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Solving Problems
If you are experiencing problems with your
phone, perform the following simple checks,
before contacting a service professional. This
may save you the time and expense of an
unnecessary service call.
When you switch your phone on, the
following messages may appear
Insert SIM Card
• Check that the SIM card is correctly installed.
Phone Locked Enter Password
• The automatic locking function has been
enabled. You must enter the phone's password
before you can use the phone.
Enter PIN
• You are using your phone for the first time.
You must enter the Personal Identification
Number supplied with the SIM card.
• The PIN Check feature is enabled. Every time
the phone is switched on, the PIN has to be
entered. To disable this feature, use the PIN
Check menu (Menu 6.6.1).
Enter PUK
• The PIN code was entered incorrectly three
times in succession and the phone is now
blocked. Enter the PUK supplied by your
service provider.
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"No service," "Network failure" or
"Not done" displays
• The network connection was lost. You may be
in a weak signal area (in a tunnel or
surrounded by buildings). Move and try again.
• You are trying to access an option for which
you have not taken out a subscription with
your service provider. Contact the service
provider for further details.
You have entered a number but it was
not dialed
• Have you pressed the
• Are you accessing the right cellular network?
• You may have set an outgoing call barring
option.
Your correspondent cannot reach you
• Is your phone switched on (the
pressed for more than one second)?
• Are you accessing the right cellular network?
• You may have set an incoming call barring
option.
Your correspondent cannot hear you
speaking
• Have you switched off the microphone?
• Are you holding the phone close enough to
your mouth? The microphone is located at the
bottom of the phone.
Solving Problems
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key
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