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When your stove acts out of the ordinary, the first reaction is to call for help. This guide may save time and money
by enabling you to solve simple problems yourself. Problems encountered are often the result of only five factors:
1) poor fuel; 2) poor operation or maintenance; 3) poor installation; 4) component failure; 5) factory defect. You
can usually solve those problems related to 1 and 2. Your dealer can solve problems relating to 3, 4 and 5.
For the sake of troubleshooting and using this guide to assist, you should look at your heat level setting to see
which light is flashing.
• Disconnect the power cord before performing any maintenance! NOTE: Turning the ON/OFF Switch to "OFF"
does not disconnect all power to the electrical components of the stove.
• Never try to repair or replace any part of the stove unless instructions for doing so are given in this manual. All
other work should be done by a trained technician.
Display is Flashing "E1"
Possible Causes
The convection blower is overheating and tripping the
internal temperature shutoff.
The stove is being left on the highest setting for extended
periods of time.
Fuel other than wood pellets is being burned in the stove.
Power surge or brown out situation.
High Limit Switch is malfunctioning.
Display is Flashing "E2"
Possible Causes
Airflow switch hose or stove attachment pipes for hose are
blocked.
The air inlet, burnpot, interior combustion air chambers,
combustion blower, or exhaust pipe are blocked with ash
or foreign material.
The firebox is not properly sealed.
Vent pipe is incorrectly installed.
The airflow switch wire connections are bad.
Combustion blower failure.
Control board not sending power to combustion blower.
Control board not sending power to air switch.
Trouble Shooting Guide
-19-
Possible Remedies: (Unplug stove first when possible)
Clean any dust off of the windings and fan blade. If oiling the
blower does not help, the blower may be bad.
If operating the heater on the highest heat setting, the room
temperature could increase enough and lead to potential
overheating situations. If this happens try operating at a lower
heat setting.
This pellet stove is designed and tested to use wood pellets.
Check for signs of fuel other than wood pellets. No other
types of fuel have been approved for this pellet stove. If there
are signs of other types of fuel being used, stop using them
immediately.
A power surge, spike, or voltage drop could cause the high
limit switch to trip. Check to see if a surge protector is being
used on the stove. If not, recommend one to the customer.
If the other items check out OK, replace the high limit switch.
Possible Remedies: (Unplug stove first when possible)
Unhook air hose from the air switch and blow through it. If air
flows freely, the hose and tube are fine. If air will not flow throw
the hose, use a wire coat hanger to clear the blockage.
Follow all cleaning procedures in the maintenance section of
the owner's manual.
Make sure the door is closed and that the gasket is in good
shape.
Check to make sure vent pipe installation meets criteria in
owner's manual.
Check the connectors that attach the gray wires to the air
switch.
With the stove on, check to see if the combustion blower is
running. If it is not, you will need to check for power going to
the combustion blower. It should be a full current. If there is
power, the blower is bad. If there is not, see #8.
If there is no current going to the combustion blower, check all
wire connections. If all wires are properly connected, you have
a bad control board.
There should be a 5-volt current (approximately) going to the
air switch after the stove has been on for 30 seconds.
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