NETGEAR LB1121 User Manual
NETGEAR LB1121 User Manual

NETGEAR LB1121 User Manual

Lte modem
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LTE Modem
Models LB1120 and LB1121
User Manual
November 2017
202-11679-03
350 E. Plumeria Drive
San Jose, CA 95134
USA

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Table of Contents
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Summary of Contents for NETGEAR LB1121

  • Page 1 LTE Modem Models LB1120 and LB1121 User Manual November 2017 202-11679-03 350 E. Plumeria Drive San Jose, CA 95134...
  • Page 2 For the current EU Declaration of Conformity, visit http://kb.netgear.com/app/answers/detail/a_id/11621. Compliance For regulatory compliance information, visit http://www.netgear.com/about/regulatory. See the regulatory compliance document before connecting the power supply. Trademarks NETGEAR, Inc., NETGEAR, and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are used for reference purposes only.
  • Page 3: Table Of Contents

    Contents Chapter 1 Introduction and Hardware Overview Introduction......................7 Supported Mobile Broadband Bands..............7 Package Contents....................8 Install the Micro SIM Card..................8 Top Panel With Status LEDs................11 Back Panel With Connectors, Buttons, and a Port..........12 Modem Label.......................12 Position the Modem.....................13 Optional External Antenna...................14 Chapter 2 Get Started Internet Connection Over Mobile Broadband............16 Connect a Computer, Switch, Hub, Router, or WiFi Router to the Modem..16...
  • Page 4 LTE Modem LB1120 and LB1121 Manage Port Filtering for Outgoing Traffic............42 Block Specific Services and Applications From Accessing the Internet and Allow All Other Services and Applications..............42 Allow Specific Services and Applications to Access the Internet and Block All Other Services and Applications..............44 View Services and Applications on the Blacklist and Remove a Service or Application From the List.................45...
  • Page 5 LTE Modem LB1120 and LB1121 What do I do if I forget my admin login password?..........77 How do I disconnect from the mobile broadband network?.........77 How do I find my computer’s IP address?............78 How do I find a device’s MAC address?...............79 How do I find my mobile phone number?.............81...
  • Page 6 • LB1121-100NAS. Data model with Power over Ethernet (PoE) and band support for the North America region. This chapter provides an introduction and hardware overview of the LTE Modem LB1120 and LB1121 models and contains the following sections: • Introduction on page 7 •...
  • Page 7: Introduction

    LTE Modem LB1120 and LB1121 Introduction The NETGEAR LTE Modem LB1120 and LB1121 models, in this manual referred to as the modem, can provide broadband data services to areas where wired Internet is not readily available or is difficult, costly, or time-consuming to install.
  • Page 8: Package Contents

    LTE Modem LB1120 and LB1121 Package Contents Your package contains the modem, an Ethernet cable, and a power adapter. Figure 1. Package contents Install the Micro SIM Card A micro SIM card (that is, a 3FF SIM card) might be preinstalled in the modem or you might need to obtain a micro SIM card and install it yourself.
  • Page 9 LTE Modem LB1120 and LB1121 Remove the black plastic SIM slot cover so that you can access the metal SIM card slot. Unlock the metal SIM card door by sliding it downward. Open the metal SIM card door. Introduction and Hardware Overview...
  • Page 10 LTE Modem LB1120 and LB1121 Carefully slide the micro SIM card into the metal slot. Close the metal SIM card door. Lock the metal SIM card door by sliding it upward. Close the black plastic SIM slot cover. Turn on power to the modem.
  • Page 11: Top Panel With Status Leds

    LTE Modem LB1120 and LB1121 Top Panel With Status LEDs The modem displays status LED bars on the top panel. Figure 3. Modem top view with LED bars The following table describes the LED bars and icons from left to right.
  • Page 12: Back Panel With Connectors, Buttons, And A Port

    LTE Modem LB1120 and LB1121 Back Panel With Connectors, Buttons, and a Port The following figure shows the port, connectors, and buttons on the back panel of the modem. Figure 4. Modem components on the back panel From left to right, the back panel of the modem provides the following components: •...
  • Page 13: Position The Modem

