Samsung MS28J5255 Series User Manual page 94

Troubleshooting
Problem
When power is The door is not properly
connected, the closed.
oven immediately
starts to work.
There is electricity The power or power
coming from the socket is not properly
oven. grounded.
1. Water drips. There may be water or
2. Steam emits steam in some cases
through a door depending on the food.
crack. This is not an oven
3. Water remains malfunction.
in the oven.
The brightness Brightness changes
inside the oven depending on power
varies. output changes according
to function.
Cooking is finished, To ventilate the oven, the
but the cooling fan cooling fan continues to
is still running. run for about 3 minutes
after cooking is complete.
30 English
MS28J5255GB_SM_DE68-04490A-01_MS+ZH+EN.indb 30
Cause Action
Close the door and check
again.
Make sure the power and
power socket are properly
grounded.
Let the oven cool and then
wipe with a dry dish towel.
Power output changes during
cooking are not malfunctions.
This is not an oven
malfunction.
This is not an oven
malfunction.
Problem Cause
Turntable
While turning, the There is no roller ring,
turntable comes or the roller ring is not
out of place or properly in place.
stops turning.
The turn table The roller ring is not
drags while properly in place, there
turning. is too much food, or the
container is too large and
touches the inside of the
microwave.
The turn table Food residue is stuck to
rattles while the bottom of the oven.
turning and is
noisy.
Steam
I can hear water Water is heated using the
boiling during steam heater.
Vapour cooking
There is an unusual Water is being removed
sound when I stop from inside the steam
Vapour cooking. heater after Vapour
cooking has finished.
Steam does not The water supply tank is
come out. not installed.
There is no water in the
water supply tank.
Action
Install the roller ring and then
try again.
Adjust the amount of food and
do not use containers that are
too large.
Remove any food residue
stuck to the bottom of the
oven.
This is not an oven
malfunction.
This is not an oven
malfunction.
Make sure the water supply
tank is correctly installed.
Fill the tank with water and
try again.
9/18/2019 12:18:09 PM