Acer TravelMate C100 Service Manual
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Acer TravelMate C100 Service Manual

Acer TravelMate C100 Service Manual

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Download this manual See also: User Manual, Manual
TravelMate C100
Service Guide
Service guide files and updates are available
on the CSD web; for more information,
please refer to
http://csd.acer.com.tw
49.48R01.001
PART NO.:
PRINTED IN TAIWAN

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Summary of Contents for Acer TravelMate C100

  • Page 1 TravelMate C100 Service Guide Service guide files and updates are available on the CSD web; for more information, please refer to http://csd.acer.com.tw 49.48R01.001 PART NO.: PRINTED IN TAIWAN...

  • Page 2: Revision History

    Revision History Please refer to the table below for the updates made on Travelmate C100 service guide. Date 02/07/2002 Chapter 2 Chapter 3 02/27/2002 Appendix B 03/05/2002 Chapter 1 Chapter 5 05/18/2002 Chapter 1 06/03/2002 Chapter 3 Chapter 6 09/13/2002...
  • Page 3 Copyright Copyright © 2002 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 4 Conventions The following conventions are used in this manual: Screen messages NOTE WARNING CAUTION IMPORTANT Denotes actual messages that appear on screen. Gives bits and pieces of additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 5 DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 7: Table Of Contents

    Chapter 1 System Specifications Features ............1 System Block Diagram .
  • Page 8 Table of Contents Removing the System Board ........57 Removing the PCMCIA Socket .

  • Page 9: System Specifications

    System Specifications Features This computer was designed with the user in mind. Here are just a few of its many features: Performance ® Intel low voltage Tualatin power, fully static and with SMI feature. 64-bit memory bus AcerMedia bay (removable CD or DVD drive) High-capacity, Enhanced-IDE hard disk Li-Ion main battery pack Power management system with ACPI (Advanced Configuration Power Interface)
  • Page 10 Keyboard and Pointing Device 84-/85-key Windows keyboard Ergonomically-centered touchpad pointing device with scroll function I/O Ports One type II CardBus PC Card slot One RJ-45 jack for Ethernet One RJ-11 phone jack One DC-in jack (AC adapter) One external monitor port One speaker/headphone-out jack One audio line-in jack One microphone-in jack...

  • Page 11: System Block Diagram

    System Block Diagram CPU DC/DC Switching Power MAX1718/MAX1714 3D3V_S0/2D5V_S0 CLOCK GENERATOR DC/DC & CHARGER 3D3V_S3 Switching Power SDRAM MAX1632/0ZT05J02 MICRO-DIMM*2 OTHER DC/DC 5V_S0 MAX1792/G913 5V_S0 5V_S3 NS 97338 M38869 5V_S0 5V_S0 3D3V_S0 DIGITIZER TOUCH IRMS6452 Chapter 1 PIII TUALATIN ULV 700MHz FCBGA +3.3V/M+3V/+2.5V/M+2.5V/+5V CORE LOGIC...

  • Page 12: Board Layout

    Board Layout Top View Power switch (SW1) LCD cover switch connector Choke (increase power consumption efficiency) AC adapter connector RJ11 and RJ45 connectors LCD coaxial cable connector LED/Inverter board connector Fax/Modem board connector Intel FW82443MX100 (Core Logic) VGA port CPU socket USB port 1 USB port 2 1394 port...

  • Page 13: Bottom View

    Bottom View Memory slot (DM2) Smartcard connector MiniPCI wireless module connector Chapter 1 Lynx 3DM8+ (Video controller) Modem cable connector...

  • Page 14: Outlook View

    Outlook View A general introduction of ports allow you to connect peripheral devices, as you would with a desktop PC. Front View Item Latch Display screen Launch keys Touchpad Click buttons (left, center and right) Microphone Infrared port Palmrest Keyboard Enter button Page up/Page down buttons...
  • Page 15 Item Status indicators Stylus Chapter 1 Description LEDs (light-emitting diode) that turn on and off to show the status of the computer, its functions and components. Used to input data in tablet mode.

  • Page 16: Left Panel

    Left Panel Item Power switch Hard disk bay Description Turns on the computer power. Houses the computer’s hard disk (secured by a screw). Chapter 1...

  • Page 17: Right Panel

    Right Panel Item Stylus PC Card eject button PC Card slot Smart Card eject button Speaker/Headphone- out jack Line-in jack IEEE 1394 port USB 1 port USB 2 port Smart Card slot Chapter 1 Description For data input on the screen in tablet mode.

  • Page 18: Rear Panel

    Rear Panel Item Security keylock External display port Modem jack Network jack Power jack Description Connects to a Kensington-compatible computer security lock. Connects to a display device (e.g., external monitor, LCD projector) and displays up to 1024x768 resolution. Connects to a phone line. Connects to an Ethernet 10/100-based network Connects to an AC adapter...

  • Page 19: Bottom Panel

    Bottom Panel Item Memory compartment Battery lock/unlock latch Battery release latch Battery bay Hard disk bay Hard disk anti-shock protection Personal identification slot Chapter 1 Description Houses the computer’s main memory. Locks and unlocks the battery bay. Unlatches the battery to remove the battery pack.

