Advertisement
Operation Guide – Version 2102 (February 2021)
2 Communication Panel
To get started:
• Create a DNS address that points to Communication Panel, for example
phone.company.com. By default Communication Panel can be launched from
https://prod-[eu/us depending on your
region].sapcctr.com/<Tenant Name>/ecf/[software
version]/communicationpanel/ where software version can be one of
the following:
• Current version
• Previous version
• Latest, which always points to the latest version in use. To adjust the contrast,
go to
User Menu > Settings > User Interface
• Make sure there is an appropriate browser installed on the workstation, see the
table below.
• Make sure there is an appropriate audio device installed on the client workstation,
and that the browser allows its usage.
• To enable using Communication Panel, superusers should use the user settings
template
Communication Panel Agent
Configurator tool.
The template provides the following mandatory settings:
• To enable handling chats:
Settings > Multi-Chat Settings > Enable
• To enable handling emails:
Settings > ECF Task Settings > Use ECF for
value
Maximum number of Simultaneous ECF Tasks
• To enable handling conversations, superusers need to define the following rights
in System Configurator. We recommend defining the rights via appropriate user
and queue groups.
3
, and select the suitable theme.
when creating users in the System
User and Role Management > Users > Contact
Multi-Chats.
User and Role Management > Users > Contact
E-Mail. Also make sure that the
is 1 to 6.
Copyright © 2019 Sinch. All rights reserved. NDA Confidential.
Hide quick links:
Advertisement
