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Operation Guide – Version 2102 (February 2021)
• To be able to handle conversations, users need
queues.
• To see conversation history and details, users need
Manage Contact History
Supported Browsers
Conversation Type
All conversation types
It is recommended to clear the browser's cache after upgrade of Sinch Contact
Center, or alternatively, use the browser's incognito mode (in some browsers known
as private mode).
Troubleshooting
Error when changing password in the sign-in screen, or signing in for the first
time:
The error message password change failed; server error may appear if
entering and confirming the new password lasts too long. Restart signing in and
enter your password and confirmation within a minute.
In other error situations:
• Clear the browser's cache.
• Make sure the browser allows using the microphone.
If the error persists and you need to contact support, you may be asked to enhance
the logging level and provide log files.
• To define the log level, click
to for example Debug.
• To download log files, click
• The log file name is logfile.json, and it is saved to the default download
folder in the json format.
4
rights to the queues.
Table 1: Supported Browsers
OS Version Browser
Windows
Google Chrome, Firefox, Opera, Edge
10
Chromium
MacOS
Google Chrome
User Menu > Settings > Log > Log Level
User Menu > Settings > Log > Download Log
View
and
Serve
rights to the
Statistics Details
Copyright © 2019 Sinch. All rights reserved. NDA Confidential.
and
, and set it
.
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