Trouble Shooting - Kohler EIR Homeowner's Manual

Trouble shooting

This guide of trouble shooting is for general help only. Authorized representatives or qualified electricians of Kohler Company
shall be able to solve all electrical failures. If you want to know about the service of warranty, please contact local dealers or
wholesalers.
Symptoms
1. Toilet does not
A. Power failure
work.
B. Plug not connected or no power to
C. The leakage circuit breaker on plug
D. Product is on standby mode
E. Toilet switch on side panel
2. Toilet fails to flush A. Water failure
B. Tee valve for water supply is closed
C. Power failure
D. Product is at standby mode
E. Wash mode is in progress
F. Auto-flushing is deactivated
3. Toilet is not clean
A. Filter screen is blocked
after flushing.
B. Insufficient water pressure.
4. Wash mode is
abnormal.
5. Flush function
A. Flushing mode stops automatically after
stops in operation
process.
B. The seat is unable to sense human body
6. The wash mode
A. The seat is covered by foreign matters
runs even when
or the seat is wet.
unseated.
7. Dryer fan stops in
A. The dryer fan stops automatically after
operation process.
B. The seat is unable to sense human body
8. Deodorization fan
A. The seat is unable to sense human body
does not work
B. Stop button is pressed by mistake during
C. Auto deodorization function is deactivated
9. Cover fails to
A. The seat is covered by foreign matters
close/open
B. The toilet cover is interfered by people at
Kohler Co.
Possible Causes
socket
does not reset.
Water failure
Tee valve for water supply is closed or
not opened completely
Product is on standby mode
Not yet seated or current sitting posture
unable to be sensed by the seat
Filter screen is blocked
Insufficient water pressure.
Incorrect air filter installation.
continuous flushing for 5 minutes
continuous usage for 4 minutes
operation
or the seat is wet.
the open/close process before
Recommended Actions
A. Wait until the power is restored
B. Plug in or detect the socket
C . Press Reset button on the plug
D . Press " " button on auxiliary keyboard.
E. Turn on the toilet switch
Wait until the water supply is restored
Open the tee valve for water supply
Wait until the power is restored or review manual
flush" section for manual flush or flush by basin.
D. Press " " button on auxiliary keyboard.
E. Perform after flushing operation completed.
F. Review "Guide on remote controller setting"
Refer to " ilter screen clean"
Check if all tee valves are opened. If not, please open;
Check bend problem on inlet hose, if so, adjust hose.
A. Wait until the water supply is restored
B. Fully open the tee valve for water supply
C . Press " " button on auxiliary keyboard.
D . Seated or adjust your sitting gesture
E. Review the section of "Washing the filter screen"
F. Check bend problem on inlet hose, if so, adjust hose.
G. Install filter correctly. (refer to Page 18).
A. If necessary, press the flushing button again.
B. Adjust your sitting gesture or sit on the toilet again.
A. Remove the foreign matters or dry seat.
A. If necessary, press the dryer button again.
B. Adjust your sitting gesture or sit on the toilet again.
A. Adjust your sitting gesture or sit on the toilet again.
B. If necessary, please leave for about 2S and then sit on
the toilet again.
C. Review "Guide on remote controller setting"
A. Remove the foreign matters or dry seat.
B. Use the remote control or manually open/close the
cover until it works properly. Do not block switch
during open/close process
23 1413624-T01-B