Related Manuals for NETGEAR LB2120 Series
Summary of Contents for NETGEAR LB2120 Series
- Page 1 LTE Modem Model LB2120 User Manual November 2017 202-11658-02 350 E. Plumeria Drive San Jose, CA 95134...
- Page 2 For the current EU Declaration of Conformity, visit http://kb.netgear.com/app/answers/detail/a_id/11621. Compliance For regulatory compliance information, visit http://www.netgear.com/about/regulatory. See the regulatory compliance document before connecting the power supply. Trademarks NETGEAR, Inc., NETGEAR, and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are used for reference purposes only.
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Page 3: Table Of Contents
Contents Chapter 1 Introduction and Hardware Overview Introduction......................7 Supported Mobile Broadband Bands..............7 Package Contents....................8 Install the Micro SIM Card..................8 Top Panel With Status LEDs................11 Back Panel With Ports, Connectors, and Button..........12 Modem Label.......................12 Position the Modem.....................13 Optional External Antenna...................14 Chapter 2 Get Started Internet Connection Over Mobile Broadband............16 Connect the Modem to a Wireline Broadband Modem........16 Connect a Computer, Switch, Hub, Router, or WiFi Router to the Modem..17... - Page 4 LTE Modem Model LB2120 Remove a Service or Application for Port Forwarding........43 Disable Port Forwarding..................44 Manage Port Filtering for Outgoing Traffic............45 Block Specific Services and Applications From Accessing the Internet and Allow All Other Services and Applications..............45 Allow Specific Services and Applications to Access the Internet and Block All Other Services and Applications..............47 View Services and Applications on the Blacklist and Remove a Service or Application From the List.................48...
- Page 5 LTE Modem Model LB2120 Can I connect multiple LAN devices to the modem?...........80 How do I access the modem’s web pages?............80 What do I do if I forget my admin login password?..........80 How do I disconnect from the mobile broadband network?.........80 How do I find my computer’s IP address?............81 How do I find a device’s MAC address?...............82 How do I find my mobile phone number?.............84...
- Page 6 Firmware updates with new features and bug fixes are made available from time to time at downloadcenter.netgear.com. You can check for and download new firmware manually. If the features or behavior of your product does not match what is described in this guide, you...
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Page 7: Introduction
LTE Modem Model LB2120 Introduction The NETGEAR LTE Modem LB2120, in this manual referred to as the modem, can provide broadband data services to areas where wired Internet is not readily available or is difficult, costly, or time-consuming to install. The modem uses existing 4G LTE mobile networks with automatic fallback to 3G mobile networks to provide broadband data services.The LB2120-100AUS and LB2120-100EUS models also support fallback... -
Page 8: Package Contents
LTE Modem Model LB2120 Package Contents Your package contains the following items. The power adapter is localized to the country of sale. For some countries, a converter is included. Figure 1. Package contents Install the Micro SIM Card A micro SIM card (that is, a 3FF SIM card) might be preinstalled in the modem or you might need to obtain a micro SIM card and install it yourself. - Page 9 LTE Modem Model LB2120 To install the micro SIM card in the modem: Ensure that power to the modem is off. Place the modem horizontally with the bottom panel facing you. Remove the black plastic SIM slot cover so that you can access the metal SIM card slot. Unlock the metal SIM card door by sliding it downward.
- Page 10 LTE Modem Model LB2120 Carefully slide the micro SIM card into the metal slot. Close the metal SIM card door. Lock the metal SIM card door by sliding it upward. Close the black plastic SIM slot cover. Turn on power to the modem. Introduction and Hardware Overview...
