Trouble Shooting - Magnavox 19MD358B User Manual

11.

Trouble shooting

Symptoms
No power or indicator light.
Error message on the screen
with HDMI connection.
No sound is detected from
the PC.
TV does not respond to the
remote control.
The picture is distorted. It is
stretched out, has short, fat,
black bars on the side or top.
The picture is mostly red
and green, or the picture is
missing red when the TV is
connected to an accessory
device via component cables.
No sound on the TV
loudspeaker.
Bad picture quality with a
coaxial connection.
No picture or sound.
Possible cause What should you do
The TV is not 1. Press POWER at the front of the TV, or press
connected to the
2. Ensure the AC power cord is connected tightly to the TV power connector and to
power.
the power socket outlet.
3. Remove the AC power cord from the power socket outlet, wait 60 seconds and
reconnect the AC power cord.
4. Connect the TV to a different power socket outlet.
HDCP authentication 1. Ensure that your HDMI cable is certified.
fail.
2. Press SOURCE on the remote control to switch to another source and then
switch back to the HDMI source.
3. Reset the accessory device and the TV.
Turn on the TV
Select the HDMI channel
Turn on the accessory device
4. While the TV and the accessory device are powered on, unplug either end of the
HDMI cable and then reinsert the cable.
Audio cable is not 2. Connect an audio cable to the PC AUDIO IN port on the TV.
connected.
3. Press SOURCE on the remote control, and select the PC source.
Batteries are installed 1. Ensure the indicator light on the TV blinks when the remote control buttons are
incorrectly, or low pressed.
battery power.
2. Ensure that you are using the remote control supplied with the TV.
3. Ensure that the batteries of the remote control are inserted according to the
illustration on the remote control and that the batteries do not need to be replaced.
4. Remove the AC power cord from the power socket outlet, wait 60 seconds and
reconnect the AC power cord.
Broadcast video format. 1. Press the FORMAT button on the remote control to select the best picture
format.
2. For some accessory devices, the picture format has to be set in the accessory
device.
Insecure/incorrect 1. Ensure all the connections are made according to the color code.
connection.
2. Push the component cables all the way into the YPbPr sockets on the TV.
Volume level is set 1. Increase the volume.
to zero.
Sound is muted. 2. Press MUTE on the remote control.
Headphones are 3. Ensure the headphones are not plugged into the TV.
connected.
Audio cable is not 4. For AV connection, ensure that the Audio L/R cable is connected as described in
connected. Connect devices on page 26. If you are using a component cable, ensure that you have
not crossed the red audio cable with the red video cable.
Accessory device 5. For HDMI connections, some accessory devices have an HDMI audio output
audio output setting is setting that must be turned on for HDMI to HDMI connections.
incorrect.
Standard definition 1. Connect the devices via component or HDMI cables.
channels are not as
clear as high definition
channels.
Incorrect channel 1. Ensure you have selected the correct channel.
Incomplete channel 1. If the TV receives channels via an AV connection, set the TV to the correct source
installation. input.
2. If the TV is connected directly to the wall via a coaxial connection, perform the
auto-installation again.
on the remote control.
EN-35