Hearth and Home Technologies Quadra-Fire PS35-C Owner's Manual Operation & Care

Hearth and Home Technologies Quadra-Fire PS35-C Owner's Manual Operation & Care

Pellet burning stoves

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INSTALLER: Leave this manual with party responsible for use and operation.
OWNER: Retain this manual for future reference.
Contact your dealer with questions on installation, operation, or service.
NOTICE: DO NOT DISCARD THIS MANUAL
PELLET BURNING STOVES
MODEL NUMBER:
PS35-C
CAUTION
Tested and approved for wood pellets, Burning of any
other type of fuel voids your warranty.
Installation and service of this appliance should be performed by
qualified personnel. Hearth & Home Technologies recommends
HHT Factory Trained or NFI certified professionals.
1
Owner's Manual
Operation & Care
R
7058-805F
WARNING
If the information in these instructions is
not followed exactly, a fire could result
causing property damage, personal injury,
or death.
Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any
other appliance.
Do not over fire - If appliance or chimney connector
glows, you are over firing. Over firing will void
your warranty.
Comply with all minimum clearances to combustibles
as specified.
Failure to comply may cause house fire.
WARNING
HOT SURFACES!
Glass and other surfaces are hot during
operation AND cool down.
Hot glass will cause burns.
Do not touch glass until it is cooled
NEVER allow children to touch glass
Keep children away
CAREFULLY SUPERVISE children in same room
as fireplace.
Alert children and adults to hazards of
high temperatures
High temperatures may ignite clothing or other
flammable materials.
Keep clothing, furniture, draperies and other
flammable materials away.
CAUTION
Check building codes prior to installation.
Installation MUST comply with local, regional, state
and national codes and regulations.
Consult local building, fire officials or authorities
having jurisdiction about restrictions, installation
inspection, and permits.
NOTE: To obtain a French translation of this
manual, please contact your dealer or visit
www.quadrafire.com
REMARQUE : Pour obtenir une traduction française de
ce manuel, s'il vous plaît contacter votre
revendeur ou visitez
www.quadrafire.com
04/21

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Summary of Contents for Hearth and Home Technologies Quadra-Fire PS35-C

  • Page 1 Owner’s Manual Operation & Care INSTALLER: Leave this manual with party responsible for use and operation. OWNER: Retain this manual for future reference. Contact your dealer with questions on installation, operation, or service. NOTICE: DO NOT DISCARD THIS MANUAL WARNING If the information in these instructions is not followed exactly, a fire could result causing property damage, personal injury,...
  • Page 2: Sample Of Serial Number / Safety Label

    and Welcome to the Quadra-Fire Family NOTE: Clearances may only be reduced by means approved by the regulatory authority having jurisdiction A. Sample of Serial Number / Safety Label LOCATION: Back of appliance Model Number CAUTION KEEP FURNISHINGS AND OTHER COMBUSTIBLE MATERIAL FAR AWAY FROM THE APPLIANCE.
  • Page 3: Table Of Contents

    Safety Alert Key: DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury. • WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury. • CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury. •...
  • Page 4: Warranty Policy

    B. Warranty Policy Hearth & Home Technologies LIMITED LIFETIME WARRANTY Hearth & Home Technologies, on behalf of its hearth brands (“HHT”), extends the following warranty for HHT gas, wood, pellet and electric hearth appliances that are purchased from an HHT authorized dealer. WARRANTY COVERAGE: WARRANTY PERIOD: distributor, whichever occurs earlier.
  • Page 5 WARRANTY CONDITIONS: • This warranty only covers HHT appliances that are purchased through an HHT authorized dealer or distributor. A list of HHT authorized dealers is available on the HHT branded websites. • • This warranty is only valid in the country in which the HHT authorized dealer or distributor that sold the appliance resides. •...
  • Page 6: Quick Start Guide

    C. Quick Start Guide QUICK START GUIDE *Before you plug in this appliance, follow these instructions* Remove hang tags from the door glass. Clean the glass. Remove the hardware pack and desiccant bag from the fi rebox area before your fi rst fi re. Turn the thermostat to off .
  • Page 7: Listing And Code Approvals

    Listing and Code Approvals A. Appliance Safety Certification C. BTU & Efficiency Specifications EPA Certification Number: Number: N/A Model PS35-C EPA Certified Emissions: 1.0 grams per hour Laboratory Intertek *LHV Tested Efficiency: 73.6% Report No. 3198406PRT-002 **HHV Tested Efficiency: 68.8% Solid Fuel Room Heater/Pellet Fuel Type Burning Type...
  • Page 8: Glass Specifications

