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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
The ServerGuide program will
not start the operating-system
CD.
The operating system cannot be
installed; the option is not
available.
Software problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)", that step must be performed only by a
trained service technician.
Symptom
You suspect a software
problem.
Action
Make sure that the operating-system CD is supported by the ServerGuide program.
See the ServerGuide Setup and Installation CD label for a list of supported
operating-system versions.
Make sure that the server supports the operating system. If it does, either no
logical drive is defined (SCSI RAID servers), or the ServerGuide System Partition
is not present. Run the ServerGuide program and make sure that setup is
complete.
Action
1. To determine whether the problem is caused by the software, make sure that:
v The server has the minimum memory needed to use the software. For
memory requirements, see the information that comes with the software. If
you have just installed an adapter or memory, you might have a
memory-address conflict.
v The software is designed to operate on the server.
v Other software works on the server.
v The software works on another server.
2. If you received any error messages while you use the software, see the
information that comes with the software for a description of the messages and
suggested solutions to the problem.
3. Contact the place where you purchased the software.
Chapter 5. Solving problems
59
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