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Related Manuals for Jabra Engage 50
Summary of Contents for Jabra Engage 50
- Page 1 Operation Guide Version 2102 (November 2021) sinch.com...
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Page 2: Table Of Contents
Operation Guide – Version 2102 (February 2021) Table of Contents 1 Introduction ............................2 2 Communication Panel ........................3 2.1 Jabra Headset ..........................5 2.2 EPOS Sennheiser .......................... 6 3 Supervisor Dashboard ........................8 4 Online Monitoring ..........................10 5 System Configurator ........................11... -
Page 3: Introduction
Operation Guide – Version 2102 (February 2021) 1 Introduction This guide describes how to take Sinch Contact Center end-user applications into use, and basic operation tasks. For the basic installation and administration of your computer, its operating system and other prerequisite software, refer to the documentation of the computer and corresponding software. -
Page 4: Communication Panel
Operation Guide – Version 2102 (February 2021) 2 Communication Panel To get started: • Create a DNS address that points to Communication Panel, for example phone.company.com. By default Communication Panel can be launched from https://prod-[eu/us depending on your region].sapcctr.com/<Tenant Name>/ecf/[software version]/communicationpanel/ where software version can be one of the following: •... - Page 5 Operation Guide – Version 2102 (February 2021) • To be able to handle conversations, users need View Serve rights to the queues. • To see conversation history and details, users need Statistics Details Manage Contact History rights to the queues. Supported Browsers Table 1: Supported Browsers Conversation Type...
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Page 6: Jabra Headset
Once done, press Ctrl+A, then Ctrl+S and save the log to a file. 2.1 Jabra Headset The prerequisites for using Jabra headset controls, such as answer, hang up and mute, in Communication Panel Prerequisites To use Jabra headsets for call handling: •... -
Page 7: Epos Sennheiser
According to Jabra, the adaptation supports all professional Jabra headsets and Jabra speakerphones meaning the Jabra Evolve series, the Jabra Pro series, the Jabra Biz series, and the Jabra Speak series. The following Jabra devices with Communication Panel have been verified:... - Page 8 Operation Guide – Version 2102 (February 2021) • Use Google Chrome, Firefox or Opera browser with Windows or Mac operating system. • Install EPOS Connect software on the workstation. • Define Contact Center as the default softphone in EPOS Connect. •...
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Page 9: Supervisor Dashboard
Operation Guide – Version 2102 (February 2021) 3 Supervisor Dashboard As an administrator, you need to configure user rights for Supervisor Dashboard users. 1. Go to System Configurator > User and Role Management > User Groups. 2. Create supervisor or team leader user groups according to the instructions in the System Configurator document but do not add any role to the group. - Page 10 Operation Guide – Version 2102 (February 2021) Object Type Access Level User/User Group • View • Modify • Manage presence • Manage contact history • Statistics summary • Statistics details • Log on agents to queue/log off agents from queue Supported Browsers Supervisor Dashboard can be used with Chrome and Firefox.
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Page 11: Online Monitoring
Operation Guide – Version 2102 (February 2021) 4 Online Monitoring Prerequisite Software Microsoft Windows 7 or 10 operating system; Internet Explorer11. To enable monitoring: • In System Configurator, define for the user appropriate access rights for example for certain queues. We recommend defining rights using appropriate roles and groups. -
Page 12: System Configurator
Operation Guide – Version 2102 (February 2021) 5 System Configurator Prerequisites Appropriate Java version is installed on the workstation. The supported version is Java 8. Accessing Sinch Contact Center support provides an URL for accessing SC. Enter your credentials and click Configuration Tasks Superusers need to run the configuration tasks, such as: •... - Page 13 Operation Guide – Version 2102 (February 2021) Copyright © 2019 Sinch. All rights reserved. NDA Confidential.