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Section 5a – TROUBLESHOOTING
PROBLEM
CAUSE
1)
Insufficient SANITIZER Production.
A) The test kit reagents or test strips are old or expired.
B) The unit is set too low in relation to SANITIZER demand.
C) The circulation run time is insufficient.
D) The bather load has increased.
E) The body of water being sanitized leaks.
F) Low Salt.
G) "Cell Power" selection not matched to the cell installed.
H) SANITIZER loss due to intense sunlight
2)
Scale Build-up within the Cell.
A) The water being sanitized contains high pH, total
alkalinity and calcium hardness levels.
(Cell scales within 2 – 3 weeks)
B) Power Supply not reversing polarity.
(Cell constantly scales within 3 – 5 days)
3)
DC Plug and Cell Terminals Burned.
A) The Cell terminals are wet due to a leaking cell body.
B) The Cell plug is not securely pushed onto the cell
terminals, allowing moisture to seep into the plug.
4)
Premature Cell Failure (Requires Replacement Cell).
A) Abnormally high Cell usage due to an insufficient
Stabilizer (Cyanuric acid) level.
B) Excessive Scale/Debris in the Cell.
C) "Cell Power" selection not matched to the Cell installed.
5)
White Flakes in the Water.
A) This occurs when excessive calcium hardness is
present. Usually due to water chemistry imbalance.
6)
No Power to the Control Box.
A) Internal Fuse blown.
B) Circuit Breaker tripped.
7)
SERVICE Light (Single RED Flash and Flow-OK light off).
Tri-Sensor Defective.
A)
Insufficient Flow Min. (94.5 lpm)
B)
8)
SERVICE Light (Double RED Flash)(SANITIZER is producing).
A) High Cell Volts with Low Amps
9)
SERVICE Light (Triple RED Flash)(SANITIZER production halted).
(Microprocessor version V1.4 or older)
A) High Cell volts with Extremely Low Amps.
(Microprocessor version V1.5 or newer)
A) Improperly wired or failed Power Supply.
10)
SERVICE Light (Quadruple RED Flash)(SANITIZER is producing).
A) Tri-sensor or tri-sensor cord is loose or defective.
11)
LOW SALT Light activated (SANITIZER is producing) .
A) Salt level Low (below 2,5 g/l (2500 ppm)).
12)
ADD SALT Light activated (SANITIZER production halted).
A) Salt level extremely low (below 2.0 g/l (2000 ppm)).
13)
Unable to set output to a high level.
A) Temperature is too low (below 15.6C (60F)).
TROUBLESHOOTING
A) Retest with new Reagents or Strips.
B) Turn up the output setting.
C) Increase your pump run time.
D) Same solution as (B) or add a Non-Chlorine Shock
E) Repair the leak and rebalance as needed.
F)
G) Follow the SET UP procedures to match the cell, see page 7.
H) Check your stabilizer level and adjust if needed.
A) Calculate Saturation Index to assure balanced water.
B) Contact the factory for Warranty Status/Procedures.
A) Contact the factory for Warranty Status/Procedures.
B) Ensure the Cell cord plug is pressed completely onto the
A) Check the stabilizer level and adjust to recommended levels.
B) See Section 2 above.
C) Follow the SETUP procedures to match the cell, see page 7.
A) Visually inspect Cell for scale build-up and clean the cell as
A) Check and replace fuse. See page 10.
B) Check the power going to the Control Box. Reset the
A) Contact the factory for Warranty Status/Procedures.
(25 gpm)
B)
A) Check cell for calcium build-up or scale deposits.
A) Heavily scaled cell or failed cell.
A) Ensure voltage input matches wiring connection (page 5).
A) Inspect and tighten or replace.
A) Check with Salt test strips or meter and adjust as needed.
A) Check with Salt test strips or meter and adjust as needed.
A) The Pool Pilot has limited output to protect the cell.
13
SOLUTION
containing Potassium Monopersulfate to supplement.
Check the residual salt level and adjust as needed.
Adjust chemicals and clean the Cell. See pages 9 & 11.
Cell terminal. Check the terminals and clean with a dry
cloth to remove all dirt and corrosion.
described on page 11. Adjust your water chemistry.
Circuit Breaker.
Ensure your Filter and Cell are clean of debris.
Check all valves that might divert flow away from the cell.
Cell is depleted and needs replacement.
Cell cord is loose or defective. Ensure that the cord is firmly
attached to the cell. Check the Banana Plug connections.
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