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23
Troubleshooting ..................
Before contacting the aftersales department, you are advised to follow the
instructions below:
•
You are advised to switch off the cellphone from time to time to optimize its
performance.
•
You are advised to fully charge (
•
Avoid storing large amounts of data in your cellphone as this may affect the
performance of your cellphone.
and carry out the following checks:
My cellphone will not switch on
•
Press
until the screen comes on
•
Check the battery charge level
•
Check the battery contacts, remove and reinstall your battery, then turn your
cellphone back on
My cellphone has not responded for several minutes
•
Press the
key
•
Remove the battery and re-insert it, then switch the cellphone back on
My screen is difficult to read
•
Clean your screen
•
Use your cellphone in accordance with the recommended conditions of use
My cellphone turns off by itself
•
Check that your keypad is locked when you are not using your cellphone
•
Check the battery charge level
) the battery for optimal operation.
75
My cellphone will not charge properly
•
Make sure that your battery is not completely discharged; the battery charge
indicator can take several minutes and may be accompanied by a quiet whistling
sound
•
Make sure charging is carried out under normal conditions (0°C - +40°C)
•
Make sure your battery is inserted. It must be inserted before plugging in the
charger
•
Make sure you are using an Alcatel battery and charger in the box
•
When abroad, check that the electrical current is compatible
My cellphone will not connect to a network
•
Try connecting in another location
•
Verify the network coverage with your operator
•
Check with your operator that your SIM card is valid
•
Try selecting the available network(s) manually (see page 67)
•
Try connecting at a later time if the network is overloaded
SIM card error
•
Make sure the SIM card has been correctly inserted (see page 19)
•
Verify with your operator that your SIM card is 3V or 1.8V compatible; the old 5V
SIM cards cannot be used
•
Make sure the chip on your SIM card is not damaged or scratched
Unable to make outgoing calls
•
Make sure you have dialled a valid number and press the
•
For international calls, check the country and area codes
•
Make sure your cellphone is connected to a network, and that the network is not
overloaded or unavailable
•
Check your subscription status with your operator (credit, SIM card valid, etc.)
•
Make sure you have not barred outgoing calls (see page 41)
Unable to receive incoming calls
•
Make sure your cellphone is switched on and connected to a network (check for
overloaded or unavailable network)
•
Check your subscription status with your operator (credit, SIM card valid, etc.)
•
Make sure you have not forwarded incoming calls (see page 40)
•
Make sure that you have not barred certain calls
key
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