Customer Service - Siemens KG N Series Instruction Manual

Customer Service

If you have any queries, are unable to
rectify faults on the appliance yourself or
if your appliance needs to be repaired,
contact Customer Service.
You can solve many problems yourself
by consulting the information on
troubleshooting in these instructions or
on our website. If this is not the case,
contact our Customer Service.
We will always find an appropriate
solution and try to avoid unnecessary
visits being made by a Customer Service
technician.
With any warranty claims, we will make
sure that your appliance is repaired by
trained Customer Service technicians
using genuine spare parts, including
after the manufacturer's warranty has
expired.
For safety reasons repairs to the
appliance should only be carried out by
trained specialist staff. The warranty
claim becomes void if repairs or
interventions have been carried out by
persons not authorised by us for that
purpose or if our appliances have been
fitted with spare, supplementary or
accessory parts that were not genuine
parts and then resulted in a defect.
Function-relevant genuine spare parts
according to the relevant Ecodesign
Directive can be obtained from Customer
Service for a period of at least 10 years
from the date on which your appliance
was placed on the market.
Detailed information on the warranty
period and terms of warranty in your
country is available from our Customer
Service, your retailer or on our website.
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If you contact Customer Service, you will
require the product number (E-Nr.) and
the production number (FD) of your
appliance.
The contact details for Customer Service
can be found in the enclosed Customer
Service directory or on our website.
Product number (E-Nr.) and
production number (FD)
The product number (E-Nr.) and the
production number (FD) can be found on
the rating plate of the appliance. Fig. ,
Make a note of your appliance's details
and the Customer Service telephone
number to find them again quickly.
Technical data
Refrigerant, cubic capacity and further
technical specifications can be found on
the rating plate.
Further information about your model
can be found online at https://
enerjietiketitr.bsh-group.com. Please then
follow the instructions on searching for
models. The model identifier is made up
of the characters before the slash in the
product number (E-Nr.) shown on the
rating plate. Alternatively, you can also
find the model identifier in the first line of
the energy label.
Repair order and advice
on faults
Contact information for all countries can
be found on the enclosed customer
service list.