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Each product and program carries a respective written warranty, the only warranty on which the customer can rely. Avery Dennison reserves the right to make changes in the product, the programs, and their availability at any time and without notice. Although Avery Dennison has made every effort to provide complete and accurate information in this manual, Avery Dennison shall not be liable for any omissions or inaccuracies.
T A B L E O F C O N T E N T S GETTING STARTED ........................1-1 Audience ........................... 1-1 Printer Overview ........................1-1 Connecting the Power Cord ......................1-2 About the Setup Wizard ......................1-2 Using the Keypad ........................1-2 LOADING LABELS ..........................
G E T T I N G S T A R T E D Use the Avery Dennison® Monarch® FreshMarx® 9417+ Solution for product freshness and to label inventory. The printer is available as a single printer (left printer only) or dual printer (left and right printer).
C o n n e c t i n g t h e P o w e r C o r d Plug the power cord into the socket on the side of the printer (#6 above). Plug the other end of the power cord into a grounded electrical outlet. Turn on the printer.
L O A D I N G L A B E L S This chapter describes how to load labels for a single printer (left printer only) and dual printer (left and right printers). L o a d i n g t h e L e f t P r i n t e r Turn on the printer.
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Place a roll of labels (label side up) on the supply holder. Place the supply guide on the supply holder until it touches the supply. Lock the supply guide. Put the supply tab back. Guide the labels along the inside edge and into the slot (behind the white roller). The printer feeds the supply.
Slide the supply lever next to the supply. Close the supply lever. 10. Close the cover. L o a d i n g t h e R i g h t P r i n t e r Turn on the printer. Press the power button on the side of the printer. Open the cover.
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Place a roll of labels (label side up) on the supply holder. Place the outer supply guide on the supply holder and lock it in place. Unlock the inner supply guide and move it until it touches the supply. Lock it into place. 2-4 Operator’s Handbook...
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Put the supply tab back. Guide the labels along the outside edge and into the slot. The printer feeds the supply. Note: Tear a straight edge on the supply before feeding it into the printer. 10. Slide the supply lever next to the supply and close it. 11.
U S I N G T H E A P P L I C A T I O N E m p l o y e e I D The Employee ID login may appear. This option is set by your Manager. Logging On To log on: Turn on the printer.
U s i n g t h e M a i n S c r e e n The main screen consists of a language toggle button (optional, set up by the System Administrator), tools button, six product category buttons, each with tabs of product buttons. The product category buttons and their tabs of product buttons are color-coded so you can easily print freshness labels.
Language Toggle Your printer may be set up to display two different languages. If your printer has the Language Toggle Button (next to the Tools button) you can press it to show another language. Press it again to return to the default language. Note: English and Spanish were used as an example;...
B u t t o n M o d e s The button modes are: ♦ Label – Prints labels (See Chapter 4, “Printing Labels”) ♦ Timer – Starts a timer ♦ Video – Plays a video ♦ Document – Opens a document viewer ♦...
F e e d i n g a L a b e l To feed a label: Press (Tools). Press Feed (left printer) or Feed (right printer). The feed arrow on the left feeds labels on the left printer, the feed arrow on the right feeds labels on the right printer. If your printer only has a left printer, the Feed (right printer) is disabled.
Select the video you want to play, then press Play. Video Product Button Product buttons that play a video have a video player icon in the upper right corner. When you press a video button, the video player opens and plays the video. The video player opens the video in full screen mode.
Label & Video Product Button When you press a Label & Video product button, the print quantity screen opens. To view the video press Play Video. After the video concludes, you return to the print quantity screen where you can print labels. 3-8 Operator’s Handbook...
V i e w i n g D o c u m e n t s Documents can be viewed through the Tools menu or by pressing a button (if your Administrator linked a document to a button). Press (Tools). Press View Document.
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V i e w i n g L o g F i l e s Two types of log files are viewable on the printer: SFTP logs and Printer logs. SFTP log Contains the files pushed and processed and files pulled and processed. For each file pulled, a log file “FreshMarx-yyyymmddThhmmssZ.log”...
S e t t i n g a T i m e r Timers must be created by your System Administrator. Press the product/timer button you want to set. You see the list of timers. 2 . Press Return to go back to the Main screen. The timer continues to count down. The timer icon appears at the bottom of the Main screen.
V i e w i n g A c t i v e T i m e r s You can view a list of the active timers. Press (Tools). Press View Timers. You see a list of timers that are in use (counting down). Press Return to go back to the Main screen.
U s i n g t h e S e a r c h F e a t u r e Press (Tools) then press Search. Enter the word to search. Using the Application 3-13...
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The search box drops down to suggest possible results. Press the show/hide keypad button to expand the drop down. If you see what you want to search, select it then press (Enter). Otherwise, continue typing your search words then press (Enter). To cancel the search at any time, press Cancel.
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The resulting product buttons are displayed in the color of their category. Press the button you want to print/view. Using the Application 3-15...
E x i t i n g t h e A p p l i c a t i o n Your System Administrator may have installed additional applications on your printer. To open one of these applications: Press (Tools). Press Exit FreshMarx.
P R I N T I N G L A B E L S This chapter describes how to print freshness and Use First labels and batches of labels. P r i n t i n g F r e s h n e s s L a b e l s Turn on the printer.
P r i n t i n g U s e F i r s t L a b e l s Apply a “Use First” label to any product that needs to be used first. Press (Tools). Press Use First. Enter the quantity of Use First labels you need to print and press (Enter).
P r i n t i n g a B a t c h You can print a batch of labels. Batches must be created by your System Administrator. Press (Tools). Tools Bu tton Press Print Batch. Note: If you do not see the Print Batch button, your System Administrator has not created any batches.
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Select the batch to print. All labels in the batch print. 4-4 Operator’s Handbook...
C A R E & M A I N T E N A N C E This chapter tells you how to ♦ clear label jams ♦ clean the platen roller and printhead ♦ clean the printer. C l e a r i n g L a b e l J a m s To clear a jam: Open the cover.
Use the plastic utensil to press the L-shaped bar. The platen roller is released. You may need to slightly open the front cover to eject the platen roller. Note: Art is cut-away to show detail. Clean the platen roller and printhead using a cotton swab moistened with isopropyl alcohol. Allow time for the parts to dry.
T R O U B L E S H O O T I N G This chapter lists some common printer problems and solutions. Problem Action The screen is off or the Press the Power Button to turn the printer off, press it again to printer is not responding.
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If these solutions do not work or you receive an error message that is not listed, call Technical Support at the number listed on the back of this manual. 6-2 Operator’s Handbook...
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