Using Esupport - Gateway Profile Profile 5 User Manual

Using eSupport

The eSupport site is divided into six major areas:
■ Support Home
■ Product Support
■
Downloads
■ Contact Us
■ Account Info
■ PC Tools
Each of these areas is represented by a menu across the top of the Web page.
Support Home
Click
Support Home
specifications, and guides. You can also browse through the reference area to locate an
article specific to the question you have.
Click
Support Home
articles and videos on topics, such as making audio CDs and installing a hard drive.
Product Support
Click
Product Support
Downloads
Click
Downloads
driver upgrades. By entering your serial number you get drivers specific to your computer.
Click
All Downloads
Contact Us
Click
Contact Us
and e-mail. Click
support. For more information, see
Account Info
Click
Account Info
order or changing your account address.
PC Tools
Click
PC Tools
4
, then click
All Support Documents
, then click
General Tutorials
to view a list of all the products that Gateway supports.
, then click
My Downloads
to walk through a step-by-step wizard to locate your drivers.
to access links to technical support with a live technician, including chat
to get a list of Gateway telephone numbers for both sales and
Call Us
to access support for non-technical issues, such as the status of your
to access utilities to help you manage your computer.
to access product documentation,
to access an extensive library of how-to
to get the latest software updates for BIOS and
"Telephone support" on page
www.gateway.com
83.