Troubleshooting - Dimplex Stockbridge 2.0 Manual

Troubleshooting

Symptom
The flame effect will
not start.
The flame effect is too
low.
Unpleasant smell
when unit is used.
The flame effect has
too much smoke.
Main lamps are not
working and there are
no flames or smoke.
Cause
Mains plug is not plugged in.
Low water level.
Low voltage connector not connected
properly. (See Fig.5)
The Transducer Unit is not sitting correctly in
the sump
Flame effect control knob is set too low.
(See Fig.10)
The Metal Disc in the transducer might be
dirty (See Fig.14)
The wire from the Transducer Unit is sitting
over the metal disc
Dirty or stale water.
Using unfiltered tap water.
Flame effect setting is too high.
There is no water in the water tank
Corrective Action
Check plug is connected to wall socket
correctly.
Check that the water tank is full and there is
water in the sump.
Check that the connector is inserted
correctly. (See Fig.5)
Ensure the Transducer in sitting down into
the moulded recess in the sump
Increase level of flame by turning Control
knob 'D' to the left slowly. (See Fig.10)
Clean the Metal Disc with soft brush
supplied. (See Fig.14) See 'Maintenance.' for
a step by step procedure.
Direct the wire to the back of the sump and
make sure it sits into the side slot exiting the
sump.
Clean the unit as described under
maintenance.
Use only filtered tap water.
Turn the flame effect Control knob 'D' to
the right, about ¼ a turn, at a time. Give the
flame generator some time to adjust to the
new setting. (See Fig.10)
Follow instructions under
Maintenance, 'Filling the water tank'.
Check the plug is connected to the wall
socket correctly and that Switch 'A' Fig. 10 is
in the 'ON' ( I ) position.
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