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User Manual NETGEAR 4G LTE Modem LM1200 NETGEAR, Inc. April 2021 350 E. Plumeria Drive 202-12163-01 San Jose, CA 95134, USA...
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See the regulatory compliance document before connecting the power supply. For NETGEAR’s Privacy Policy, visit https://www.netgear.com/about/privacy-policy/. By using this device, you are agreeing to NETGEAR’s Terms and Conditions at https://www.netgear.com/about/terms-and-conditions. If you do not agree, return the device to your place of purchase within your return period.
Contents Chapter 1 Introduction and Hardware Overview Introduction...................7 Supported Mobile Broadband Bands..........7 Package Contents.................8 Install the Nano SIM Card..............8 Power on Your Modem................9 Top Panel With Status LEDs..............9 Back Panel Connectors, Buttons, and Ports........11 Position the Modem................12 Optional External Antenna..............13 Chapter 2 Get Started Internet Connection Over Mobile Broadband.......15 Connect a Computer, Router, or WiFi Router to the Modem..15...
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NETGEAR 4G LTE Modem LM1200 Manage Port Filtering for Outgoing Traffic........33 Block Specific Services and Applications From Accessing the Internet and Allow All Other Services and Applications...33 Allow Specific Services and Applications to Access the Internet and Block All Other Services and Applications......35 View Services and Applications on the Blacklist and Remove a Service or Application From the List...........36...
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NETGEAR 4G LTE Modem LM1200 Can I connect multiple LAN devices to the modem?....68 How do I access the modem’s web pages?........68 What do I do if I forget my admin login password?.......68 How do I disconnect from the mobile broadband network?..69 How do I find my computer’s IP address?........69...
Note: Firmware updates with new features and bug fixes are made available from time to time at downloadcenter.netgear.com or over the air. If the features or behavior of your product does not match what is described in this guide, you might need to update...
NETGEAR 4G LTE Modem LM1200 Introduction The NETGEAR 4G LTE Modem LM1200, in this manual referred to as the modem, can provide broadband data services to areas where wired Internet is not readily available or is difficult, costly, or time-consuming to install. The modem uses existing 4G LTE mobile networks with automatic fallback to 3G mobile networks to provide broadband data services.
NETGEAR 4G LTE Modem LM1200 Package Contents Your package contains the modem, an Ethernet cable, a USB cable, and a power adapter. Figure 1. Package contents Install the Nano SIM Card You must obtain a nano SIM card and install it. To obtain a nano SIM card, contact your mobile service provider.
NETGEAR 4G LTE Modem LM1200 Power on Your Modem To power on the modem: 1. Connect the USB cable to the Power port on the modem and to the provided power adapter. Connect your modem 2. Plug the power adapter into an indoor power outlet Note: We recommend connecting the USB cable only to the power adapter that came in the package.
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NETGEAR 4G LTE Modem LM1200 Table 2. LED descriptions (normal behavior) Designation Icon or LED Bars Description Power Solid amber. The modem is starting up. Solid green. The modem is receiving power and is connected to the mobile broadband network and the Internet.
NETGEAR 4G LTE Modem LM1200 Back Panel Connectors, Buttons, and Ports The following figure shows the ports, connectors, and buttons on the back panel of the modem. External antenna (TS9) ports Nano SIM Gigabit Reset card slot Ethernet ports button...
NETGEAR 4G LTE Modem LM1200 Position the Modem Use the Signal Strength LED on the top panel to position the modem for best signal strength in relation to the mobile broadband network. Also for best results, place your modem according to the following guidelines: •...
NETGEAR 4G LTE Modem LM1200 Optional External Antenna You can purchase an external multiple input, multiple output (MIMO) antenna for the modem to extend the mobile broadband signal range indoors or in fringe network areas. The external antenna plugs into the two antenna connectors on the modem to boost speeds and extend coverage in buildings or vehicles, or in remote sites where network coverage is sparse.
Get Started This chapter describes how to connect to the modem. To get started, you do not need to configure the mobile broadband connection. The chapter contains the following sections: • Internet Connection Over Mobile Broadband • Connect a Computer, Router, or WiFi Router to the Modem •...
NETGEAR 4G LTE Modem LM1200 Internet Connection Over Mobile Broadband By default, when the modem powers up with a SIM card installed, it automatically searches for and connects to your network provider’s mobile broadband network. This process might take several minutes. The SIM card that is installed determines the mobile broadband network to which the modem connects.