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Page 11: Top Panel With Status Leds
LTE Modem Model LB2120 Top Panel With Status LEDs The modem displays status LED bars on the top panel. Figure 3. Modem top view with LED bars The following table describes the LED bars and icons from left to right. Table 2. -
Page 12: Back Panel With Ports, Connectors, And Button
LTE Modem Model LB2120 Back Panel With Ports, Connectors, and Button The following figure shows the ports, connectors, and button on the back panel of the modem. Figure 4. Modem components on the back panel From left to right, the back panel of the modem provides the following components: •... -
Page 13: Position The Modem
LTE Modem Model LB2120 Figure 5. Modem label Position the Modem Use the Signal Strength LED bars on the top panel to position the modem for best signal strength in relation to the mobile broadband network. Also for best results, place your modem according to the following guidelines: •... -
Page 14: Optional External Antenna
LTE Modem Model LB2120 Mirrors Brick walls or surfaces Concrete walls or surfaces For information about wall-mounting the modem, see Wall-Mount the Modem on page 97. Optional External Antenna You can purchase an external multiple input, multiple output (MIMO) antenna for the modem to extend the mobile broadband signal range indoors or in fringe network areas. -
Page 15: Chapter 2 Get Started
Get Started This chapter describes how to connect to the modem. To get started, you do not need to configure the mobile broadband connection. The chapter contains the following sections: • Internet Connection Over Mobile Broadband on page 16 • Connect the Modem to a Wireline Broadband Modem on page 16 •... -
Page 16: Internet Connection Over Mobile Broadband
LTE Modem Model LB2120 Internet Connection Over Mobile Broadband Whether or not the mobile broadband Internet connection functions as a backup connection, by default, when the modem powers up with a SIM card installed, it automatically searches for and connects to your network provider’s mobile broadband network. -
Page 17: Connect A Computer, Switch, Hub, Router, Or Wifi Router To The Modem
LTE Modem Model LB2120 Connect a Computer, Switch, Hub, Router, or WiFi Router to the Modem By default, the modem functions in Router mode with the DHCP server enabled and IP pass-through (IPPT) disabled. This means that you can connect multiple devices to the modem, for example, through an Ethernet switch or hub, and that each device can receive an IP address from the modem. - Page 18 LTE Modem Model LB2120 To access the modem’s web pages: Launch a web browser from a device that is connected to the modem. The device can be a computer that is directly connected to the modem or a client from a router that is connected to the modem.
- Page 19 LTE Modem Model LB2120 The full Dashboard page displays. You are now ready to monitor the modem and manage the settings. If the modem is not connected to a wireline broadband modem and the mobile broadband connection is active, the full Dashboard page displays a different connection graph. To change the language, from the language menu in the upper right of the page, select a language.
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Page 20: Change The Language
LTE Modem Model LB2120 If you cannot log in to the modem or your browser does not display the Dashboard page, check the following: • Make sure that the computer, router, or WiFi router is connected to the yellow LAN Gigabit Ethernet port of the modem. - Page 21 LTE Modem Model LB2120 If you change the default connection to wireline broadband only or mobile broadband only, you effectively disable automatic failover. To manage automatic failover detection: Launch a web browser from a device that is connected to the modem. The device can be a computer that is directly connected to the modem or a client from a router that is connected to the modem.
- Page 22 LTE Modem Model LB2120 The IP address is added to the list. If the modem cannot successfully ping any of the IP addresses in the list, an automatic failover occurs. If the modem can successfully ping a single IP address in the list, no automatic failover occurs.
- Page 23 Manage the Modem LAN Settings This chapter describes how to manage the LAN settings that the modem provides. The chapter contains the following sections: • Change the LAN Settings on page 24 • Manage Router Mode and Bridge Mode on page 26 •...
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Page 24: Change The Lan Settings
LTE Modem Model LB2120 Change the LAN Settings The modem is preconfigured to use private IP addresses on the LAN side. The modem’s default LAN IP configuration is as follows: • LAN IP address. 192.168.5.1 • Subnet mask. 255.255.255.0 This address and subnet mask are part of the designated private address range for use in private networks and are suitable for most applications. - Page 25 Select Settings > Advanced > LAN. Note The diagnostics feature on the LAN page is intended for NETGEAR technical support only. By default, the Enable Diagnostics Off radio button is selected. In the IP address field, enter a new IP address.
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Page 26: Manage Router Mode And Bridge Mode
Select Settings > Advanced > LAN. The LAN page displays. Note The diagnostics feature on the LAN page is intended for NETGEAR technical support only. By default, the Enable Diagnostics Off radio button is selected. Do one of the following: •... -
Page 27: Change The Dhcp Server Settings
LTE Modem Model LB2120 By default, the Router radio button is selected. Click the Submit button. Your settings are saved and the modem restarts. Any devices that are connected to the modem are disconnected when the modem restarts. Enabling Bridge mode automatically disables the modem’s DHCP server.You can connect only a single device to the modem. - Page 28 Select Settings > Advanced > LAN. Note The diagnostics feature on the LAN page is intended for NETGEAR technical support only. By default, the Enable Diagnostics Off radio button is selected. Make sure that next to DHCP Server, the Enabled radio button is selected.
