Philips Avent SCD921 User Manual page 40

APP /SET UP
Problem
How can I be a guest
user?
I am a guest user
already, why I cannot see
anything when I open the
app?
Do I have to keep the
app open to monitor my
baby?
Can I use more baby
monitors in the same
app?
Is the baby monitor
hacker-proof?
I have lost my smart
phone� How can I prevent
strangers from viewing
my baby?
Will I be notified of
upgrades of the app
or the baby monitor
software?
My phone or tablet
becomes warm when
I use the app� Is this
normal?
Solution
To be a guest user, you have to register a Philips Avent Connected Baby
Monitor Account before being able to view the video live streaming�
Please create the account as instructed in the app, and contact the
administrator that you are ready for the invitation�
Perhaps the administrator has temporarily turned on the Privacy mode�
You should have received a notification about this.
The baby monitor may be offline. To receive a notification when the baby
monitor goes offline in future, switch on app notifications from the app's
settings menu�
No, the app can monitor in the background while you do other things.
Switch on background monitoring from the app's settings menu� You will
then receive notifications on-screen when your baby makes sound.
You can connect to multiple baby monitors to the app, but you can
only view the video from one baby monitor at a time� You will receive
notifications from the other baby monitors connected. If you receive
a notification and tap on it, the app will take you directly to that baby
monitor� You can also select the baby monitor you want to view from the
list�
We do everything we can to prevent hacking by issuing frequent security
updates� Please make sure that you always use the latest app software
and baby monitor firmware. If you lose your smart device, reset the baby
monitor to remove any connections to it� You can also log in to the app
from another smart device and delete your account� If you are the only
administrator, all guest users will be disconnected from the baby monitor
too�
Log in to the app from another smart device and deactivate your account�
If you are the only administrator, this will disconnect all guest users of
the app from the baby monitor� You can also reset the baby monitor
to disable all connections to the device you lost. Long-press the on/off
button of the baby unit for 10 seconds to reset.
Yes, you will receive a notification on your smart device to upgrade via
the App Store or Google play� This will happen periodically� Upgrade
notifications for the firmware of the baby monitor will appear in the app
along with instructions on how to upgrade�
Your device may get warm because it needs power to provide high-
quality video� This does not harm your device� Your device does not warm
up when you run the app in the background�
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