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Fix a problem : App issues
1.
Check your signal strength:
•
Weak signal from your cellular provider is a common cause of unsent messages. In the
how many bars your network connection has. If you see only one or two bars, change locations to
improve your signal strength, particularly if you are indoors.
2.
Open the conversation and
Can't hear notifications
1.
Adjust your
notification
2.
If you're using a 3rd party launcher, try
alternative launcher to use.
Can't send or receive messages
1.
Change your preferred network to Global.
2.
If you recently switched from iPhone and are having trouble sending messages to or receiving them from an
iPhone, your phone number may still be associated with iMessaging. You need to
3.
Contact your carrier.
Can't send or receive pictures or videos
Your data plan must support MMS (multimedia messaging) and
Messages app stopped
1.
Check that you have not disabled permissions for the Messages app. If any permissions are turned off,
them on
and try using the app again.
2.
Force stop the app.
causing your issue.
3.
Uninstall any recent app updates.
Touch & hold
, then touch
4.
Clear the app's cache.
5.
Reset
the phone.
Keyboard not working
If your keyboard has problems, like a missing spacebar:
1.
Check for
updates
2.
Turn your phone off and then on again.
3.
Clear the
cache
for the keyboard app.
Problems with Facebook, WhatsApp, other apps
If you're having problems with messaging apps that you installed:
1.
Check for
updates
resend
the message.
settings.
switching back
This completely shuts down the app, including any background services that may be
App info > > Uninstall updates.
This frees up space by removing temporary files.
to your keyboard app.
to the app.
to the Moto launcher. If this fixes the issue, then find an
cellular data must be
status
bar, see
deregister your
account.
on.
196
turn
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