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Page 29: Disable The Dhcp Server
Select Settings > Advanced > LAN. The LAN page displays. Note The diagnostics feature on the LAN page is intended for NETGEAR technical support only. By default, the Enable Diagnostics Off radio button is selected. Next to DHCP Server, select the Disable radio button. -
Page 30: Enable The Dmz
Select Settings > Advanced > LAN. The LAN page displays. Note The diagnostics feature on the LAN page is intended for NETGEAR technical support only. By default, the Enable Diagnostics Off radio button is selected. Scroll down to the bottom of the page. -
Page 31: Disable Vpn Pass-Through
Select Settings > Advanced > LAN. The LAN page displays. Note The diagnostics feature on the LAN page is intended for NETGEAR technical support only. By default, the Enable Diagnostics Off radio button is selected. Next to VPN Passthrough, select the Off radio button. -
Page 32: Chapter 4 Manage The Mobile Broadband Connection
Manage the Mobile Broadband Connection This chapter describes how to manage the mobile broadband connection of the modem. The chapter contains the following sections: • Manage Mobile Broadband Auto Connect Options on page 33 • Manually Connect to or Disconnect From the Mobile Broadband Network on page 34 •... -
Page 33: Manage Mobile Broadband Auto Connect Options
LTE Modem Model LB2120 Manage Mobile Broadband Auto Connect Options By default, the modem automatically connects to your service provider’s mobile broadband network, except when roaming. To change the Auto Connect options for the mobile broadband network: Launch a web browser from a device that is connected to the modem. The device can be a computer that is directly connected to the modem or a client from a router that is connected to the modem. -
Page 34: Manually Connect To Or Disconnect From The Mobile Broadband Network
LTE Modem Model LB2120 Manually Connect to or Disconnect From the Mobile Broadband Network If you do not want to let the modem autoconnect to the mobile broadband network, you can disable the Auto Connect option (see Manage Mobile Broadband Auto Connect Options on page 33) and connect the modem to the mobile broadband network. -
Page 35: View Apn Profiles Or Add A Custom Apn Profile
LTE Modem Model LB2120 Although rarely required, you can create a custom APN profile manually, using information that your mobile broadband service provider gave you, and select the custom APN profile manually. The modem uses the selected APN profile to establish a connection with the mobile broadband network of the service provider. The following sections provide information about managing APN profiles: •... - Page 36 LTE Modem Model LB2120 To add a custom APN profile, click the Add button. Enter the settings for the new APN profile as described in the following table. Field Description Name Enter the name or acronym of the mobile broadband service provider or any other information that might help you to identify the APN profile.
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Page 37: Select An Apn Profile
LTE Modem Model LB2120 (Continued) Field Description From the menu, select the packet data protocol (PDP): • IPV4. The mobile broadband network uses IPv4 only. This is the default setting. • IPV6. The mobile broadband network uses IPv6 only. • IPV4V6. -
Page 38: Change An Apn Profile
LTE Modem Model LB2120 To see details about the active APN profile, click the Details button. If you did not yet add a custom APN profile, the default profile is the active APN profile. Select the radio button next to the APN profile that must become the active profile. The APN profile is selected. -
Page 39: Remove An Apn Profile
LTE Modem Model LB2120 Remove an APN Profile You can remove an APN profile for a service provider that you no longer use.You cannot remove the default APN profile. WARNING: Do not remove an APN profile for an active broadband session. If you do, the session is disconnected and you must either select another APN profile and establish another broadband session or restart the modem to reinstate the APN profile that you removed. - Page 40 Secure Your Network This chapter describes how to make your network more secure. The chapter contains the following sections: • Change the Modem Password on page 41 • Manage Port Forwarding for Incoming Traffic on page 41 • Manage Port Filtering for Outgoing Traffic on page 45 •...
