When A Problem Cannot Be Solved - Canon imageCLASS MF242dw User Manual

When a Problem Cannot Be Solved

If a problem cannot be resolved, contact the following:
Do not disassemble or repair the machine yourself
If you disassemble or repair the machine yourself, it may not be covered by warranty.
Customer Support (U.S.A.)
If you cannot solve a problem by referring to the information in this chapter, for the fastest resolution, please
refer to available support materials (including the Knowledgebase FAQs and How to Video material) for your
product at www.usa.canon.com.
Customer Support (Canada)
If you cannot solve a problem by referring to the information in this chapter, for the fastest resolution, please
refer to available support materials (including the Knowledgebase FAQs and How to Video material) for your
product at www.canon.ca/support.
◼
When Contacting Canon
When contacting us, have the following information ready:
● Product name (MF244dw / MF242dw / MF232w)
● Dealer where you purchased the machine
● Details about your problem (such as what you did and what happened as a result)
● Serial number (eight alphanumeric characters long, found on the label on the back side of the machine)
MF244dw
Troubleshooting
MF242dw
372
1525-066
MF232w