Jensen JCV1640BT Installation And Operation Manual page 15

Advisory Messages Reported by the SiriusXM Vehicle Tuner
On-Screen Display Advisory Message
Check Antenna Check Antenna
Check Tuner Check Tuner
No signal No signal
Scrolling "Subscription
Subscription Updated
Updated" – press any
key to continue"
Chan Unavailable Channel Not Available
Ch Unsubscribed Channel Not Subscribed
Cause
The radio has detected a fault with the SiriusXM antenna. The
antenna cable is either disconnected or damaged.
• The radio is having difficulty communicating with the SiriusXM
Connect Vehicle Tuner.
• The tuner may be disconnected or damaged.
The SiriusXM Connect Vehicle Tuner is having difficulty receiving
the SiriusXM satellite signal.
The radio has detected a change in your SiriusXM subscription
status.
The channel that you have requested is not a valid SiriusXM channel
or the channel that you were listening to is no longer available. You
may also see this message briefly when first connecting a new
SiriusXM Connect Vehicle tuner. Visit www.siriusxm.com for more
information about the SiriusXM channel lineup.
The channel that you have requested is not included in your
SiriusXM subscription package or the channel that you were
listening to is no longer included in your SiriusXM subscription
package.
13
Explanation/Solution

Verify that the antenna cable is connected to the SiriusXM
Connect Vehicle Tuner.

Inspect the antenna cable for damage and kinks. Replace the
antenna if the cable is damaged.

Verify that the SiriusXM Connect Vehicle Tuner cable is
securely connected to the radio SiriusXM mating connector/

If the problem persists, disconnect and reconnect the tuner and then
contact your dealer.

Verify that your vehicle is outdoors with a clear view of the southern
sky.

Verify that the SiriusXM magnetic mount antenna is mounted on a
metal surface on the outside the vehicle.

Move the SiriusXM antenna away from any obstructions.

Inspect the antenna cable for damage and kinks. Replace the

antenna if the cable is damaged.

If the problem persists, disconnect and reconnect the tuner and then
contact your dealer.

Press any key to clear the message.

No further action is required.

Questions about your subscription in the United States please visit
www.siriusxm.com/activatenow or call SiriusXM Listener Care at
1-866-635-2349

Questions about your subscription in Canada, please visit
www.siriusxm.ca/activatexm or call XM Listener Care at
1-877-438-9677
Visit www.siriusxm.com/channellineup for more information about the
SiriusXM channel lineup.

Questions about your subscription in the United States please visit
www.siriusxm.com/activatenow or call SiriusXM Listener Care at
1-866-635-2349.

Questions about your subscription in Canada please visit
www.siriusxm.ca/activatexm or call XM Listener Care at
1-877-438-9677.
JCV1640BT
cable.