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Page 41: Change The Modem Password
LTE Modem Model LB2120 Change the Modem Password We recommend that you change the default password that you use to access the modem’s web pages to a more secure password. See the modem label for the default password. To change the password for the modem’s web pages: Launch a web browser from a device that is connected to the modem. -
Page 42: Enable Port Forwarding And Add A Service Or Application
LTE Modem Model LB2120 Before you start, determine which type of service or application you want to provide and the local IP address of the computer that must provide the service. The following sections provide information about managing port forwarding for incoming traffic: •... -
Page 43: Remove A Service Or Application For Port Forwarding
LTE Modem Model LB2120 The Port Forwarding table displays. Add a service or application for port forwarding: In the Label field, enter a name for the service or application. In the IP field, enter the IP address for the computer that provides the service or runs the application. In the Port field, enter the port number that is associated with the service or application. -
Page 44: Disable Port Forwarding
LTE Modem Model LB2120 Select Settings > Advanced > Port Forwarding. The Port Forwarding table displays. To the right of the service or application that you want to remove from the Port Forwarding table, click the x button. The service or application is removed from the Port Forwarding table. Note To remove a service or application from the Port Forwarding table, you do not need to click the Submit button. -
Page 45: Manage Port Filtering For Outgoing Traffic
LTE Modem Model LB2120 Manage Port Filtering for Outgoing Traffic Note You can enable and manage port filtering only when the modem functions in Router mode (see Manage Router Mode and Bridge Mode on page 26). As an added security measure, you can specify which services and applications (for example, HTTP, FTP, an email server) can access or are blocked from the Internet. - Page 46 LTE Modem Model LB2120 If you did not select the Remember me check box when you logged in previously, enter the modem password in the Sign In field. See the modem label for the default password. Click the Sign In button. The full Dashboard page displays.
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Page 47: Allow Specific Services And Applications To Access The Internet And Block All Other Services And Applications
LTE Modem Model LB2120 Allow Specific Services and Applications to Access the Internet and Block All Other Services and Applications You can set up a whitelist of services and applications that are allowed to access the Internet. All other services and applications are blocked from accessing the Internet. Note The blacklist and whitelist are mutually exclusive. -
Page 48: View Services And Applications On The Blacklist And Remove A Service Or Application From The List
LTE Modem Model LB2120 In the Label field, enter a name for the service or application. In the Port field, enter the port number that is associated with the service or application. From the Protocol menu, select the protocol (TCP or UDP) that is associated with the service or application. -
Page 49: View Services And Applications On The Whitelist And Remove A Service Or Application From The List
LTE Modem Model LB2120 From the Port Filtering menu, select Black List. To remove a service or application from the table, to the right of the entry, click the x button. Your settings are saved and the modem resets to activate the new settings. Any WiFi devices that are connected to the modem are disconnected when the modem resets. -
Page 50: Disable Port Filtering
LTE Modem Model LB2120 From the Port Filtering menu, select White List. To remove a service or application from the table, to the right of the entry, click the x button. Your settings are saved and the modem resets to activate the new settings. Any WiFi devices that are connected to the modem are disconnected when the modem resets. -
Page 51: Manage Sim Card Security
LTE Modem Model LB2120 From the Port Filtering menu, select None. Click the Submit button. Your settings are saved and the modem resets to activate the new settings. Any WiFi devices that are connected to the modem are disconnected when the modem resets. No services or applications are blocked from accessing the Internet. - Page 52 LTE Modem Model LB2120 To enable SIM card security: Launch a web browser from a device that is connected to the modem. The device can be a computer that is directly connected to the modem or a client from a router that is connected to the modem.
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Page 53: Enter The Sim Pin To Enable The Modem To Connect To The Internet
LTE Modem Model LB2120 Enter the SIM PIN to Enable the Modem to Connect to the Internet If you enable SIM card security, you must enter the SIM PIN each time that you turn on the modem before the modem can access the mobile broadband network. WARNING: Be careful entering the SIM PIN multiple times because you can enter only a limited number of incorrect PINs before the SIM card is blocked. -
Page 54: Personalize The Sim Pin
LTE Modem Model LB2120 A pop-up window similar to the following one displays. In the Enter SIM PIN field, enter the PIN. You are allowed only a limited number of attempts to enter the correct PIN. If you run out of available attempts, the SIM card is blocked. -
Page 55: Disable Sim Card Security
LTE Modem Model LB2120 Select Settings > Mobile > SIM Security. Click the Update SIM PIN link. In the Current SIM PIN field, enter the old PIN. In the New SIM PIN field and Verify SIM PIN fields, enter the new PIN. Click the Submit button. - Page 56 LTE Modem Model LB2120 If you did not select the Remember me check box when you logged in previously, enter the modem password in the Sign In field. See the modem label for the default password. Click the Sign In button. The full Dashboard page displays.
