Troubleshooting Programs - Sony PCG-R505GCK Primary User Manual

VAIO Computer Quick Start

Troubleshooting Programs

What do I do when a program stops responding or crashes?
❑
Try restarting your computer.
1 Click Start on the Windows® taskbar, and click Shut Down.
2 Select Restart and click OK.
❑
If restarting your computer does not work, contact the software publisher or
designated provider for technical support. See "Program Support
Information" for contact information.
Why does the message, "You must insert the Application CD into your optical
drive" appear, and the program does not start?
❑
Some titles require specific files that are located on the Application
Recovery CD. Insert the disc, and try starting the program again.
❑
Your optical drive may not be reading the disc.
❑
Make sure you place the CD in the tray with the label side facing up.
❑
Make sure the optical drive is properly connected to your computer. See
"Connecting External Optical (Disc) Drives" for more information.
Why can't the program find a file while a PC Card is inserted?
When a PC Card is inserted into a computer that is connected to the docking
station, it may change the drive letters of the docking station disk drives or PC
Card disk drives. If this occurs, the program you are using may not find certain
files. Do one of the following:
❑
Remove the PC Card, and restart your computer. Do not insert the PC Card
while using that program.
❑
Change the drive letters of the docking station disk drives or the PC Card
disk drives. See the Windows® help file or the program guide for
instructions on how to change the drive letters.
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