Troubleshooting Procedures - Kohler RiverBath K-1394 Homeowner's Manual

Troubleshooting Procedures

This troubleshooting guide is for general aid only. A Kohler Authorized Service Representative or qualified
electrician should correct all electrical problems. For warranty service, contact your dealer or wholesale
distributor.
Troubleshooting the Whirlpool System
Symptoms
1. User keypad does not
illuminate when power
button is pressed or outer
ring is rotated.
2. Motor starts, but all jets
are not functioning.
3. User keypad is
illuminated, but does not
respond to buttons or
outer ring.
4. User keypad indicator bar
keeps scanning at
power-up.
5. User keypad is
illuminated, but pump
will not start.
6. Motor runs but pump will
not prime (cavitates).
Kohler Co.
Probable Causes
A. No power to control.
B. GFCI or RCD tripped.
C. Wiring harness from user
keypad to control is loose,
disconnected, or damaged.
D. User keypad does not work.
E. Control does not work.
A. Jet is closed.
B. Jet not installed correctly.
C. Jets are blocked.
A. Control program is locked.
B. Wiring harness from user
keypad to control is loose,
disconnected, or damaged.
C. User keypad does not work.
D. Control does not work.
A. Control program is locked.
B. Wiring harness from user
keypad to control is loose,
disconnected, or damaged.
C. User keypad does not work.
D. Control does not work.
A. Power cord from pump to
control is loose, disconnected, or
damaged.
B. Pump does not work.
C. Control does not work.
A. Motor/Pump is shimmed too
high.
B. Small air leak at pump inlet.
11
Recommended Action
A. Check wiring and connect power. If
problem persists, Refer to the
installer/dealer.
B. Reset GFCI or RCD.
C. Check wiring for proper
connections. Replace wiring
harness if necessary. Refer to the
installer/dealer.
D. Replace user keypad. Refer to the
installer/dealer.
E. Replace control. Refer to the
installer/dealer.
A. Rotate jet trim counterclockwise to
open.
B. Reinstall jet; check for O-ring
damage.
C. Remove blockage.
A. Reset GFCI or RCD.
B. Check wiring for proper
connections. Replace wiring
harness if necessary. Refer to the
installer/dealer.
C. Replace user keypad. Refer to the
installer/dealer.
D. Replace control. Refer to the
installer/dealer.
A. Reset GFCI or RCD.
B. Check wiring for proper
connections. Replace wiring
harness if necessary. Refer to the
installer/dealer.
C. Replace user keypad. Refer to the
installer/dealer.
D. Replace control. Refer to the
installer/dealer.
A. Check wiring for proper
connections. If problem persists,
Refer to the installer/dealer.
B. Replace pump. Refer to the
installer/dealer.
C. Replace control. Refer to the
installer/dealer.
A. Lower pump/control to subfloor
level.
B. Securely tighten nut(s) on intake
side of pump.
1022209-5-D