For inquiries, call:
Customer Center
General inquiries
Business hours: 9:00 to 20:00 (7 days a week)
au cell phones (smartphones/cell phones):
area code not required
Theft or loss
(toll free)
Business hours: 24 hours (7 days a week)
au cell phones (smartphones/cell phones):
area code not required
In case above numbers are not available, call toll-free:
0120-977-033
0120-977-699
Repair and Delivery Support Center
Theft, loss or damage
Business hours: 9:00 to 20:00 (7 days a week)
au cell phones (smartphones/cell phones)/fixed-line phones:
0120-925-919
(toll free)
(except Okinawa)
(Okinawa)
(toll free)
Cell phone and PHS operators collect and recycle unused
telephones, batteries and battery chargers at stores bearing
the logo regardless of brand and manufacturer to protect
the environment and reuse valuable resources.
Except au cell phones/fixed-line phones:
Except au cell phones/fixed-line phones: