Troubleshooting the Modem
My modem does not work.
Check that the telephone line is plugged into the line jack. See
Check that the telephone line is working by plugging the line in an ordinary telephone and listening for a dial tone.
Verify the telephone number the program is dialing is correct.
Verify the software you are using is compatible with the computer's modem. (All preinstalled Sony programs are
compatible.)
If you are still experiencing problems, use your the Driver Recovery CD to reinstall the modem drivers. See
Application Recovery CD(s)
for more information.
Connecting a Telephone Line
for more information.
Using the
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