Amana NTW4501XQ Use And Care Manual page 12

TROUBLESHOOTING
First try the solutions suggested here or visit our website to possibly avoid the cost of a service call...
If you experience
Washer not performing as expected (cont.)
Washer not draining/
spinning, loads are
still wet or spin light
remains on (indicating
that the washer was
unable to pump
out water within
10 minutes)
Dry spots on load
after cycle
Incorrect or wrong
wash or rinse
temperatures
Load not rinsed
Sand, pet hair, lint,
etc. on load after
washing
Load is tangling
12
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Possible Causes
Empty pockets and use
garment bags for small items.
Use a cycle with a low
spin speed.
The washer may be tightly
packed or unbalanced.
Check plumbing for correct
drain hose installation. Drain
hose extends into standpipe
farther than 4.5" (114 mm).
Too much detergent causing
suds to slow or stop draining
and spinning.
High speed spins extract
more moisture than traditional
top-load washers.
Check for proper water supply.
Energy saving controlled
wash temperatures.
Check for proper water supply.
Using too much detergent.
Washer not loaded
as recommended.
Using too low a Load Size
selection.
Heavy sand, pet hair, lint, and
detergent or bleach residues
may require additional rinsing.
Washer not loaded
as recommended.
Small items may have been caught in pump or between basket and
tub, which can slow draining.
Cycles with lower spin speeds remove less water than cycles with high
spin speeds. Use the recommended cycle/speed spin for your garment.
To remove extra water in the load, select DRAIN & SPIN. Load may need
to be rearranged to allow even distribution of the load in the basket.
Tightly packed or unbalanced loads may not allow the washer to spin
correctly, leaving the load wetter than normal. Evenly arrange the wet
load for balanced spinning. Select the DRAIN & SPIN cycle to remove
excess water. See "Using Your Washer" for loading recommendations.
Check drain hose for proper installation. Use drain hose form and
securely attach to drainpipe or tub. Do not tape over drain opening.
Lower drain hose if the end is higher than 96" (2.4 m) above the floor.
Remove any clogs from drain hose.
Use only HE detergent. Always measure and follow detergent directions
for your load. To remove extra suds, select RINSE & SPIN. Do not add
detergent.
The high spin speeds combined with air flow during the final spin can
cause items near the top of the load to develop dry spots during the
final spin. This is normal.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and
have both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
This washer uses cooler wash and rinse water temperatures than your
previous washer. This includes cooler hot and warm washes.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water flowing to the inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
The suds from too much detergent can keep washer from operating
correctly. Always measure detergent and follow detergent directions
based on load size and soil level.
The washer is less efficient at rinsing when load is tightly packed.
Load garments in loose heaps evenly around the basket wall. Load with
dry items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional garments after washer has started.
Choose a Load Size that matches the load being washed.
Add an Extra Rinse to the selected cycle.
See "Using Your Washer" section.
Select a cycle with a slower wash action and spin speed; items will
be wetter than those using a higher speed spin. See the "Cycle Guide"
to match your load with the best cycle.
Load garments in loose heaps evenly around the basket wall.
Reduce tangling by mixing types of load items. Use the recommended
cycle for the type of garments being washed.
Solution