    D. Glass Specifications WARNING This appliance is equipped with 5mm ceramic glass. Replace glass only with 5mm ceramic glass. Please contact your dealer for replacement glass. Fire Risk Hearth & Home Technologies disclaims any responsibility for, and the warranty will be E.
  • Page 9: Operating Instructions

    User Guide Operating Instructions C. Combustible Materials WARNING Material made of/or surfaced with any of the following materials: Wood Compressed Paper Fire Risk. Plant Fibers Do not operate appliance before reading • Plastic Plywood/OSB and understanding operating instructions. Sheet Rock (drywall) •...
  • Page 10: General Operating Information

    Moisture E. General Operating Information Always burn dry fuel. Burning fuel with high moisture 1. Thermostat Calls For Heat content takes heat from the fuel and tends to cool the The appliance is like most modern furnaces; when appliance, robbing heat from your home. Damp pellet fuel the thermostat calls for heat, your appliance will can clog the feed system.
  • Page 11: Hopper Lid Latch And Hopper Switch

    4. Turn it to the “high” setting by pushing the top of the G. Hopper Lid Latch and Hopper Switch 1. Lift up the hopper lid and lock into open position. Now control switch in and then adjust the thermostat to its you can fill the hopper with fuel.
  • Page 12: Fire Characteristics

    I. Fire Characteristics K. Ignition Cycles A properly adjusted fire with the heat output control 1. At the beginning of each ignition cycle, it is normal to switch set on “high” has a short active flame pattern that see some smoke in the firebox. The smoke will stop extends out of the fire pot approximately 4 to 8 inches once the fire starts.
  • Page 13: Clear Space

    M. Thermostat Operation L. Clear Space For accurate temperature control and comfort, correct Mantel: location is very important. On new installations, the Avoid placing candles and other heat-sensitive objects on mantel or hearth. Heat may damage these objects. guidelines listed in the installation manual under Thermostat Installation should be followed as closely NOTICE: Clearances may only be reduced by means as possible.
  • Page 14: Frequently Asked Questions

    N. Frequently Asked Questions What causes my glass to become dirty? If the glass has white ash build up it is normal and the glass should be cleaned. If it is a black soot build up airflow through the unit may be restricted.
  • Page 15: Maintenance And Service

    Maintenance and Service When properly maintained, your fireplace will give CAUTION you many years of trouble-free service. Contact your dealer to answer question regarding proper operation, Shock and Smoke Hazard troubleshooting and service for your appliance. Visit • Turn down thermostat, let appliance www.quadrafire.com/owner-resources to view basic completely cool and exhaust blower must...
  • Page 16: General Maintenance

    C. General Maintenance 1. Types of Fuel Depending on the type of fuel you are burning will dictate how often you have to clean your fire pot. OPEN Position. Light color If the fuel you are burning has a high dirt or ash painted area visible content, it may be necessary to clean the fire pot more than once a day.
  • Page 17 6. Cleaning the Exhaust Path, Baffles & Drop Tube 4. Cleaning Ash Drawer Frequency: Weekly or every 5 bags of fuel Frequency: Monthly or every 25 bags or more • • By: Homeowner frequently depending on ash build-up. • By: Homeowner a.
  • Page 18 8. Soot and Fly Ash: Formation & Need for Removal in 10. Cleaning the Glass Frequency: When clear view of the fire pot Exhaust Venting System. • Frequency: Yearly or more frequently depending on • becomes obscure By: Homeowner ash build-up. •...
  • Page 19 12. Cleaning Convection Blower - Requires No 14. Preparing Firebox for Non-Burn Season Lubrication • Frequency: Yearly Frequency: Yearly or more frequently depending on By: Homeowner • • Dust/Dirt build-up a. Be sure the appliance is allowed to cool, has been By: Homeowner or Qualified Service Technician unplugged and the exhaust blower is off.
  • Page 20: High Ash Fuel Content Maintenance

    D. High Ash Fuel Content Maintenance Incorrect Flame Height • Frequency: As needed By: Homeowner Tall, Lazy Flame Tall, Lazy Flame • Orange in Color Orange in Color Poor quality pellet fuel, or lack of maintenance, can create conditions that make the firepot fill quickly with ashes and clinkers.
  • Page 21: Troubleshooting Guide