NETGEAR 4G LTE Modem LM1200 Connect a Computer to the LAN Port of the Modem You can add a single computer to the Ethernet local area network (LAN) of the modem. To connect a computer to the Ethernet LAN of the modem: 1.
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NETGEAR 4G LTE Modem LM1200 3. To access the full Dashboard page and other pages, do the following: a. In the Sign In field, enter the modem’s admin password. See the modem label for the default password. Note: While the password that you enter is unique to your modem and is secure, we recommend that you change it to a password that you want to use.
NETGEAR 4G LTE Modem LM1200 • Make sure that your browser does not cache the previous page by closing and reopening the browser. • If your computer is set to a static or fixed IP address (this type of setting is uncommon), change the setting to obtain an IP address automatically from the modem.
Manage the Mobile Broadband Connection This chapter describes how to manage the mobile broadband connection of the modem. The chapter contains the following sections: • Manage Mobile Broadband Auto Connect Options • Manually Connect to or Disconnect From the Mobile Broadband Network •...
NETGEAR 4G LTE Modem LM1200 Manage Mobile Broadband Auto Connect Options By default, the modem automatically connects to your service provider’s mobile broadband network, except when roaming. To change the Auto Connect options for the mobile broadband network: 1. Launch a web browser from a device that is connected to the modem.
NETGEAR 4G LTE Modem LM1200 Note: You might incur roaming charges if you are outside your network provider’s coverage area. 7. Click the Submit button. Your settings are saved. Manually Connect to or Disconnect From the Mobile Broadband Network If you do not want to let the modem autoconnect to the mobile broadband network,...
NETGEAR 4G LTE Modem LM1200 • To disconnect the modem from the mobile broadband network, click the Disconnect button, and wait for the Dashboard page to display again. The modem disconnects from the mobile broadband network. Manage APN Profiles for Mobile Broadband Connections The access point name (APN) is the name of the service provider’s server that provides...
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NETGEAR 4G LTE Modem LM1200 To view APN profiles or add a custom APN profile for a service provider network: 1. Launch a web browser from a device that is connected to the modem. The device can be a computer that is directly connected to the modem or a client from a router that is connected to the modem.
NETGEAR 4G LTE Modem LM1200 Field Description Name Enter the name or acronym of the mobile broadband service provider or any other information that might help you to identify the APN profile. Enter the APN that provides access to the mobile broadband network. Use the information that your mobile broadband service provider gave you.
NETGEAR 4G LTE Modem LM1200 To select an APN profile as the active profile: 1. Launch a web browser from a device that is connected to the modem. The device can be a computer that is directly connected to the modem or a client from a router that is connected to the modem.
NETGEAR 4G LTE Modem LM1200 4. Click the Sign In button. The full Dashboard page displays. 5. Select Settings > Mobile > APN. The APN page displays the available APN profiles. 6. Click the Details button for the APN profile.
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NETGEAR 4G LTE Modem LM1200 7. Click the Delete button. The APN profile is removed. Manage the Mobile Broadband User Manual Connection...
Secure Your Network This chapter describes how to make your network more secure. The chapter contains the following sections: • Change the Modem Password • Manage Port Forwarding for Incoming Traffic • Manage Port Filtering for Outgoing Traffic • Manage SIM Card Security...
NETGEAR 4G LTE Modem LM1200 Change the Modem Password We recommend that you change the default password that you use to access the modem’s web pages to a more secure password. See the modem label for the default password. To change the password for the modem’s web pages: 1.
NETGEAR 4G LTE Modem LM1200 By default, the modem blocks inbound traffic from the Internet to your computers except for replies to your outbound traffic. To allow remote computers on the Internet to access a computer on your local network, you might need to create exceptions to this rule.
NETGEAR 4G LTE Modem LM1200 6. Select the Enable radio button. The Port Forwarding table displays. 7. Add a service or application for port forwarding: a. In the Label field, enter a name for the service or application. b. In the IP field, enter the IP address for the computer that provides the service or runs the application.
NETGEAR 4G LTE Modem LM1200 The limited Dashboard page displays. 3. Enter the modem password in the Sign In field. See the modem label for the default password. 4. Click the Sign In button. The full Dashboard page displays. 5. Select Settings > Advanced > Port Forwarding.
NETGEAR 4G LTE Modem LM1200 7. Click the Submit button. The modem resets to activate the new settings. Any devices that are connected to the modem are disconnected when the modem resets. Manage Port Filtering for Outgoing Traffic Note: You can enable and manage port filtering only when the modem functions in Router mode.
