Warranty - Dimplex Winterwarm WWFH20E Instruction Manual

Warranty

What does a Winterwarm Warranty cover?
Winterwarm products deliver reliable service for normal, household use in domestic
settings. All Winterwarm products are individually tested before leaving the factory.
If you are a consumer and you experience a problem with your Winterwarm product,
which is found to be defective due to faulty materials or workmanship within the
Warranty Period, this Winterwarm Warranty will cover repair or - at the discretion of
Winterwarm – replacement with a functionally equivalent Winterwarm product.
The Winterwarm Warranty Period is one calendar year from the date of purchase of your
Winterwarm product, or the date of delivery of the product, if later. The Winterwarm
Warranty is conditional upon you providing the original purchase receipt as proof of
purchase. Please therefore retain your receipt as proof of purchase.
If you do experience a problem with your Winterwarm product please call the Helpline
on +44 (0)344 879 3588 or visit https://www.dimplex.co.uk/support. For ROI please
email serviceireland@glendimplex.com or call +353(0)1 842 833. We will need details
of your Winterwarm product, its serial number and a description of the fault which
has occurred. You can find the model number and serial number for your Winterwarm
product on the heaters side. Once we receive your information and proof of purchase
we will contact you to make the necessary arrangements.
If your Winterwarm product is not covered by this Winterwarm Warranty there may
be a charge to repair your product. However, we will contact you for agreement to any
charges before any chargeable service is carried out.
What is not covered by a Winterwarm Warranty?
The Winterwarm Warranty does not cover any of the following:
• Any fault or damage to your Winterwarm product due to faulty materials or
workmanship occurring outside the one-year Warranty Period.
• Any fault or damage occurring to any pre-owned Winterwarm product or to any
other equipment or property.
• Accidental damage to your Winterwarm product or damage to your Winterwarm
product from external sources (for example, transit, weather, electrical outages or
power surges).
• Fault or damage to your Winterwarm product which is:
• Not due to faulty materials or workmanship or which is due to circumstances
outside Winterwarm's control.
• Caused by use of your Winterwarm product for anything other than normal
domestic household purposes in the country where it was purchased.
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