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Basic Manual
The company names and product names appearing in this manual are
trademarks or registered trademarks of their respective holders.
For exemptions, refer to "Notes on Usage" available on the au homepage.
For inquiries, call:
Customer Service Center
For general information, charges, and operation assistance
Business hours: 9:00 to 20:00 (7 days a week)
From fixed-line phones:
 on your au cellphone.
In case above numbers are not available, call toll-free:
0120-977-033
0120-977-699
For service cancelation procedure in case of loss or theft
Business hours: 24 hours (7 days a week)
From fixed-line phones:
In case above numbers are not available, call toll-free:
0120-925-314
Repair and Delivery Service Center
For loss, theft or damage
Business hours: 9:00 to 20:00 (7 days a week)
From fixed-line phones/au cell phones:
0120-925-919
November 2017, 1st Edition
Sold by: KDDI CORPORATION,
OKINAWA CELLULAR TELEPHONE COMPANY
Manufactured by: SHARP CORPORATION
From au cell phones:
 area code not required
 (except Okinawa)
 (Okinawa)
From au cell phones:
 area code not required
 (toll free)
Cell phone and PHS operators collect and recycle unused 
telephones, batteries and battery chargers at stores bearing 
the        logo regardless of brand and manufacturer to protect 
the environment and reuse valuable resources.
 (toll free)
 (toll free)
濡れた状 態での充電は、
異 常 な発 熱・焼 損 などの
原因となり大変危険です。

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Summary of Contents for Sharp SHV40

  • Page 1 The company names and product names appearing in this manual are trademarks or registered trademarks of their respective holders. For exemptions, refer to “Notes on Usage” available on the au homepage. November 2017, 1st Edition Sold by: KDDI CORPORATION, OKINAWA CELLULAR TELEPHONE COMPANY Manufactured by: SHARP CORPORATION For inquiries, call: Customer Service Center For general information, charges, and operation assistance  (toll free) Business hours: 9:00 to 20:00 (7 days a week) From fixed-line phones:...
  • Page 2: List Of Packaged Items

    Preface Thank you for buying the “AQUOS sense SHV40” (simply called the “SHV40” or the “product” from here on). Before using the product, be sure to read the “Basic Manual” (this manual) and “Notes on Usage”/“Setting Guide” available on the au homepage to ensure correct use.
  • Page 3 You can check the “Online Manual” (Japanese) that describes details of various functions on the au homepage. ( ttps://www.au.com/online-manual/shv40/) Use the following steps to check the “Online Manual” on the product. On the home screen → “App list screen” → [Support] → [取扱説明書] (Instruction Manual).
  • Page 4: Illustrations And Descriptions In This Manual

    Illustrations and Descriptions in This Manual ■ Note on Key Illustrations In this manual, the key illustrations are simplified as shown below. ■ Description of Operations for Selecting Item/Icon/Key etc. In this manual, operation procedures are described as below. Description Explanation On the home screen →...
  • Page 5: Cell Phone Etiquette

    Cell Phone Etiquette ■ Use of cell phones is not allowed in the following places! • Do not listen to music or watch videos while driving a car or riding a motorbike or bicycle. Use of a cell phone while driving a car or riding a motorbike is prohibited by law.
  • Page 6 ⑧ Fingerprint sensor Use to unlock the lock screen etc. by fingerprint authentication. Also, set it to use as the home key. ⑨ Charging/Incoming indicator While charging, it illuminates in red/green according to the battery level. Even after charging (battery level 100%), indicator remains lit in green if a specified charger (sold separately) is connected.
  • Page 7 IMEI plate ◎ A plate with the sticker which the IMEI number (International Mobile Equipment Identifier) is printed is stowed near the au IC Card/microSD memory card tray. Except when the IMEI number is required such as requesting servicing or repairs, do not pull out the plate or remove the sticker.
  • Page 8: Attaching/Removing The Au Ic Card

    Attaching/Removing the au IC Card Attaching the au IC Card Before attaching the au IC Card, turn the product off. Also, attach it with the display side turned up. With your finger on the groove, pull out the au IC Card/ microSD memory card tray.
  • Page 9 Removing the au IC Card Before removing the au IC Card, make sure to turn the product off. Also, remove it with the display side turned up. • For details on attaching or removing the au IC Card/microSD memory card tray, refer to “Attaching the au IC Card”...
  • Page 10: Using A Microsd Memory Card

    Using a microSD Memory Card Attaching a microSD Memory Card Before attaching a microSD memory card, make sure to turn the product off. Also, attach it with the display side turned up. • For details on attaching or removing the au IC Card/microSD memory card tray, refer to “Attaching the au IC Card”...
  • Page 11 Charging Charging When you purchase the product, the internal battery is not fully charged. Be sure to charge the internal battery before use. • If the performance of the battery does not recover (e.g. the usable time after each charge has become extremely short), the internal battery may be at the end of service life.
  • Page 12: Turning The Power On/Off

    3 seconds) to turn it on, and then holding down d until the lock screen is displayed after the SHARP logo appears. ◎ It is recommended that you back up your data on the product before booting in safe mode.
  • Page 13: Lock Screen

