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Operation Guide – Version 2102 (February 2021)
3 Supervisor Dashboard
As an administrator, you need to configure user rights for Supervisor Dashboard
users.
1. Go to
System Configurator > User and Role Management > User
2. Create supervisor or team leader user groups according to the instructions in the
System Configurator document but do not add any role to the group.
You can also add rights directly to a user but for easier rights and user
management, we recommend to add rights via user groups.
Make sure the users have user settings template defined.
3. In the
User Rights
close.
Object Type
Directory Group
Presence Profile
Queue/Queue Group
Skill
8
assignment block, add the following rights and then save and
Access Level
View
View
• View
• Manage contact history
• Statistics summary
• Statistics details
View
Groups.
Copyright © 2019 Sinch. All rights reserved. NDA Confidential.
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