Lexmark CX417de User Manual page 306

Troubleshooting
Scanning takes too long or freezes the computer
Action
Step 1
Check if other applications are interfering with the scan.
Close all applications that are not being used.
Does scanning still take too long or freeze the computer?
Step 2
Select a lower scan resolution.
Does scanning still take too long or freeze the computer?
Poor scanned image quality
Action
Step 1
Check if an error message appears on the display.
Is there an error message on the printer display?
Step 2
Check the quality of the original document.
Is the quality of the original document satisfactory?
Step 3
Clean the scanner glass and the ADF glass using a clean, lint‑free
cloth dampened with water.
Is the scanner glass clean?
Step 4
Check the placement of the document or photo.
Make sure the document or photo is loaded facedown on the
scanner glass in the upper left corner.
Is the document or photo loaded correctly?
Step 5
Send a print job, and then check for print quality problems.
•
From the General Settings menu, adjust the Eco‑Mode settings.
•
From the Copy menu, adjust the Darkness setting.
•
When the print becomes faded, replace the toner cartridge.
Is the print quality satisfactory?
Yes No
Go to step 2. The problem is
solved.
Contact customer The problem is
support. solved.
Yes No
Clear the error Go to step 2.
message.
Go to step 3. Increase the scan
resolution settings
for a higher‑quality
output.
Go to step 4. See
scanner glass" on
page
Go to step 5. Place the document
or photo facedown
on the scanner glass
in the upper left
corner.
Go to step 6. See
problems" on
page
306
"Cleaning the
205.
"Print quality
273.