    LTE Modem LB1120 and LB1121 Figure 5. Modem label Position the Modem Use the Signal Strength LED bars on the top panel to position the modem for best signal strength in relation to the mobile broadband network. Also for best results, place your modem according to the following guidelines: •...
  • Page 14: Optional External Antenna

    LTE Modem LB1120 and LB1121 Brick walls or surfaces Concrete walls or surfaces For information about wall-mounting the modem, see Wall-Mount the Modem on page 93. Optional External Antenna You can purchase an external multiple input, multiple output (MIMO) antenna for the modem to extend the mobile broadband signal range indoors or in fringe network areas.
  • Page 15 Get Started This chapter describes how to connect to the modem. To get started, you do not need to configure the mobile broadband connection. The chapter contains the following sections: • Internet Connection Over Mobile Broadband on page 16 • Connect a Computer, Switch, Hub, Router, or WiFi Router to the Modem on page 16 •...
  • Page 16: Internet Connection Over Mobile Broadband

    LTE Modem LB1120 and LB1121 Internet Connection Over Mobile Broadband By default, when the modem powers up with a SIM card installed, it automatically searches for and connects to your network provider’s mobile broadband network. This process might take several minutes. The SIM card that is installed determines the mobile broadband network to which the modem connects.
  • Page 17: Connect A Computer To The Lan Port Of The Modem

    LTE Modem LB1120 and LB1121 Connect a Computer to the LAN Port of the Modem You can add a single computer to the Ethernet local area network (LAN) of the modem. To connect a computer to the Ethernet LAN of the modem: Attach one end of the Ethernet cable that came in the product package to an Ethernet port on your computer.
  • Page 18 LTE Modem LB1120 and LB1121 In the Sign In field, enter the modem’s admin password. See the modem label for the default password. Note While the password that you enter is unique to your modem and is secure, we recommend that you change it to a password that you want to use. For more...
  • Page 19: Change The Language

    LTE Modem LB1120 and LB1121 If you cannot log in to the modem or your browser does not display the Dashboard page, check the following: • Make sure that the computer, router, or WiFi router is connected to the LAN Gigabit Ethernet port of the modem.
  • Page 20 Manage the Modem LAN Settings This chapter describes how to manage the LAN settings that the modem provides. The chapter contains the following sections: • Change the LAN Settings on page 21 • Manage Router Mode and Bridge Mode on page 23 •...
  • Page 21: Change The Lan Settings

    LTE Modem LB1120 and LB1121 Change the LAN Settings The modem is preconfigured to use private IP addresses on the LAN side. The modem’s default LAN IP configuration is as follows: • LAN IP address. 192.168.5.1 • Subnet mask. 255.255.255.0 This address and subnet mask are part of the designated private address range for use in private networks and are suitable for most applications.
  • Page 22 Select Settings > Advanced > LAN. Note The diagnostics feature on the LAN page is intended for NETGEAR technical support only. By default, the Enable Diagnostics Off radio button is selected. In the IP address field, enter a new IP address.
  • Page 23: Manage Router Mode And Bridge Mode

    Select Settings > Advanced > LAN. The LAN page displays. Note The diagnostics feature on the LAN page is intended for NETGEAR technical support only. By default, the Enable Diagnostics Off radio button is selected. Do one of the following: •...
  • Page 24: Change The Dhcp Server Settings

    LTE Modem LB1120 and LB1121 By default, the Router radio button is selected. Click the Submit button. Your settings are saved and the modem restarts. Any devices that are connected to the modem are disconnected when the modem restarts. Enabling Bridge mode automatically disables the modem’s DHCP server.You can connect only a single device to the modem.
  • Page 25 Select Settings > Advanced > LAN. Note The diagnostics feature on the LAN page is intended for NETGEAR technical support only. By default, the Enable Diagnostics Off radio button is selected. Make sure that next to DHCP Server, the Enabled radio button is selected.
  • Page 26: Disable The Dhcp Server

