Printing Problems; Connection Options; Troubleshooting - Epson WorkForce WP-4020 Quick Start Manual

3
W indows: If you see the AutoPlay window, click
Run Setup.exe. If you see the User Account Control
screen, click Yes or Continue.
M ac OS X: Double-click the
®
4
C lick Install (Windows) or Continue (Mac OS X) and follow
the instructions on your computer screen.
5
W hen you see the Select Your Connection screen, check
the "Connection options" section on this sheet for more
information. Then click Next (Windows) or Continue (Mac
OS X) and follow the instructions on your computer screen.
Connection options
Wireless connection
You must install the software on every computer from which
you want to print. For the first installation, we recommend
using a temporary USB cable connection to simplify wireless
setup. After the printer is connected to the network, you will be
prompted to remove the cable. (USB cable not included.)
M ake sure you know your network name (SSID) and network
password:
• Network name
• Network password
If you don't have this information, contact the person who set up
your network.
Direct USB connection
Make sure you have a USB cable.
Wired network connection
Make sure you have an Ethernet
You must install the software on every computer from which you
want to print.
Epson icon.
network cable (not included).
®
Any problems?
Network setup and printing problems
• If you're connecting the printer via Wi-Fi Protected Setup
(WPS), make sure you press and hold the Wi-Fi button on
the printer within 2 minutes of pressing the WPS button on
your router. Press and hold the Wi-Fi button on the printer
for 3 seconds.
• Try connecting to the router or access point with your
computer or another device to confirm that it is working
correctly.
• Try resetting the router (turn it off and then on), then try to
connect to it again.
• Press the button to print a network status sheet. Verify
that the network settings are correct and check the signal
strength. If it's poor, try moving the printer closer to your
router or access point. Avoid placing the printer next to a
microwave oven, 2.4 GHz cordless phone, or large metal
objects such as a filing cabinet.
• If your router or access point doesn't broadcast its network
name (SSID), manually enter the name. If your router or
access point has wireless security enabled, you'll also need
to know what kind of security it's using and make sure you
enter the WEP key or WPA passphrase correctly.
• When using TCP/IP, make sure your network's DHCP option
is enabled (your router manufacturer or your IT department
will be able to assist you with this setting).
• Disable the firewall temporarily to see if that may be
causing the problem. Contact your firewall manufacturer for
assistance.
Setup is unable to find my printer after connecting it
with a USB cable.
Make sure it is securely connected as shown:

Printing problems

P rinting stops when an ink cartridge is expended. If a cartridge
is expended, you must replace it to continue printing.
Print quality problems
• Make sure your paper is loaded printable side down in the
cassette (usually the whiter, brighter, or glossy side).
• If you notice light or dark bands across your printouts or
they are too faint, run a nozzle check to see if the print
head needs cleaning. See the online User's Guide for more
information.
• The ink cartridges may be low on ink. Check your cartridge
levels and replace cartridges, if necessary. See the online
User's Guide for more information.