Troubleshooting
Troubleshooting
If the player does not function as expected, try the following steps to resolve
the issue.
1
Find the symptoms of the issue in the following troubleshooting tables,
and try any corrective actions listed.
2
Connect the player to your computer to charge the battery.
You may be able to resolve some issues by charging the battery.
3
Press the RESET button with a small pin, etc.
If you press the RESET button while operating
the player, stored data and settings on the player
may be deleted.
4
Check the information about the issue in
the Help of the software.
5
Look for information about the issue on one of the support web sites.
For customers in Europe, visit: http://support.sony-europe.com/DNA
For customers in Latin America, visit: http://www.sony-latin.com/index.crp
For customers in other countries/regions, visit: http://www.sony-asia.com/support
For customers who purchased the overseas models, visit:
http://www.sony.co.jp/overseas/support/
6
If the approaches listed above fail to resolve the issue, consult your
nearest Sony dealer.
Operation
Symptom
There is no sound.
Songs cannot be played.
Cause/Remedy
The volume level is set to zero.
Turn the volume up ( page 9).
The headphone jack is not connected properly.
Connect the headphone jack properly ( page 10).
The headphone plug is dirty.
Clean the headphone plug with a soft dry cloth.
No song files are stored in the built-in flash
memory.
If "NO DATA" appears, transfer audio file(s) from
the computer.
The battery is consumed.
Charge the battery fully ( page 13).
If the player does not react, even after charging
the battery, press the RESET button to reset the
player .
RESET button
Continued