Fortinet FortiGate FortiGate-500 Administration Manual page 131

System maintenance
FortiGate-500 Administration Guide
To register a FortiGate unit
Before registering a FortiGate unit, you require the following information:
• Your contact information including:
• First and last name
• Company name
• Email address (Your Fortinet support login user name and password will be
sent to this email address.)
• Address
• Contact phone number
• A security question and an answer to the security question.
This information is used for password recovery. The security question should be a
simple question that only you know the answer to. The answer should not be easy
to guess.
• The product model and serial number for each FortiGate unit that you want to
register.
The serial number is located on a label on the bottom of the FortiGate unit.
You can view the Serial number from the web-based manager by going to
System > Status.
The serial number is also available from the CLI using the get system status
command.
FortiCare Support Contract numbers, if you purchased FortiCare Support Contracts
for the FortiGate units that you want to register.
1 Go to System > Maintenance > Support.
2 Select FDS Registration.
3 Enter your contact information on the product registration form.
4 Provide a security question and an answer to the security question.
5 Select the model number of the Product Model to register.
6 Enter the Serial Number of the FortiGate unit.
7 If you have purchased a FortiCare Support Contract for this FortiGate unit, enter the
support contract number.
8 Select Finish.
If you have not entered a FortiCare Support Contract number (SCN) you can return to
the previous page to enter the number. If you do not have a FortiCare Support
Contract, you can select Continue to complete the registration.
If you have entered a support contract number, a real-time validation is performed to
verify that the SCN information matches the FortiGate unit. If the information does not
match you can try entering it again.
A web page is displayed that contains detailed information about the Fortinet technical
support services available to you for the registered FortiGate unit.
9 Your Fortinet support user name and password is sent to the email address provided
with your contact information.
01-28006-0007-20041105
Support
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