Table of Contents
Advertisement
When your stove acts out of the ordinary, the first reaction is to call for help. This guide may save time and money by
enabling you to solve simple problems yourself. Problems encountered are often the result of only five factors: 1) poor
fuel; 2) poor operation or maintenance; 3) poor installation; 4) component failure; 5) factory defect. You can usually solve
those problems related to 1 and 2. Your dealer can solve problems relating to 3, 4 and 5. Refer to diagrams on page 25
to help locate indicated parts.
For the sake of troubleshooting and using this guide to assist you, you should look at your heat level setting to see which
light is flashing.
• Disconnect the power cord before performing any maintenance! NOTE: Turning the ON/OFF Switch to "OFF" does not
disconnect all power to the electrical components of the stove.
• Never try to repair or replace any part of the stove unless instructions for doing so are given in this manual. All other
work should be done by a trained technician.
Display is Flashing "E1"
Possible Causes
The convection blower is overheating and
tripping the internal temperature shutoff.
The stove is being left on the highest setting
for extended periods of time.
Fuel other than wood pellets is being burned in
the stove.
Power surge or brown out situation.
High Limit Switch is malfunctioning.
Display is Flashing "E2"
Possible Causes
Airflow switch hose or stove attachment pipes
for hose are blocked.
The air inlet, burnpot, interior combustion air
chambers, combustion blower, or exhaust pipe
are blocked with ash or foreign material.
The firebox is not properly sealed.
Vent pipe is incorrectly installed.
The airflow switch wire connections are bad.
Combustion blower failure.
© 2021 United States Stove Company
TROUBLE SHOOTING GUIDE
Possible Remedies: (Unplug stove first when possible)
Clean any dust off of the windings and fan blade. If oiling the blower
does not help, the blower may be bad.
If operating the heater on the highest heat setting, the room
temperature could increase enough and lead to potential overheating
situations. If this happens try operating at a lower heat setting.
This pellet stove is designed and tested to use wood pellets. Check for
signs of fuel other than wood pellets. No other types of fuel have been
approved for this pellet stove. If there are signs of other types of fuel
being used, stop using them immediately.
A power surge, spike, or voltage drop could cause the high limit switch
to trip. Check to see if a surge protector is being used on the stove. If
not, recommend one to the customer.
If the other items check out OK, replace the high limit switch.
Possible Remedies: (Unplug stove first when possible)
Unhook air hose from the air switch and blow through it. If air flows
freely, the hose and tube are fine. If air will not flow throw the hose, use
a wire coat hanger to clear the blockage.
Follow all cleaning procedures in the maintenance section of the
owner's manual.
Make sure the door is closed and that the gasket is in good shape.
Check to make sure vent pipe installation meets criteria in owner's
manual.
Check the connectors that attach the gray wires to the air switch.
With the stove on, check to see if the combustion blower is running.
If it is not, you will need to check for power going to the combustion
blower. It should be a full current. If there is power, the blower is bad.
If there is not.
16
Advertisement
Table of Contents