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NETGEAR 4G LTE Modem LM1200 To set up a blacklist of applications and services: 1. Launch a web browser from a device that is connected to the modem. The device can be a computer that is directly connected to the modem or a client from a router that is connected to the modem.
NETGEAR 4G LTE Modem LM1200 Your settings are saved. The modem resets to activate the new settings. Any WiFi devices that are connected to the modem are disconnected when the modem resets. Any services and applications that are in the blacklist are blocked from accessing the Internet.
NETGEAR 4G LTE Modem LM1200 6. From the Port Filtering menu, select White List. If this is the first time that you set up the whitelist, the table is empty. 7. Add a service or application to the whitelist: a. In the Label field, enter a name for the service or application.
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NETGEAR 4G LTE Modem LM1200 To view services and applications on the blacklist or remove a service or application from the blacklist: 1. Launch a web browser from a device that is connected to the modem. The device can be a computer that is directly connected to the modem or a client from a router that is connected to the modem.
NETGEAR 4G LTE Modem LM1200 View Services and Applications on the Whitelist and Remove a Service or Application From the List If you enabled the whitelist, you can view services and applications on the whitelist and remove a service or application from the whitelist.
NETGEAR 4G LTE Modem LM1200 Your settings are saved and the modem resets to activate the new settings. Any WiFi devices that are connected to the modem are disconnected when the modem resets. The service or application that you removed from the whitelist is now blocked from accessing the Internet.
NETGEAR 4G LTE Modem LM1200 Manage SIM Card Security You can create another level of security by establishing a PIN that you must enter before modem can access the mobile broadband connection and before you can make changes to the mobile broadband connection.
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NETGEAR 4G LTE Modem LM1200 To enable SIM card security: 1. Launch a web browser from a device that is connected to the modem. The device can be a computer that is directly connected to the modem or a client from a router that is connected to the modem.
NETGEAR 4G LTE Modem LM1200 Enter the SIM PIN to Enable the Modem to Connect to the Internet If you enable SIM card security, you must enter the SIM PIN each time that you turn on the modem before the modem can access the mobile broadband network.
NETGEAR 4G LTE Modem LM1200 A pop-up window similar to the following one displays. 6. In the Enter SIM PIN field, enter the PIN. You are allowed only a limited number of attempts to enter the correct PIN. If you run out of available attempts, the SIM card is blocked.
NETGEAR 4G LTE Modem LM1200 5. Select Settings > Mobile > SIM Security. 6. Click the Update SIM PIN link. 7. In the Current SIM PIN field, enter the old PIN. 8. In the New SIM PIN field and Verify SIM PIN fields, enter the new PIN.
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NETGEAR 4G LTE Modem LM1200 The limited Dashboard page displays. 3. Enter the modem password in the Sign In field. See the modem label for the default password. 4. Click the Sign In button. The full Dashboard page displays. 5. Select Settings > Mobile > SIM Security.
NETGEAR 4G LTE Modem LM1200 Unblock the SIM Card With a PUK Before you start the following procedure, contact your mobile service provider to receive a PIN unlock key (PUK) that lets you unblock the SIM card. WARNING: Be careful entering the PUK multiple times because you can enter only a limited number of incorrect PUKs.
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NETGEAR 4G LTE Modem LM1200 You are allowed a limited number of attempts to enter the correct PUK. The number of attempts depends on the SIM card. If you run out of available attempts, you might need to contact your mobile broadband service provider again.
Manage the Modem and Monitor Usage and the Network This chapter describes how to manage the firmware and configuration file of the modem and monitor data usage and the network. The chapter contains the following sections: • Upgrade the Firmware of the Modem •...
NETGEAR 4G LTE Modem LM1200 Upgrade the Firmware of the Modem The modem’s firmware (also referred to as software) is stored in flash memory. The modem automatically checks for new firmware once a week. Firmware updates generally comprise enhancements and fixes to the functionality of the modem and modem’s web pages.
NETGEAR 4G LTE Modem LM1200 The page shows the progress of the firmware upload in percentage completed. The firmware update process takes several minutes. When the update is complete, the modem restarts. After several minutes, the modem becomes available again.
NETGEAR 4G LTE Modem LM1200 5. Select Settings > General > Software and Reset. 6. In the Download / Backup Settings section, click the Save button. 7. Choose a location to store the file on your computer. The default name of the backup file is export.cfg.