    Select Settings > Advanced > LAN. The LAN page displays. Note The diagnostics feature on the LAN page is intended for NETGEAR technical support only. By default, the Enable Diagnostics Off radio button is selected. Next to DHCP Server, select the Disable radio button.
  • Page 27: Enable The Dmz

    Select Settings > Advanced > LAN. The LAN page displays. Note The diagnostics feature on the LAN page is intended for NETGEAR technical support only. By default, the Enable Diagnostics Off radio button is selected. Scroll down to the bottom of the page.
  • Page 28: Disable Vpn Pass-Through

    Select Settings > Advanced > LAN. The LAN page displays. Note The diagnostics feature on the LAN page is intended for NETGEAR technical support only. By default, the Enable Diagnostics Off radio button is selected. Next to VPN Passthrough, select the Off radio button.
  • Page 29: Chapter 4 Manage The Mobile Broadband Connection

    Manage the Mobile Broadband Connection This chapter describes how to manage the mobile broadband connection of the modem. The chapter contains the following sections: • Manage Mobile Broadband Auto Connect Options on page 30 • Manually Connect to or Disconnect From the Mobile Broadband Network on page 31 •...
  • Page 30: Manage Mobile Broadband Auto Connect Options

    LTE Modem LB1120 and LB1121 Manage Mobile Broadband Auto Connect Options By default, the modem automatically connects to your service provider’s mobile broadband network, except when roaming. To change the Auto Connect options for the mobile broadband network: Launch a web browser from a device that is connected to the modem.
  • Page 31: Manually Connect To Or Disconnect From The Mobile Broadband Network

    LTE Modem LB1120 and LB1121 Manually Connect to or Disconnect From the Mobile Broadband Network If you do not want to let the modem autoconnect to the mobile broadband network, you can disable the Auto Connect option (see Manage Mobile Broadband Auto Connect Options on page 30) and connect the modem to the mobile broadband network.
  • Page 32: View Apn Profiles Or Add A Custom Apn Profile

    LTE Modem LB1120 and LB1121 downloaded from the service provider and configured on your modem. If you connect to different mobile broadband networks, the modem includes various APN profiles. Although rarely required, you can create a custom APN profile manually, using information that your mobile broadband service provider gave you, and select the custom APN profile manually.
  • Page 33 LTE Modem LB1120 and LB1121 To add a custom APN profile, click the Add button. Enter the settings for the new APN profile as described in the following table. Field Description Name Enter the name or acronym of the mobile broadband service provider or any other information that might help you to identify the APN profile.
  • Page 34: Select An Apn Profile

    LTE Modem LB1120 and LB1121 (Continued) Field Description From the menu, select the packet data protocol (PDP): • IPV4. The mobile broadband network uses IPv4 only. This is the default setting. • IPV6. The mobile broadband network uses IPv6 only.
  • Page 35: Change An Apn Profile

    LTE Modem LB1120 and LB1121 To see details about the active APN profile, click the Details button. If you did not yet add a custom APN profile, the default profile is the active APN profile. Select the radio button next to the APN profile that must become the active profile.
  • Page 36: Remove An Apn Profile

    LTE Modem LB1120 and LB1121 Remove an APN Profile You can remove an APN profile for a service provider that you no longer use.You cannot remove the default APN profile. WARNING: Do not remove an APN profile for an active broadband session. If you do, the...
  • Page 37 Secure Your Network This chapter describes how to make your network more secure. The chapter contains the following sections: • Change the Modem Password on page 38 • Manage Port Forwarding for Incoming Traffic on page 38 • Manage Port Filtering for Outgoing Traffic on page 42 •...
  • Page 38: Change The Modem Password

    LTE Modem LB1120 and LB1121 Change the Modem Password We recommend that you change the default password that you use to access the modem’s web pages to a more secure password. See the modem label for the default password. To change the password for the modem’s web pages: Launch a web browser from a device that is connected to the modem.
  • Page 39: Enable Port Forwarding And Add A Service Or Application