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Page 57: Unblock The Sim Card With A Puk
LTE Modem Model LB2120 Unblock the SIM Card With a PUK Before you start the following procedure, contact your mobile service provider to receive a PIN unlock key (PUK) that lets you unblock the SIM card. WARNING: Be careful entering the PUK multiple times because you can enter only a limited number of incorrect PUKs. - Page 58 LTE Modem Model LB2120 You are allowed a limited number of attempts to enter the correct PUK. The number of attempts depends on the SIM card. If you run out of available attempts, you might need to contact your mobile broadband service provider again.
- Page 59 Manage the Modem and Monitor Usage and the Network This chapter describes how to manage the firmware and configuration file of the modem and monitor data usage and the network. The chapter contains the following sections: • Upgrade the Firmware of the Modem on page 60 •...
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Page 60: Upgrade The Firmware Of The Modem
LTE Modem Model LB2120 Upgrade the Firmware of the Modem The modem’s firmware (also referred to as software) is stored in flash memory. The modem automatically checks for new firmware once a week. Firmware updates generally comprise enhancements and fixes to the functionality of the modem and modem’s web pages. If the modem detects new firmware, the modem’s web page displays an alert and options to download the update the firmware. -
Page 61: Back Up And Restore The Modem Settings
LTE Modem Model LB2120 Log back in to the modem. The Dashboard page displays. In the upper right corner, click the About link. The page displays details about the modem. The Firmware section displays the firmware version of the modem. Back Up and Restore the Modem Settings You can back up (save) the configuration settings of the modem to a file on your computer and restore the configuration settings from a file. -
Page 62: Restore The Settings
LTE Modem Model LB2120 Restore the Settings If you backed up the configuration settings, you can restore the settings from a file. (You can maintain several backup files.) To restore configuration settings that you backed up: Launch a web browser from a device that is connected to the modem. The device can be a computer that is directly connected to the modem or a client from a router that is connected to the modem. -
Page 63: Use The Reset Button
LTE Modem Model LB2120 After you reset the modem to factory default settings, the password is the one that is shown on the modem label, the LAN IP address is 192.168.5.1, and Router mode is enabled. For a list of factory default settings, Factory Default Settings on page 94. -
Page 64: View Monthly Data And Session Data Usage
LTE Modem Model LB2120 Select Settings > General > Software and Reset. In the Factory Reset section, click the Reset button. The configuration is reset to factory default settings. When the restoration is complete, the modem restarts. WARNING: To avoid the risk of corrupting the firmware, do not interrupt the restoration. For example, do not close the browser, click a link, or load a new page. -
Page 65: Set A Plan Limit For The Data Counter
LTE Modem Model LB2120 Set a Plan Limit for the Data Counter You can set a plan limit for the modem’s data counter. A plan limit enables the modem to generate SMS alert messages to warn you about your data usage (see Set Up SMS Alert Messages on page 70). -
Page 66: Change The Billing Cycle Counter Or Reset The Data Counter
LTE Modem Model LB2120 Change the Billing Cycle Counter or Reset the Data Counter You can change the start date of the billing cycle counter to a day other than the first day of the month and you can reset the data counter. The start date of the billing cycle counter is for display only and changing it does not change the actual billing cycle of your mobile broadband provider. - Page 67 LTE Modem Model LB2120 If you did not select the Remember me check box when you logged in previously, enter the modem password in the Sign In field. See the modem label for the default password. Click the Sign In button. The full Dashboard page displays.
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Page 68: View Account Details And Other Details About Your Modem
LTE Modem Model LB2120 View Account Details and Other Details About Your Modem You can view details about your modem such as the mobile number, IMEI (International Mobile Station Equipment Identity), firmware version and related information, and so on. To view details about your modem: Launch a web browser from a device that is connected to the modem. -
Page 69: View Information About The Mobile Broadband Connection
LTE Modem Model LB2120 IMSI. International Mobile Subscriber Identity (IMSI), used to identify the subscriber account (that is, the SIM card) on the network. ICCID. Integrated Circuit Card Identifier (ICCID). This is the serial number of the SIM card. • Information that is associated with the modem: IMEI. -
Page 70: Set Up Sms Alert Messages
The information that is displayed on this page is not described in this manual. If you experience mobile broadband service problems, this information might be requested by NETGEAR support or by the support team of your mobile broadband service provider. - Page 71 LTE Modem Model LB2120 • [ZZZZZZZZZZZZZ] is the factory serial number (FSN), which consists of 13 characters. For example, 4PX123AB1234C. • [Text] is the message text. For example, software update is available. An example of an SMS alerts message is: 003 LB1110 4PX123AB1234C software update is available. To set up SMS alerts: Launch a web browser from a device that is connected to the modem.
