Lexmark CX417de User Manual page 305

Troubleshooting
Action
Step 7
Turn off the printer, then wait for about 10 seconds, and then turn
the printer back on.
Are the printer and scanner working?
Scan job was not successful
Action
Step 1
Check the cable connections.
Make sure the Ethernet or USB cable is securely connected to
the computer and the printer.
Are the cables securely connected?
Step 2
Check if the file name is already in use.
Is the file name already in use?
Step 3
Check if the document or photo you want to scan is open in another
application or being used by another user.
Is the file you want to scan open by another application or user?
Step 4
Check if either the Append time stamp or the Overwrite existing
file check box is selected in the destination configuration settings.
Is the Append time stamp or Overwrite existing file check box
selected in the destination configuration settings?
Scanner unit does not close
Action
Check if there are obstructions in the scanner unit.
a
Lift the scanner unit.
b
Remove any obstruction keeping the scanner unit open.
c
Lower the scanner unit.
Did the scanner unit close correctly?
Yes No
The problem is Contact
solved. support.
Yes No
Go to step 2. Connect the cables
properly.
Change the file Go to step 3.
name.
Close the file you are Go to step 4.
scanning.
Contact customer Select the Append
support. time stamp or
Overwrite existing
file check box in the
destination
configuration
settings.
Yes No
The problem is Contact
solved. support.
305
customer
customer