Solving Problems; Checking For Software Updates; Problems And Solutions - Epson WorkForce 500 Quick Manual

Solving Problems

Check the messages on the display screen to diagnose the cause of most problems.
You can also check the basic troubleshooting suggestions (beginning below) or see
the on-screen Epson Information Center for more detailed help.

Checking for Software Updates

Periodically, it's a good idea to check Epson's support website
for free updates to your WorkForce 500 Series software. Open
your on-screen Epson Information Center and select
the Latest Software
epson.com/support (U.S.) or epson.ca (Canada).
With Windows, you can select
printer settings window. You can also click
, select
Programs
. Also select
Update
Scanner Driver Update

Problems and Solutions

Check the solutions below if you're having trouble using your all-in-one.
Note:
If the screen is dark, the WorkForce 500 Series is in sleep mode to save power. Press
any button (except the P
Printing and Copying Problems
■
Make sure your paper is loaded printable side up (usually the whiter, brighter,
or glossy side). Load it short edge first, and against the right edge guide. Don't
load paper above the arrow mark inside the guide.
38
Solving Problems
or visit Epson's support website at
Driver Update
, and click
EPSON
and click
EPSON Scan
.
On
button) to wake it up.
Download
on the
Maintenance
or
Start
EPSON WorkForce 500 Series Driver
EPSON WorkForce 500 Series
tab in the
, select
All Programs
or