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Page 72: Set The Data Limit For Sms Alert Messages
LTE Modem Model LB2120 • Switch to Wireline Broadband. The modem switched from the mobile broadband connection to the wireline broadband connection. • Switch to 3G/4G LTE. The modem switched from the wireline broadband connection to the mobile broadband connection. •... -
Page 73: View Alerts
LTE Modem Model LB2120 The full Dashboard page displays. The Enable Data Alerts check box and slider display only after you specify a plan limit for the data counter. Make sure that the Enable Data Alerts check box is selected. By default, the Enable Data Alerts check box is selected. -
Page 74: Turn Off The Leds
LTE Modem Model LB2120 If you did not select the Remember me check box when you logged in previously, enter the modem password in the Sign In field. See the modem label for the default password. Click the Sign In button. The full Dashboard page displays. -
Page 75: Chapter 7 Manage Sms Messages
Manage SMS Messages This chapter describes how to manage SMS messages. The chapter contains the following sections: • Manage Incoming SMS Messages on page 76 • Send an SMS Message on page 77... -
Page 76: Manage Incoming Sms Messages
LTE Modem Model LB2120 Manage Incoming SMS Messages The modem notifies you of unread SMS messages by showing a number next to the Messaging link on the main menu. You can view these messages and delete messages that you no longer need. To view and delete a message: Launch a web browser from a device that is connected to the modem. -
Page 77: Send An Sms Message
LTE Modem Model LB2120 Send an SMS Message You can send a short SMS message of up to 70 characters directly from the modem. To send an SMS message: Launch a web browser from a device that is connected to the modem. The device can be a computer that is directly connected to the modem or a client from a router that is connected to the modem. - Page 78 Frequently Asked Questions This chapter provides answers to questions that might come up about your modem. The chapter contains the following sections: • What do I do when I can’t connect a device to the modem? on page 79 • What do I do when I can’t access the Internet? on page 79 •...
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Page 79: What Do I Do When I Can't Connect A Device To The Modem
LTE Modem Model LB2120 What do I do when I can’t connect a device to the modem? If you are experiencing problems connecting to the modem, try the following suggestions: • Disconnect your device from the modem. • Turn off your modem, wait 10 seconds, and turn on your modem. •... -
Page 80: Can I Connect Multiple Lan Devices To The Modem
LTE Modem Model LB2120 Can I connect multiple LAN devices to the modem? By connecting the modem to an Ethernet switch or hub, you can connect multiple Ethernet devices such as printers, credit card terminals, and computers to the modem. In such a configuration, the modem must function in Router mode (which it does by default) so that Network Address Translation (NAT) is enabled and the built-in Dynamic Host Configuration Protocol (DHCP) server can assign a LAN IP address to each Ethernet device. -
Page 81: How Do I Find My Computer's Ip Address
LTE Modem Model LB2120 How do I find my computer’s IP address? The steps for finding your computer’s IP address depend on the operating system. If your device runs an operating system that is not listed here, see the appropriate operating system documentation. Table 4. -
Page 82: How Do I Find A Device's Mac Address
LTE Modem Model LB2120 Table 4. Find your computer’s IP address (Continued) Operating System Task Description To find the IP address on a Mac OS X device: From the Apple menu, select System Preferences > Network. The network settings display. Select the Ethernet adapter. - Page 83 LTE Modem Model LB2120 Table 5. Find a device’s MAC address Operating System Task Description Windows 7 To find the MAC address on a Windows 7 device: Select Start > Run. The Run window opens. Enter and click the OK button. command The Command Prompt window opens.
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Page 84: How Do I Find My Mobile Phone Number
Your Modem on page 68. Where can I find more information? Review the following: • Read the installation guide that came with your modem. • Learn tips and tricks at netgear.com/learningcenter/mobile to get the most from your modem. Frequently Asked Questions... - Page 85 Alerts and Troubleshooting This chapter provides suggestions for troubleshooting problems that might arise when you are using your modem. If you do not find the solution here, check the NETGEAR support site at netgear.com/support for more product information and contact information.