NETGEAR 4G LTE Modem LM1200 6. In the Restore Settings section, click the Browse button. The default name of the backup file from which you can restore the configuration is export.cfg. 7. Follow the directions of your browser to locate and select the file.
NETGEAR 4G LTE Modem LM1200 Use the Modem’s Web Pages to Reset the Modem to Factory Defaults CAUTION: This process erases all settings that you configured in the modem. To reset the modem to factory default settings with the modem’s web pages: 1.
NETGEAR 4G LTE Modem LM1200 The plan data counter resets automatically when the next billing cycle starts, and the session data counter resets automatically for each session. You can also change the billing start date for display only or reset the data counter (see Change the Billing Cycle Counter or Reset the Data Counter on page 55).
NETGEAR 4G LTE Modem LM1200 3. If you did not select the Remember me check box when you logged in previously, enter the modem password in the Sign In field. See the modem label for the default password. 4. Click the Sign In button.
NETGEAR 4G LTE Modem LM1200 To change the start date of the billing cycle counter or to reset the data counter: 1. Launch a web browser from a device that is connected to the modem. The device can be a computer that is directly connected to the modem or a client from a router that is connected to the modem.
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NETGEAR 4G LTE Modem LM1200 4. Click the Sign In button. The full Dashboard page displays. On the left, below the menu, the following information displays: • Signal strength. Five bars indicate the strongest signal. One bar indicates the weakest signal.
NETGEAR 4G LTE Modem LM1200 View Account Details and Other Details About Your Modem You can view details about your modem such as the mobile number, IMEI (International Mobile Station Equipment Identity), firmware version and related information, and so To view details about your modem: 1.
NETGEAR 4G LTE Modem LM1200 The displayed details are self-explanatory, except for the following information in the Account Details section: • Information that is associated with the SIM card: IMSI. International Mobile Subscriber Identity (IMSI), used to identify the subscriber account (that is, the SIM card) on the network.
The information that is displayed on this page is not described in this manual. If you experience mobile broadband service problems, this information might be requested by NETGEAR support or by the support team of your mobile broadband service provider.
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NETGEAR 4G LTE Modem LM1200 • [YYYYYY] is the model number, which consists of 6 characters. For example, LM1200. • [ZZZZZZZZZZZZZ] is the factory serial number (FSN), which consists of 13 characters. For example, 4PX123AB1234C. • [Text] is the actual message content. For example, software update is available.
NETGEAR 4G LTE Modem LM1200 The Submit button displays after you enter a phone number. 7. Select one or more check boxes for the alerts that the modem must send: • Software Update Available. The modem detects that new firmware is available.
NETGEAR 4G LTE Modem LM1200 The full Dashboard page displays. The Enable Data Alerts check box and slider display only after you specify a plan limit for the data counter. 5. Make sure that the Enable Data Alerts check box is selected.
NETGEAR 4G LTE Modem LM1200 To view alerts: 1. Launch a web browser from a device that is connected to the modem. The device can be a computer that is directly connected to the modem or a client from a router that is connected to the modem.
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NETGEAR 4G LTE Modem LM1200 The Submit button displays after you change the selection. 7. Click the Submit button. Your settings are saved and the LEDs turn off. Manage the Modem and User Manual Monitor Usage and the Network...
Frequently Asked Questions This chapter provides answers to questions that might come up about your modem. The chapter contains the following sections: • What do I do when I can’t connect a device to the modem? • What do I do when I can’t access the Internet? •...
NETGEAR 4G LTE Modem LM1200 What do I do when I can’t connect a device to the modem? If you are experiencing problems connecting to the modem, try the following suggestions: • Disconnect your device from the modem. • Turn off your modem, wait 10 seconds, and turn on your modem.
NETGEAR 4G LTE Modem LM1200 Why is the download or upload speed slow? Data transfer speed depends on signal strength and interfering radio sources such as electrical generators or WiFi devices. Check your signal strength and network type (for example, LTE 4G is generally faster than 3G).
NETGEAR 4G LTE Modem LM1200 How do I disconnect from the mobile broadband network? To disconnect from the network: 1. Launch a web browser from a device that is connected to the modem. The device can be a computer that is directly connected to the modem or a client from a router that is connected to the modem.