    LTE Modem LB1120 and LB1121 Before you start, determine which type of service or application you want to provide and the local IP address of the computer that must provide the service. The following sections provide information about managing port forwarding for incoming traffic: •...
  • Page 40: Remove A Service Or Application For Port Forwarding

    LTE Modem LB1120 and LB1121 The Port Forwarding table displays. Add a service or application for port forwarding: In the Label field, enter a name for the service or application. In the IP field, enter the IP address for the computer that provides the service or runs the application.
  • Page 41: Disable Port Forwarding

    LTE Modem LB1120 and LB1121 Select Settings > Advanced > Port Forwarding. The Port Forwarding table displays. To the right of the service or application that you want to remove from the Port Forwarding table, click the x button. The service or application is removed from the Port Forwarding table.
  • Page 42: Manage Port Filtering For Outgoing Traffic

    LTE Modem LB1120 and LB1121 Manage Port Filtering for Outgoing Traffic Note You can enable and manage port filtering only when the modem functions in Router mode (see Manage Router Mode and Bridge Mode on page 23). As an added security measure, you can specify which services and applications (for example, HTTP, FTP, an email server) can access or are blocked from the Internet.
  • Page 43 LTE Modem LB1120 and LB1121 If you did not select the Remember me check box when you logged in previously, enter the modem password in the Sign In field. See the modem label for the default password. Click the Sign In button.
  • Page 44: Allow Specific Services And Applications To Access The Internet And Block All Other Services And Applications

    LTE Modem LB1120 and LB1121 Allow Specific Services and Applications to Access the Internet and Block All Other Services and Applications You can set up a whitelist of services and applications that are allowed to access the Internet. All other services and applications are blocked from accessing the Internet.
  • Page 45: View Services And Applications On The Blacklist And Remove A Service Or Application From The List

    LTE Modem LB1120 and LB1121 In the Label field, enter a name for the service or application. In the Port field, enter the port number that is associated with the service or application. From the Protocol menu, select the protocol (TCP or UDP) that is associated with the service or application.
  • Page 46: View Services And Applications On The Whitelist And Remove A Service Or Application From The List

    LTE Modem LB1120 and LB1121 From the Port Filtering menu, select Black List. To remove a service or application from the table, to the right of the entry, click the x button. Your settings are saved and the modem resets to activate the new settings. Any WiFi devices that are connected to the modem are disconnected when the modem resets.
  • Page 47: Disable Port Filtering

    LTE Modem LB1120 and LB1121 From the Port Filtering menu, select White List. To remove a service or application from the table, to the right of the entry, click the x button. Your settings are saved and the modem resets to activate the new settings. Any WiFi devices that are connected to the modem are disconnected when the modem resets.
  • Page 48: Manage Sim Card Security

    LTE Modem LB1120 and LB1121 From the Port Filtering menu, select None. Click the Submit button. Your settings are saved and the modem resets to activate the new settings. Any WiFi devices that are connected to the modem are disconnected when the modem resets. No services or applications are blocked from accessing the Internet.
  • Page 49 LTE Modem LB1120 and LB1121 To enable SIM card security: Launch a web browser from a device that is connected to the modem. The device can be a computer that is directly connected to the modem or a client from a router that is connected to the modem.
  • Page 50: Enter The Sim Pin To Enable The Modem To Connect To The Internet

    LTE Modem LB1120 and LB1121 Enter the SIM PIN to Enable the Modem to Connect to the Internet If you enable SIM card security, you must enter the SIM PIN each time that you turn on the modem before the modem can access the mobile broadband network.
  • Page 51: Personalize The Sim Pin

    LTE Modem LB1120 and LB1121 A pop-up window similar to the following one displays. In the Enter SIM PIN field, enter the PIN. You are allowed only a limited number of attempts to enter the correct PIN. If you run out of available attempts, the SIM card is blocked.
  • Page 52: Disable Sim Card Security

