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Troubleshooting
If...
White or glittering flakes
The cause of this is "scale".
It is not flakes of fluororesin.
floating in the hot water.
* Water with a large content
Rough milky white
substances are adhered
to inner container.
When "scale" adhered,
Boiling sounds become
boiling sounds become
louder.
louder.
Odors of chlorine remain
Hot water has odors of
depending on the amount of
chlorine.
chlorine in tap water.
When the unit is new, resin used in the manufacturing
may give off a mild odor. This will disappear with use.
Hot water has an
If the unit is placed on surfaces such as a vinyl sheet, the
unpleasant odor.
odor may be carried over into the water.
The ceramic filter has been used over a year.
Hot water comes out by
Water has been added above
maximum water level.
itself.
The mesh filter may be
clogged with "scale".
When scale is accumulated
in the inner container and
Hot water does not flow
remaining hot water is low,
hot water does not flow out
out smoothly.
smoothly.
Immediately after boiling,
hot water may not flow out
smoothly.
Is the unit locked
automatically?
Hot water does not
Is the sign for battery
dispense.
charging turned off (
when using the unit without
plugged in?
Plastic parts that come into contact with heat or steam, it
Plastic part of the lid is
may be damage upon frequency of use. When it is getting
damaged.
roughness on the plastic part, replace it.
EN14
Before calling a service supplier,
please check the following possible causes.
Possible cause
How to fix
Clean the inner
container with citric
of minerals is more likely to
acid.
cause a scale.
If scale still remains
e.g.
after cleaning with
Mineral water
citric acid a few times,
Lonized water
plastic part of the lid
may be damaged.
Replace the plastic
part.
Press
the chlorine.
Lower the water level.
Clean the inner
container with citric
acid.
If the "scale" cannot
be removed, replace
the filter.
Press
)
Plug in to charge the
battery.
See
If...
page
Temperature of hot
water is low.
EN12
EN13
The temperature
indication goes up
and down itself.
to reduce
The energy saving
EN8
function is not
activated or
canceled.
EN12
The unit start boiling
suddenly.
The unit looks like
power is off.
—
The healthy tea function
is canceled.
EN12
Lamp flashes while
buzzer sounds
( Stop power supply to
the heater)
pi pi pi pi
Light on
EN8
EN8
Flashes alternatively
—
Boiling without water will cause odor and change the color of fluorine resin.
Possible cause
How to fix
Reboil again.
The keep-warm temperature
will drop when the energy
saving function by turning off
the heater.
( It drops to a minimum of
60 ºC.)
When the dispensing time is getting close, it starts boiling
automatically.
When the time is changed to use the hot water, the unit
update the new time and it makes boiling time change.
(The boiling time is updated based on the new memory.)
When the unit is plugged in initial use, this function is not
activating without having memory.
Over 10 hours later after unplug, memory will lose.
( Having memory starts when the unit is plugged again,
and this function is activated after 24 hours.)
Is the energy saving function
Release the energy
set?
saving function.
When
is flashing, other
button is pressed.
Press
When
lights on, water is
added.
Overheating protection
To prevent overheating, this
Fill the water higher
is activated when it boils
than minimum water
without water.
level mark, close the
Is water filled higher than
minimum water level mark?
lid and press
Is the lid left opened when
water is filled ?
It may light on:
Press
when hot water is filled.
depending on method of
filling water.
Once disconnect the
Is citric acid settled at the
power plug, mix with
bottom of inner container
chopsticks and wash
while citric acid washing ?
after citric acid is
distributed.
See
page
Light on
EN8
EN10
—
EN10
button.
EN10
—
.
—
.
EN13
EN15
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