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NETGEAR 4G LTE Modem LM1200 Table 4. Find your computer’s IP address Operating Task Description System Windows 7 To find the IP address on a Windows 7 device: 1. Select Start > Run. The Run window opens. 2. Enter command and click the OK button.
NETGEAR 4G LTE Modem LM1200 Table 4. Find your computer’s IP address (Continued) Operating Task Description System To find the IP address on a Mac OS X device: 1. From the Apple menu, select System Preferences > Network. The network settings display.
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NETGEAR 4G LTE Modem LM1200 Table 5. Find a device’s MAC address Operating Task Description System Windows 7 To find the MAC address on a Windows 7 device: 1. Select Start > Run. The Run window opens. 2. Enter command and click the OK button.
Other Details About Your Modem on page 58. Where can I find more information? Review the following: • Read the Quick Start Guide that came with your modem. • Learn tips and tricks at netgear.com/learningcenter/mobile to get the most from your modem. Frequently Asked Questions User Manual...
Alerts and Troubleshooting This chapter provides suggestions for troubleshooting problems that might arise when you are using your modem. If you do not find the solution here, check the NETGEAR support site at netgear.com/support for more product information and contact information.
NETGEAR 4G LTE Modem LM1200 Alert Messages The modem can display alerts to advise you of device status changes. The following table describes alerts that might display. For information about how to view alerts, see View Alerts on page 63.
NETGEAR 4G LTE Modem LM1200 Table 7. Quick tips for troubleshooting Problem Possible Solution You cannot connect to the Check with your mobile broadband service provider to ensure that good coverage Internet over the mobile exists in the area. broadband connection.
• Check that the power cord is correctly connected to your modem and that the power supply adapter is correctly connected to a functioning power outlet. • Check that you are using the DC 5V, 2A power adapter that NETGEAR supplied for this product.
NETGEAR 4G LTE Modem LM1200 LAN LED Is Off If the LAN LED is off when you connect a device to the Gigabit Ethernet port of the modem, check the following: • The Ethernet cable connections are secured at the modem and at the device at the other end of the cable.
NETGEAR 4G LTE Modem LM1200 Troubleshoot the Mobile Broadband Internet Connection If your modem cannot access the Internet, check the mobile broadband connection: • Make sure that a SIM card is installed in the modem. SIM cards from other devices do not function in the modem and this SIM card does not function in other devices.
NETGEAR 4G LTE Modem LM1200 If the IP address is shown as 0.0.0.0, the modem did not obtain an IP address from the mobile broadband service provider. If this situation occurs, do the following: • Make sure that an APN profile exists for your mobile broadband service provider (see Manage APN Profiles for Mobile Broadband Connections.).
NETGEAR 4G LTE Modem LM1200 TCP/IP Network Not Responding Most TCP/IP terminal devices and routers include a ping utility for sending an echo request packet to the designated device. The device responds with an echo reply to tell whether a TCP/IP network is responding to requests.
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NETGEAR 4G LTE Modem LM1200 To test the path from your computer to a remote device: 1. From the Windows toolbar, click the Start button and select Run. 2. In the field provided, enter ping -n 10 IP address. IP address is the IP address of a remote device such as your mobile broadband service provider’s DNS server.
Default Settings and Specifications The appendix contains the following sections: • Factory Default Settings • Technical and Environmental Specifications...
You can reset the modem to the factory default settings, which are shown in the following table. For more information about resetting the modem to its factory default settings, see Return the Modem to Its Factory Default Settings on page 52. Table 9. LM1200 modem factory default settings Feature Default Settings Login User login URL http://192.168.5.1...
Wall-Mount the Modem This appendix describes how to wall-mount the modem. The appendix contains the following sections: • Position Your Modem • Mount Your Modem...
NETGEAR 4G LTE Modem LM1200 Position Your Modem Use the Signal Strength LED on the top panel to position the modem for best signal strength in relation to the mobile broadband network. Also for best results, place your modem according to the following guidelines: •...
NETGEAR 4G LTE Modem LM1200 Mount Your Modem To wall-mount the modem: 1. Drill holes in the wall where you want to wall-mount the modem. 2. Install wall anchors in the holes. 3. Use pan head Phillips wood screws, 3.5 x 20 mm (diameter x length, European) or No.
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NETGEAR 4G LTE Modem LM1200 4. Insert screws into the wall anchors, leaving 1/8 inch (3 mm) of each screw exposed. 1/8 inch (3 mm) 5. Attach the modem to the screws and secure it into place. Wall-Mount the Modem...