    LTE Modem LB1120 and LB1121 Select Settings > Mobile > SIM Security. Click the Update SIM PIN link. In the Current SIM PIN field, enter the old PIN. In the New SIM PIN field and Verify SIM PIN fields, enter the new PIN.
  • Page 53 LTE Modem LB1120 and LB1121 If you did not select the Remember me check box when you logged in previously, enter the modem password in the Sign In field. See the modem label for the default password. Click the Sign In button.
  • Page 54: Unblock The Sim Card With A Puk

    LTE Modem LB1120 and LB1121 Unblock the SIM Card With a PUK Before you start the following procedure, contact your mobile service provider to receive a PIN unlock key (PUK) that lets you unblock the SIM card. WARNING: Be careful entering the PUK multiple times because you can enter only a limited number of incorrect PUKs.
  • Page 55 LTE Modem LB1120 and LB1121 You are allowed a limited number of attempts to enter the correct PUK. The number of attempts depends on the SIM card. If you run out of available attempts, you might need to contact your mobile broadband service provider again.
  • Page 56 Manage the Modem and Monitor Usage and the Network This chapter describes how to manage the firmware and configuration file of the modem and monitor data usage and the network. The chapter contains the following sections: • Upgrade the Firmware of the Modem on page 57 •...
  • Page 57: Upgrade The Firmware Of The Modem

    LTE Modem LB1120 and LB1121 Upgrade the Firmware of the Modem The modem’s firmware (also referred to as software) is stored in flash memory. The modem automatically checks for new firmware once a week. Firmware updates generally comprise enhancements and fixes to the functionality of the modem and modem’s web pages. If the modem detects new firmware, the modem’s web page displays an alert and options to download the update the firmware.
  • Page 58: Back Up And Restore The Modem Settings

    LTE Modem LB1120 and LB1121 Log back in to the modem. The Dashboard page displays. In the upper right corner, click the About link. The page displays details about the modem. The Firmware section displays the firmware version of the modem.
  • Page 59: Restore The Settings

    LTE Modem LB1120 and LB1121 Restore the Settings If you backed up the configuration settings, you can restore the settings from a file. (You can maintain several backup files.) To restore configuration settings that you backed up: Launch a web browser from a device that is connected to the modem.
  • Page 60: Use The Reset Button

    LTE Modem LB1120 and LB1121 After you reset the modem to factory default settings, the password is the one that is shown on the modem label, the LAN IP address is 192.168.5.1, and Router mode is enabled. For a list of factory default settings, Factory Default Settings on page 91.
  • Page 61: View Monthly Data And Session Data Usage

    LTE Modem LB1120 and LB1121 Select Settings > General > Software and Reset. In the Factory Reset section, click the Reset button. The configuration is reset to factory default settings. When the restoration is complete, the modem restarts. WARNING: To avoid the risk of corrupting the firmware, do not interrupt the restoration.
  • Page 62: Set A Plan Limit For The Data Counter

    LTE Modem LB1120 and LB1121 Set a Plan Limit for the Data Counter You can set a plan limit for the modem’s data counter. A plan limit enables the modem to generate SMS alert messages to warn you about your data usage (see Set Up SMS Alert Messages on page 67).
  • Page 63: Change The Billing Cycle Counter Or Reset The Data Counter

    LTE Modem LB1120 and LB1121 Change the Billing Cycle Counter or Reset the Data Counter You can change the start date of the billing cycle counter to a day other than the first day of the month and you can reset the data counter. The start date of the billing cycle counter is for display only and changing it does not change the actual billing cycle of your mobile broadband provider.
  • Page 64 LTE Modem LB1120 and LB1121 If you did not select the Remember me check box when you logged in previously, enter the modem password in the Sign In field. See the modem label for the default password. Click the Sign In button.
  • Page 65: View Account Details And Other Details About Your Modem

    LTE Modem LB1120 and LB1121 View Account Details and Other Details About Your Modem You can view details about your modem such as the mobile number, IMEI (International Mobile Station Equipment Identity), firmware version and related information, and so on.
  • Page 66: View Information About The Mobile Broadband Connection

