Guarantee And Support; Troubleshooting - Philips Avent SCD921 User Manual

Guarantee and support

Troubleshooting

HOW TO USE / CONNECT THE UNITS
Problem
Why doesn't the parent
unit charge when I plug
it in?
I cannot download and
install the app� What can
I do?
Why can't I establish a
connection between
the parent unit and
baby unit? Why is
the connection lost
every now and then?
Why are there sound
interruptions?
If you need information or support, please visit www.philips.com/
support or read the international warranty leaflet.
General Information
Lithium-ion rechargeable battery (2600mAh)
Wi-Fi frequency band: IEEE 802�11 b/g/n 2�4GHz
Maximum radio-frequency power: <=20dBm e.i.r.p
Supply unit:
Model: ASSA105x-050100 / PS06H050K100xD
Input: 100-240V 50/60Hz ~0�35A /
100-240V~, 50/60Hz, 0.25A
Output: 5�0V
x = E (EU plug) / x = B (UK plug)
Average active efficiency: >=73.62%
No-load power consumption (W): <0�1W
This chapter summarizes the most common problems you could
encounter with the appliance� If you are unable to solve the problem
with the information below, visit www.philips.com/support for a list of
frequently asked questions or contact the consumer care centre in your
country�
Solution
Perhaps there is a battery error�
Check the battery status light on the parent unit. If it is solid red, contact
the consumer care centre in your country�
Please check if any of the following factors prevent a smooth download�
Is your Wi-Fi signal stable and strong enough? Does your smart device
run on iOS 11 or higher, Android 5 or higher? Do you have enough space
left on your smart device to install the app? Did you enter the correct
password for the App Store or Google Play?
The baby unit and the parent unit are probably close to the outer limits
of the operating range or there is interference from other 2�4 GHz
wireless devices. Try a different location, decrease the distance between
the units or switch off other 2.4 GHz wireless devices (laptops, mobile
phones, microwaves, etc) . It can take up to 15 seconds to re-establish the
connection between the units�
1.0A, 5.0W
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