    Troubleshooting Guide With proper installation, operation, and maintenance your appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified service person in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician. Symptom Possible Cause Corrective Action...
  • Page 22 Symptom Possible Cause Corrective Action Check for ash build up in appliance, Slow or smoky start-up Dirty exhaust and/or venting system. including behind rear panels, firebox, heat (Cont’d) exchanger, exhaust blower and venting. Check hopper, fill with fuel. Replace snap disc. Firebox door must be Out of fuel.
  • Page 23 Symptom Possible Cause Corrective Action Defective control box. No call light. #1 snap disc defective. Replace snap disc. Convection blower fails Blower not plugged in. Check that blower is plugged into wire to start. harness. Blower is defective. Replace blower. Control box is defective.
  • Page 24: Service Parts Replacement

    Service Parts Replacement A. Side Curtain Replacement B. Convection Blower Replacement 1. Lift the hopper lid up until it locks into place. 1. Turn down the thermostat, let appliance completely 2. Using a Phillips screwdriver, a 3/8 inch wrench, or a 3/8 cool and then unplug appliance before servicing.
  • Page 25: Exhaust Blower Replacement

    C. Exhaust Blower Replacement Snap Disc #2 - Fuel Delivery Interrupt 1. Turn down thermostat, let appliance cool completely if 1. Turn down the thermostat, let appliance completely running. Then unplug appliance before servicing. cool and then unplug appliance before servicing. 2.
  • Page 26: Igniter Replacement

    F. Baffle Removal & Replace E. Igniter Replacement 1. Shut down the appliance by turning down the 1. Shut down the appliance by turning down the thermostat and let the appliance completely cool down. thermostat and let the appliance completely cool down. After the appliance has cooled down, unplug it and 2.
  • Page 27: Glass Replacement

    G. Glass Replacement 1. Open the door from the appliance by lifting door off of hinge pins and lay on a flat surface face down. 2. Using a Phillips Head screw driver, remove the 4 brackets and set aside (Figure 27.1). 3.
  • Page 28: Reference Materials

    Reference Materials A. Component Functions When describing the location of a component, it is always AS YOU FACE THE 1. Control Box FRONT OF THE APPLIANCE. a. The control box is located on the lower left side of the appliance, behind the lower left side panel and 2.
  • Page 29 11. Power Supply 17. Snap Disc #2 (Fuel Delivery Interrupt) 175°F Snap disc #2 is located on the center of the convection The power outlet is located behind the control box on the back of the appliance, lower left corner. Check the plenum above the convection blower.
  • Page 30: Component Locations

    B. Component Locations Heat Output Switch Terminal Block Back of Center 2 Screws for Appliance Thermostat Wires Power Outlet Reset Button Figure 30.1 LOCATED BEHIND LEFT SIDE PANELS LOCATED BEHIND RIGHT SIDE PANELS Feed Motor Control Box Convection blower Vacuum Switch Fuse Combustion Blower Junction Box...
  • Page 31: Maintenance And Service Log

    C. Maintenance and Service Log Date of Service Performed By Description of Service 7058-805F 04/21...
  • Page 32 Date of Service Performed By Description of Service 7058-805F 04/21...
  • Page 33 Date of Service Performed By Description of Service 7058-805F 04/21...
  • Page 34 Date of Service Performed By Description of Service 7058-805F 04/21...
  • Page 35: Service Parts List

    D. Service Parts List PS35-C Service Parts Beginning Manufacturing Date: Mar 2019 Free Standing Pellet Stove Ending Manufacturing Date: Active Part number list on following pages. 04/21 7058-805F 04/21...
  • Page 36 PS35-C Service Parts Beginning Manufacturing Date: Mar 2019 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Stocked Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.
  • Page 37 PS35-C Service Parts Beginning Manufacturing Date: Mar 2019 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Stocked Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.
  • Page 38 PS35-C Service Parts Beginning Manufacturing Date: Mar 2019 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Stocked Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.
  • Page 39 PS35-C Service Parts Beginning Manufacturing Date: Mar 2019 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Stocked Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.
  • Page 40 CONTACT INFORMATION Hearth & Home Technologies 352 Mountain House Road Halifax, PA 17032 Division of HNI INDUSTRIES Please contact your Quadra-Fire dealer with any questions or concerns. For the number of your nearest Quadra-Fire dealer log onto www.quadrafi re.com CAUTION DO NOT DISCARD THIS MANUAL •...

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