    LTE Modem LB1120 and LB1121 The displayed details are self-explanatory, except for the following information in the Account Details section: • Information that is associated with the SIM card: IMSI. International Mobile Subscriber Identity (IMSI), used to identify the subscriber account (that is, the SIM card) on the network.
  • Page 67: Set Up Sms Alert Messages

    The information that is displayed on this page is not described in this manual. If you experience mobile broadband service problems, this information might be requested by NETGEAR support or by the support team of your mobile broadband service provider.
  • Page 68 LTE Modem LB1120 and LB1121 • [ZZZZZZZZZZZZZ] is the factory serial number (FSN), which consists of 13 characters. For example, 4PX123AB1234C. • [Text] is the actual message content. For example, software update is available. An example of an SMS alerts message is: 003 LB1110 4PX123AB1234C software update is available.
  • Page 69: Set The Data Limit For Sms Alert Messages

    LTE Modem LB1120 and LB1121 • Software Update Available. The modem detects that new firmware is available. • 3G/4G LTE Data Limit Warning. The configured mobile broadband data limit is about to be exceeded. • 3G/4G LTE Data Limit Exceeded. The configured mobile broadband data limit was exceeded.
  • Page 70: View Alerts

    LTE Modem LB1120 and LB1121 The full Dashboard page displays. The Enable Data Alerts check box and slider display only after you specify a plan limit for the data counter. Make sure that the Enable Data Alerts check box is selected.
  • Page 71: Turn Off The Leds

    LTE Modem LB1120 and LB1121 If you did not select the Remember me check box when you logged in previously, enter the modem password in the Sign In field. See the modem label for the default password. Click the Sign In button.
  • Page 72: Chapter 7 Manage Sms Messages

    Manage SMS Messages This chapter describes how to manage SMS messages. The chapter contains the following sections: • Manage Incoming SMS Messages on page 73 • Send an SMS Message on page 74...
  • Page 73: Manage Incoming Sms Messages

    LTE Modem LB1120 and LB1121 Manage Incoming SMS Messages The modem notifies you of unread SMS messages by showing a number next to the Messaging link on the main menu. You can view these messages and delete messages that you no longer need.
  • Page 74: Send An Sms Message

    LTE Modem LB1120 and LB1121 Send an SMS Message You can send a short SMS message of up to 70 characters directly from the modem. To send an SMS message: Launch a web browser from a device that is connected to the modem.
  • Page 75 Frequently Asked Questions This chapter provides answers to questions that might come up about your modem. The chapter contains the following sections: • What do I do when I can’t connect a device to the modem? on page 76 • What do I do when I can’t access the Internet? on page 76 •...
  • Page 76: What Do I Do When I Can't Connect A Device To The Modem

    LTE Modem LB1120 and LB1121 What do I do when I can’t connect a device to the modem? If you are experiencing problems connecting to the modem, try the following suggestions: • Disconnect your device from the modem. • Turn off your modem, wait 10 seconds, and turn on your modem.
  • Page 77: Can I Connect Multiple Lan Devices To The Modem

    LTE Modem LB1120 and LB1121 Can I connect multiple LAN devices to the modem? By connecting the modem to an Ethernet switch or hub, you can connect multiple Ethernet devices such as printers, credit card terminals, and computers to the modem.
  • Page 78: How Do I Find My Computer's Ip Address

    LTE Modem LB1120 and LB1121 How do I find my computer’s IP address? The steps for finding your computer’s IP address depend on the operating system. If your device runs an operating system that is not listed here, see the appropriate operating system documentation.
  • Page 79: How Do I Find A Device's Mac Address

    LTE Modem LB1120 and LB1121 Table 4. Find your computer’s IP address (Continued) Operating System Task Description To find the IP address on a Mac OS X device: From the Apple menu, select System Preferences > Network. The network settings display.
  • Page 80 LTE Modem LB1120 and LB1121 Table 5. Find a device’s MAC address Operating System Task Description Windows 7 To find the MAC address on a Windows 7 device: Select Start > Run. The Run window opens. Enter and click the OK button.
  • Page 81: How Do I Find My Mobile Phone Number

