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Configure the Modem Router
Before You Start
Most internet service providers (ISPs) will provide a username and password for
their service when you first sign up with them. If you are unsure, please check
with your ISP.
If you are using telephony function, you'll need to register your phone number
on the modem router. Please find your phone information before continuing.
1
Connect your device to the modem router via a wired or wireless connection.
LAN
Wired
Connect the computer to the LAN port of your modem router via an Ethernet cable.
Wireless
a
Find the SSID (network name) and password printed
on the label at the bottom of the modem router.
b
Click the network icon on your computer or go to the
Wi-Fi settings of your smart device, then select the
SSID to join the network.
2
Launch a web browser and type in http://tplinkmodem.net or 192.168.1.1. Create
a login password and get started.
Note: If the login window does not appear, please refer to FAQ > Q1 in this guide.
http://tplinkmodem.net
New Password
Low
Middle
High
Confirm Password
Let's Get Started
3
Follow the step-by-step instructions to set up an internet connection, register
the telephone number, and register the TP-Link Cloud service.
· Keep the device away from water, fire, humidity or hot environments.
· Do not attempt to disassemble, repair, or modify the device.
If you need service, please contact us.
· Do not use any other chargers than those recommended.
· Do not use damaged charger or USB cable to charge the device.
· Do not use the device where wireless devices are not allowed.
· Adapter shall be installed near the equipment and shall be easily accessible.
7106509242 REV1.0.0 ©2021 TP-Link
Already have a modem?
If you already have a modem or your internet comes directly from an Ethernet wall
outlet, you can switch to Wireless Router mode. Follow the steps below to set up.
1
Connect the hardware and wait until the Power LED
Power Adapter
2
Connect your device to the modem router via an Ethernet cable or wirelessly.
SSID (network name) and password are printed on the label at the bottom of the
modem router.
3
Connect your modem router to the internet.
.
A
Launch a web browser and type in http://tplinkmodem.net or 192.168.1.1. Create a
password for future login and get started.
Note: If the login page does not appear, please refer to FAQ > Q1.
Model: TD-W9960v
300Mbps Wireless N VDSL/ADSL Router
Power: 12V
1A
Default Access:
http://tplinkmodem.net
B.
Follow the Quick Setup and select Wireless Router Mode to complete the
MAC:XX-XX-XX-XX-XX-XX
configuration. If there is no Operation Mode selection page in the Quick Setup, go to
TP-Link Corporation Limited
Wireless Password/PIN:XXXXXXXX
Suite 901, New East Ocean Centre,
SSID:TP-Link_XXXX
Tsim Sha Tsui, Hong Kong
the Advanced > Operation Mode page and switch to Wireless Router Mode, then click
Quick Setup on the top page and follow the instructions to complete the configuration.
Enjoy!
LEDs
Name
Power
DSL
Internet
Wi-Fi
Phone
LAN
becomes stable.
Modem Router
Ethernet Cable
http://tplinkmodem.net
Status
Indication
The system has started up.
On
The system is starting up or the firmware upgrade is in
Blinking
progress. Do not disconnect or power off the Modem Router.
Power is off.
Off
On
DSL synchronization is complete.
Blinking
DSL synchronization is in progress.
Off
DSL synchronization failed.
On
Internet service is available.
Off
No internet connection.
On
Wireless function is working properly.
Blinking
WPS connection is in progress (about 2 minutes).
Off
Wireless function is disabled.
On
The phone is off-hook or DECT cordless phone is busy.
Blinking
The phone is ringing or DECT cordless phone is ringing or
registering.
The phone is on-hook.
Off
At least one LAN port is connected.
On
No LAN port is connected.
Off
FAQ (Frequently Asked Questions)
Q1. What should I do if I cannot access the web management page?
A1. If the computer is set to a static IP address, change its settings to obtain an IP
address automatically.
A2. Make sure http://tplinkmodem.net or http://192.168.1.1 is correctly entered in the
web browser.
A3. Use another web browser and try again.
A4. Reboot your modem router and try again.
Modem
Internet
A5. Disable then enable the network adapter in use.
Q2. What should I do if I cannot access the internet?
A1. Make sure all telephone and Ethernet cables are correctly and securely connected
to the modem router.
A2. Try to log in to the web management page of the modem router using the default
address at http://tplinkmodem.net or http://192.168.1.1. If you cannot, change
your computer settings to obtain an IP address automatically from the modem
router. If you can, try the steps below.
A3. Ask your internet service provider for the VPI/VCI (or VLAN ID), Connection Type,
internet service username and password, and make sure all are correctly entered
into the management page of your modem router.
A4. Restore the modem router to its factory default settings and reconfigure it by
following the instructions in this guide.
A5. If the problem persists, contact our Technical Support.
Q3. What should I do if the DSL LED
A1. Check your cables and make sure they are all plugged in correctly, including the
telephone lines and power adapter.
A2. Restore your modem router to its factory default settings.
A3. Contact your ISP (internet service provider) to check the status of your DSL line.
A4. If the problem persists, contact our Technical Support.
Q4. What should I do if I forget my password?
For the web management page:
A1. If you are using a TP-Link ID to log in, click Forgot password on the login page and
then follow the instructions to reset it.
A2. Alternatively, restore the modem router to its factory default settings and then set a
new password.
For the Wi-Fi network:
A1. The default Wi-Fi Password/PIN can be found on the product label at the bottom of
the modem router.
A2. If the default wireless password has been changed, log in to the web management
page and go to Basic > Wireless to retrieve or reset your password.
Q5. How do I restore the modem router to its factory default settings?
A1. With the modem router powered on, use a pin to press and hold the RESET button
until all LEDs turn on momentarily, then release the button. The modem router will
reboot.
A2. Log in to the web management page of the modem router. Go to Advanced >
System Tools > Backup & Restore and click Factory Restore. The modem router
will restore and reboot automatically.
To communicate with TP-Link users or engineers, visit https://community.tp-link.com to join TP-Link
Community.
For technical support, replacement services, user guides, and other information, please visit
https://www.tp-link.com/support.
If you have any suggestions or needs for our product guides, you are welcome to email
techwriter@tp-link.com.cn.
does not turn solid on?
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