    ■ Turning the Screen On by Holding If “Turn screen on by holding” is set, lift the product and keep it stationary to turn the screen on. (This function is enabled when you purchase the product.) ◎ In the following cases etc., the screen may not be turned on. •...
  • Page 14 Using the AQUOS Home AQUOS Home is a home app that consists of the home screen (Desktop Sheet/Hot Sheet) and App list screen. On the Desktop Sheet of the home screen, you can register shortcuts for applications/functions and widgets, while on the Hot Sheet of the home screen, you can register shortcuts for applications/functions.
  • Page 15: Checking Product Status

    Checking Product Status Icons The notification icons to notify you of a missed call, a new mail message, a running operation, etc. are displayed on the left side of the status bar, while the status icons to show the status of the product are on the right side. ■...
  • Page 16 ■ Viewing the Notification/Status Panel 《Notification panel》 《Status panel》 ① Function buttons Change settings of the frequently used function. Operations are different depending on the functions. • In the status panel, flick it to the left or right to switch pages. ②...
  • Page 17: Setting The Manner Mode

    Setting the Manner Mode Set not to disturb others around you in public. Display the status panel → Tap “Manner mode” in function buttons. 《Manner mode setting screen》 ① Type of manner mode ② Explanation of operations ③ Duration until disabling manner mode ④...
  • Page 18: Switching Input Methods

    Switching Input Methods You can switch input methods for character entry. * Following operation explanations use “Japanese S-Shoin”. ] → [Japanese S-Shoin]. On the character entry screen, [ Switching Software Keyboards * Following operation explanations use “Japanese S-Shoin”. ] → [Input UI] → On the character entry screen, [ [QWERTY keyboard]/[12 keyboard].
  • Page 19: Updating Software

    • When software update is necessary, you will be informed on au homepage, etc. For details, contact an au shop or Customer Service Center (call toll-free 157). In addition, users of the SHV40 will receive a notice from au, when software update is necessary to improve the functionality of the SHV40.
  • Page 20: Troubleshooting

    Troubleshooting Before you assume that the product is malfunctioning, check the following and carry out “トラブル診断” (Trouble diagnostics): On the home screen → “App list screen” → [Support] → [故障紛失サポー ト] (Repair and Delivery Service) → [トラブル診断] (Trouble diagnostics) Trouble Detail •...
  • Page 21: After Sales Service

    ■ Performance Parts for Repair The Company retains performance parts for repair of the SHV40 main unit and its peripheral devices for 4 years after discontinuation of production. “Performance parts for repair” refers to parts required for maintaining the functions of the product.
  • Page 22 6. The Company assumes no responsibility for any accidents that might be caused by connecting the product to the device other than specified one. 7. Visiting repairs are not possible. 8. This warranty is valid only in Japan. * This warranty is liable for the free-of-charge repair subject to the above-mentioned period and condition.
  • Page 23 ■ Charges list of “Replacement mobile phone delivery service” (membership) Applied condition First use Second use General 5,000 yen/ 8,000 yen/ Benefit for longtime Benefit for longtime au user au user 3,000 yen 6,000 yen Both “Discount for web 4,000 yen/ 7,000 yen/ application”...
  • Page 24: Sim-Unlocking The Product

    SIM-Unlocking the Product This product can be SIM-unlocked. SIM-unlocking the product allows other-carrier SIM cards to be used with it. • Requests can be made for SIM-unlocking on the au homepage or at an au shop. • Some services, functions, etc. may have restrictions when an other-carrier SIM card is used.
  • Page 25: Main Specifications

    Main Specifications ■ Main unit (SHV40) Display Approx. 5.0 inches, approx. 16.77 million colors, IGZO, 1,920×1,080 (FHD) Approx. 148 g (including the internal battery) Weight Size (W×H×D) Approx. 72 mm×144 mm×8.6 mm Memory (built-in) RAM: Approx. 3 GB Internal Storage: Approx. 32 GB Continuous talk time Approx.
  • Page 26: Specific Absorption Rate (Sar) Of Cell Phones

    Specific Absorption Rate (SAR) of Cell Phones This model 【SHV40】 cell phone complies with Japanese technical regulations for exposure to radio waves and international guidelines on radio wave protection. This cell phone has been designed in observance of the Japanese technical regulations regarding exposure to radio waves (*1) and limits to exposure to radio waves recommended by equivalent international guidelines.
  • Page 27: Regulatory Information

    Regulatory information Hereby, SHARP CORPORATION declares that the radio equipment type SHV40 is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: ttp://www.sharp.co.jp/k-tai/) Manufacturer's Address: SHARP CORPORATION, 1 Takumi-cho, Sakai-ku, Sakai-shi, Osaka 590-8522, Japan •...
  • Page 28 ■ Battery - CAUTION Use specified Charger only. Non-specified equipment use may cause malfunctions, electric shock or fire due to battery leakage, overheating or bursting. The battery is embedded inside the product. Avoid removing the embedded battery since this may cause overheating or bursting. Do not dispose of the product with ordinary refuse.
  • Page 29: Fcc Notice

    The exposure standard for wireless handsets employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6 W/kg. Highest SAR value: Model SHV40 FCC ID APYHRO00252 At the Ear 0.55 W/kg On the Body 0.69 W/kg...

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