    LTE Modem LB1120 and LB1121 Table 5. Find a device’s MAC address (Continued) Operating System Task Description Windows 10 To find the MAC address on a Windows 10 device: In the Task bar, click the Search field. Enter Command Prompt.
  • Page 82 Alerts and Troubleshooting This chapter provides suggestions for troubleshooting problems that might arise when you are using your modem. If you do not find the solution here, check the NETGEAR support site at netgear.com/support for more product information and contact information.
  • Page 83: Alert Messages

    LTE Modem LB1120 and LB1121 Alert Messages The modem can display alerts to advise you of device status changes. The following table describes alerts that might display. For information about how to view alerts, see View Alerts on page 70.
  • Page 84: Verify Normal Behavior With The Led Bars

    LTE Modem LB1120 and LB1121 Table 7. Quick tips for troubleshooting (Continued) Problem Possible Solution You cannot connect over an Make sure that the Ethernet cable is securely plugged in. Ethernet cable to the modem. Make sure that your computer or device does not use a static IP address but is configured to receive an IP address automatically with DHCP.
  • Page 85: Power Led Bar Is Off

    • Check that you are using the 12 VDC 1.0A power adapter that NETGEAR supplied for this product. If the error persists, most likely a hardware problem occurred. For recovery instructions or help with a hardware problem, contact technical support at netgear.com/support.
  • Page 86: Lan Led Is Off

    LTE Modem LB1120 and LB1121 Table 9. Error conditions indicated by the Signal Strength LED bars (Continued) Condition Bar 1 Bar 2 Bar 3 Bar 4 Bar 5 Possible Solution Unknown error Turn the power off, wait 10 seconds, and turn on the modem to see if it recovers.
  • Page 87: Troubleshoot The Mobile Broadband Internet Connection

    LTE Modem LB1120 and LB1121 • Turn off and on both the modem and the device that is connected to the modem. • If your modem’s IP address was changed and you do not know the current IP address, clear the modem’s configuration to factory defaults.This sets the modem’s IP address to 192.168.5.1.
  • Page 88: Troubleshoot Internet Browsing

    LTE Modem LB1120 and LB1121 Troubleshoot Internet Browsing If the modem can obtain an IP address but your computer is unable to load any web pages from the Internet, it might be for one of the following reasons: • The monthly data limit for your mobile broadband account might be reached.
  • Page 89: Test The Path From Your Computer To A Remote Device

    LTE Modem LB1120 and LB1121 If the path is working, you see this message: Reply from < IP address >: bytes=32 time=NN ms TTL=xxx If the path is not working, you see this message: Request timed out If the path is not functioning correctly, you might be using an incorrect network configuration. Do the following: •...
  • Page 90: Appendix A Default Settings And Specifications

    Default Settings and Specifications The appendix contains the following sections: • Factory Default Settings on page 91 • Technical and Environmental Specifications on page 92...
  • Page 91: Factory Default Settings

    For more information about resetting the modem to its factory default settings, see Return the Modem to Its Factory Default Settings on page 59. Table 10. LB1120 and LB1121 modem factory default settings Feature Default Settings Login User login URL http://192.168.5.1...
  • Page 92: Technical And Environmental Specifications

    LTE Modem LB1120 and LB1121 Table 10. LB1120 and LB1121 modem factory default settings (Continued) Feature Default Settings Messaging Incoming SMS messaging Enabled Technical and Environmental Specifications Table 11. LB1120 and LB1121 modem specifications Feature Description Data and routing protocols...
  • Page 93: Appendix B Wall-Mount The Modem

    Wall-Mount the Modem This appendix describes how to wall-mount the modem. The appendix contains the following sections: • Position Your Modem on page 94 • Mount Your Modem on page 95...
  • Page 94: Position Your Modem