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Page 86: Alert Messages
LTE Modem Model LB2120 Alert Messages The modem can display alerts to advise you of device status changes. The following table describes alerts that might display. For information about how to view alerts, see View Alerts on page 73. Table 6. Alert messages Alert Message or Code Description or Solution SIM card alerts... -
Page 87: Verify Normal Behavior With The Led Bars
• Check that you are using the 12 VDC 1.0A power adapter that NETGEAR supplied for this product. If the error persists, most likely a hardware problem occurred. For recovery instructions or help with a hardware problem, contact technical support at netgear.com/support. -
Page 88: Power Led Bar Blinks Amber Fast And An Individual Signal And Strength Led Bar Lights Solid Green
62). If the error persists, most likely a hardware problem occurred. For recovery instructions or help with a hardware problem, contact technical support at netgear.com/support. LAN LED Is Off If the LAN LED bar is off when you connect a device to the Gigabit Ethernet port of the modem, check the following: •... -
Page 89: You Cannot Log In To The Modem
LTE Modem Model LB2120 You Cannot Log In to the Modem If you are unable to log in to the modem’s web pages from a device that is connected to the modem, check the following: • If you are using an Ethernet-connected computer, check the Ethernet connection between the computer and the modem (see LAN LED Is Off on page 88). -
Page 90: Obtain An Internet Ip Address From Your Service Provider
LTE Modem Model LB2120 Obtain an Internet IP Address From Your Service Provider If your modem cannot access the Internet but one or more Signal Strength LED bars light green, see if the modem can obtain an Internet IP address from the mobile broadband service provider. Unless the modem was assigned a static IP address, the modem requests an IP address from the mobile broadband service provider. -
Page 91: Tcp/Ip Network Not Responding
LTE Modem Model LB2120 TCP/IP Network Not Responding Most TCP/IP terminal devices and routers include a ping utility for sending an echo request packet to the designated device. The device responds with an echo reply to tell whether a TCP/IP network is responding to requests. - Page 92 LTE Modem Model LB2120 • Check to see that your computer lists the IP address of your modem as the default router. If the IP configuration of your computer is assigned by DHCP, this information is not visible in your computer’s Network Control Panel.
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Page 93: Appendix A Default Settings And Specifications
Default Settings and Specifications The appendix contains the following sections: • Factory Default Settings on page 94 • Technical and Environmental Specifications on page 95... -
Page 94: Factory Default Settings
LTE Modem Model LB2120 Factory Default Settings You can reset the modem to the factory default settings, which are shown in the following table. For more information about resetting the modem to its factory default settings, see Return the Modem to Its Factory Default Settings on page 62. -
Page 95: Technical And Environmental Specifications
LTE Modem Model LB2120 Table 10. LB2120 modem factory default settings (Continued) Feature Default Settings VPN pass-through Enabled Messaging Incoming SMS messaging Enabled Technical and Environmental Specifications Table 11. LB2120 modem specifications Feature Description Data and routing protocols TCP/IP, DNS relay, NAT (many-to-one), TFTP client, VPN pass-through, DNS Power adapter Model LB2120-100AUS: Input 200–240V, 50/60 Hz... - Page 96 LTE Modem Model LB2120 Table 11. LB2120 modem specifications (Continued) Feature Description Storage temperature –25° to 55°C (–13° to 131°F) Operating humidity 90% maximum relative humidity, noncondensing Storage humidity 5–95% maximum relative humidity, noncondensing Default Settings and Specifications...
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Page 97: Appendix B Wall-Mount The Modem
Wall-Mount the Modem This appendix describes how to wall-mount the modem. The appendix contains the following sections: • Position Your Modem on page 98 • Mount Your Modem on page 99... -
Page 98: Position Your Modem
LTE Modem Model LB2120 Position Your Modem Use the Signal Strength LED bars on the top panel to position the modem for best signal strength in relation to the mobile broadband network. Also for best results, place your modem according to the following guidelines: •... -
Page 99: Mount Your Modem
LTE Modem Model LB2120 Mount Your Modem To wall-mount the modem: Drill holes in the wall where you want to wall-mount the modem. Install wall anchors in the holes. Use pan head Phillips wood screws, 3.5 x 20 mm (diameter x length, European) or No. 6 type screws, 1 inch long (U.S.). - Page 100 LTE Modem Model LB2120 Insert screws into the wall anchors, leaving 1/8 inch (3 mm) of each screw exposed. Attach the modem to the screws and secure it into place. Wall-Mount the Modem...