PTCS Heat Pump Thermostat Support Sheet
Manufacturer: Trane, American Standard
Thermostat Models:
To avoid making permanent changes to the system NEVER press "Save" when in Installer set-up mode.
Is a Password Required? NO
1. How to enter installer set-up
a. Press "MENU" in the lower left corner of the home screen
b. Press "SERVICE" to access the service menu
c. Press and hold "TECHNICIAN ACCESS" for 5 seconds
followed by "PROCEED"
d. Press "INSTALLER SETUP"
e. Once in Installer set-up, individual parameters can be
configured and modified. Press the up and down arrows to
scroll through all available settings
f. The screen will automatically default to the home screen
after 10 minutes of inactivity
2. Determine system characteristics through T-Stat
a. Press "MENU" in the lower left corner of the home screen
b. Press "SYSTEM INFO" to display basic system characteristics such as software version
3. Check Compressor Lockout settings
a. From the Installer set-up menu accessed in step 1, use the up and down arrows to scroll to Group 7
"Lockout Settings"
b. If "Disable" is selected the Compressor Lockout Settings meets PTCS specifications. If "Enable" is selected
and lockout setpoint is not shown, continue to next step
c. Verify lockout settings by selecting "EDIT", navigating to "Compressor Lockout"
d. Press "SET" to view the lockout settings. Caution: any changes made will be permanent. DO NOT PRESS
"SAVE", Press "EXIT" to leave lockout settings menu without making any changes to the settings
e. Compressor Heating Lockout must be set to "Disable" or ≤ 5 degrees to meet PTCS specification
f. NOTE- If no outdoor sensor is enabled, lockout settings will not be displayed as selectable options
4. Check Strip Heat settings
a. From the Installer set-up menu accessed in step 1, use the up and down arrows to scroll to Group 7
"Lockout Settings"
b. Verify "Auxiliary Heat Lockout" is enabled. (If disable is set, the system will default to allowing strip heat to
come on regardless of outdoor temperature.)
c. If "Enable" is selected and lockout setpoint is not shown, continue to next step
d. Verify lockout settings by selecting "EDIT", navigating to "Auxiliary Heat Lockout Setting"
e. Press "SET" to view the lockout settings. Caution: any changes made will be permanent. DO NOT PRESS
"SAVE", Press EXIT to leave lockout settings menu without making any changes to the settings
f. Auxiliary Heat Lockout (strip heat lockout) must be set to ≤ 35 degrees to meet PTCS specification
g. NOTE- If no outdoor sensor is enabled, lockout settings will not be displayed as selectable options
XL824, TCONT824, Gold XV, ACONT824, XL850, TCONT850, ACONT850, Platinum 850
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