    LTE Modem LB1120 and LB1121 Position Your Modem Use the Signal Strength LED bars on the top panel to position the modem for best signal strength in relation to the mobile broadband network. Also for best results, place your modem according to the following guidelines: •...
  • Page 95: Mount Your Modem

    LTE Modem LB1120 and LB1121 Mount Your Modem To wall-mount the modem: Drill holes in the wall where you want to wall-mount the modem. Install wall anchors in the holes. Use pan head Phillips wood screws, 3.5 x 20 mm (diameter x length, European) or No. 6 type screws, 1 inch long (U.S.).
  • Page 96 LTE Modem LB1120 and LB1121 Insert screws into the wall anchors, leaving 1/8 inch (3 mm) of each screw exposed. Attach the modem to the screws and secure it into place. Wall-Mount the Modem...
  • Page 97 Quick Start NETGEAR LTE Modem 1120 and 1121 LB1120-100NAS LB1121-100NAS (PoE model) Install Your LTE Modem 1. Install the micro SIM card. Note: To obtain an activated micro SIM (3FF format) card, contact your mobile broadband service provider. If you use a nano SIM (4FF format) card, you must use an adapter.
  • Page 98 Carefully slide the micro SIM card into the slot. Lock the SIM card door, and close the SIM card cover. 2. Provide power to the modem. To provide power to the modem through the power adapter, which is required for the LTE Modem 1120 but an option for the LTE Modem 1121, do the following: Connect the power adapter to the modem and plug it into an electrical outlet.
  • Page 99 Router LB112x PoE source 3. Connect the modem to a router or directly to a computer. To connect the modem to a router, do the following: Note: Skip Steps a and b if you already connected the modem to a router or other network device that provides PoE. Connect one end of an Ethernet cable to the Gigabit Ethernet LAN port on the modem.
  • Page 100 To connect the modem directly to a computer, do the following: Connect one end of an Ethernet cable to the Gigabit Ethernet LAN port on the modem. Connect the other end of the Ethernet cable to an Ethernet port on your computer. The modem is ready for operation.
  • Page 101 (see Add and Activate a Custom APN Profile). Status LEDs For more information about the LEDs, see the user manual. LAN LED Signal Strength LEDs Power LED (mobile broadband) NETGEAR, Inc. 350 East Plumeria Drive San Jose, CA 95134, USA...
  • Page 102 Add and Activate a Custom APN Profile f the modem does not recognize the settings of the installed SIM, contact your mobile service provider to get information about the APN profile that you must use. Use the information that your mobile service provider gives you to configure a custom APN profile.
  • Page 103 If you still cannot get an Internet connection, contact your mobile service provider to verify the information for the APN profile. © NETGEAR, Inc., NETGEAR and the NETGEAR Logo December 2016 are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are used for reference purposes only.
  • Page 104 Support Thank you for purchasing this NETGEAR product. You can visit www.netgear.com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources. For the current EU Declaration of Conformity, visit http://support.netgear.com/app/answers/detail/a_id/11621/.
  • Page 105 Overview The NETGEAR LTE Modem 1120 is a simple LTE connectivity solution for all your devices and equipment. Simply connect this LTE Modem directly to your router, switch or computer to provide an automatic 4G LTE or 3G fallback broadband connection, with download speeds of up to 150 Mbps.
  • Page 106 Using the NETGEAR 4G LTE Modem for broadband connectivity enables Internet access at fast speeds with the convenience of portability and flexibility. Unlike other connectivity sources, the NETGEAR 4G LTE Modem can be easily installed in a matter of minutes, and it's ideal for a wide range of environments including rural areas, outdoors, and locations where wireline option is not readily available.
  • Page 107 *90-day complimentary technical support following purchase from a NETGEAR authorized reseller. NETGEAR, the NETGEAR Logo and AirCard are trademarks of NETGEAR, Inc. Mac and Mac OS are trademarks of Apple Inc. Other brand names mentioned herein are for identification purposes only and may be trademarks of their respective holder(s). Information is subject to change without notice. ©2017 NETGEAR, Inc. All rights reserved.

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