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Uniform Call Distribution (UCD)
Description
Calls to a UCD group are distributed uniformly among the group members so that each
member can share the same load. Calls to a UCD group hunt for an idle extension in a circular
way, starting at the extension following the last one called. This UCD feature is particularly
helpful when a certain extension receives a high volume of calls compared with other
extensions.
UCD Group can be made up by assigning the group type of an Extension Group as "UCD." Up
to 128 UCD Groups, each consisting of more than one extension in the same tenant, can be
created in the system.
(1) Outline sketch of UCD feature
1. When more than one call is in the UCD group, the 1st call will arrive at extension A first.
Calls have arrived at a UCD group
3rd call in queue
2nd call in queue
1st call in queue
UCD group
Features Guide
Extension A
(When extension A is busy
or logged-out, the call
arrives at extension B.)
Extension B
(When extension B is busy
or logged-out, the call
arrives at extension C.)
Extension C
(When extension C is busy
or logged-out, the call
arrives at extension A.)
1.5 Attended Features
129
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