Checklist Before Reporting Failure - Navien NR-35D User Manual

Checklist Before Reporting Failure

If there is a problem with the product, Please read the below checklist before you contact our customer service
center or agency for service.
Symptom
1
2
3
Can't connect to Smart TOK App
4
5
6
70
Checklist
Is your cell phone network connection
(3G, 4G, Wi-Fi) working correctly?
Is sign switched off on the Room
controller?
Can't connect to Smart TOK App after
changing the router.
Smart phone and Room controller is
connected correctly but it is not working.
I forgot router password.
I forgot Smart TOK APP ID and password.
Solution
Please reconnect after checking the internet
connection settings on your cell phone.
Please check if router is correctly connected to
Room controller.
Please reconnect new router to the Room
controller.
Please restart Smart TOK App, or reconnect
Room controller to the router again.
Please reset the password by referring to the
router manual.
Please click 'Find ID' or 'Change Password' button
on the Smart TOK App login screen to reset.