  • Page 20: Indicators

    Indicators The computer has seven easy-to-read status icons on the right of the display screen. The Power and Standby status icons are visible even when you close the display cover so you can see the status of the computer while the cover is closed. Icon Function Num Lock...

  • Page 21: Lock Keys

    Lock Keys The keyboard has three lock keys which you can toggle on and off. Lock Key Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Num Lock When Num Lock is on, the embedded keypad is in numeric mode. The keys function as a (Fn-F11) calculator (complete with the arithmetic operators +, -, *, and /).

  • Page 22: Embedded Numeric Keypad

    Embedded Numeric Keypad The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters located on the upper right corner of the keycaps. To simplify the keyboard legend, cursor-control key symbols are not printed on the keys. Desired Access Number keys on embedded keypad...

  • Page 23: Windows Keys

    Windows Keys The keyboard has two keys that perform Windows-specific functions. Windows logo key Start button. Combinations with this key perform shortcut functions. Below are a few examples: + Tab (Activates next taskbar button) + E (Explores My Computer) + F (Finds Document) + M (Minimizes All) + R (Displays the Run...dialog box) Application key...

  • Page 24: Hot Keys

    Hot Keys The computer employs hot keys or key combinations to access most of the computer’s controls like screen contrast and brightness, volume output and the BIOS Utility. To activate hot keys, press and hold the Fn key before pressing the other key in the hot key combination. Hot Key Icon Fn-F1...
  • Page 25 Hot Key Icon Function Description Brightness down Decreases the screen brightness. Chapter 1...

  • Page 26: Touchpad

    Touchpad The built-in touchpad is a PS/2-compatible pointing device that senses movement on its surface. This means the cursor responds as you move your finger on the surface of the touchpad. The central location on the palmrest provides optimum comfort and support. NOTE: When using an external USB or serial mouse, you can press Fn-F7 to disable the touchpad.
  • Page 27 Left Function Button Execute Click twice quickly Select Click once Drag Click and hold, then use finger to drag the cursor on the touchpad Access context menu Scroll NOTE: Keep your fingers dry and clean when using the touchpad. Also keep the touchpad dry and clean. The touchpad is sensitive to finger movements.

  • Page 28: Hardware Specifications And Configurations

    700MHz CPU with on-die 512K cache FCBGA2 package 1.10V/0.95V/0.85V 1.25V Specification Acer V 3.3 Flash ROM 512KB 32-pin TSOP ACPI 1.0b, WfM 2.0, PC 2001, SM BIOS 2.3.1, IEEE 1394, IrDA V1.0, PCI 2.2, PnP BIOS 1.0a, Intel AC 97, USB specification 1.1, LDCM 6.0, PC card standard 1995 (PCMCIA V3.0 compliant device), Microsoft Simple...
  • Page 29 Memory Combinations Slot 1 0 MB 64 MB 0 MB 64 MB 128 MB 64 MB 128 MB 128 MB Above table lists some system memory configurations. You may combine DIMMs with various capacities to form other combinations. NOTE: The shipping specification for DIMM combination is 64MB in slot 1. LAN Interface Item Chipset...
  • Page 30 Floppy Disk Drive Interface Item Data transfer rate (Kbit/s) Rotational speed (RPM) Read/write heads Encoding method Power Requirement Power voltage (Vcc) Hard Disk Drive Interface Item Vendor & Model Name Capacity Bytes per sector Data heads Recording zone Drive Format Disks Spindle speed (RPM) Performance Specifications...
  • Page 31 Audio Interface Item Audio Controller Audio onboard or optional Mono or Stereo Resolution Compatibility Mixed sound source Voice channel Sampling rate Internal microphone Internal speaker / Quantity Video Interface Item Chip vendor Chip name Chip voltage Supports ZV (Zoomed Video) port Graph interface Maximum resolution (LCD) Maximum resolution (CRT)
  • Page 32 USB Port Item USB Compliancy Level OHCI Number of USB port Location Serial port function control IrDA Port Item IrDA FIR port controller Number of IrDA FIR port Location IrDA FIR port function control IrDA FIR port (in BIOS Setup) IrDA FIR port IRQ (in BIOS Setup) ECP DMA channel (in BIOS Setup)
  • Page 33 Keyboard Item Windows 95 keys Internal & external keyboard work simultaneously Battery Item Vendor & model name Battery Type Pack capacity Cell voltage Number of battery cell Package configuration Package voltage DC-AC LCD Inverter Item Vendor & model name Input supply voltage (V) Input signal voltage Output current (mA) Environmental Specifications...
  • Page 34 Item Optical Specification Brightness control Contrast control Recommended Operating Conditions Supply voltage for LCD display (V) Fluorescent lamp driving voltage (Vrms) Electronic Stylus Item Vendor Model number Maximum pressure Weight Environmental Specification Operating temperature Storage temperature Operating humidity Storage humidity Digitizer Unit Item Vendor...
  • Page 35 AC/DC Adapter Item Nominal input voltages Input voltage variation range Inrush current Efficiency Output Ratings (CV mode) DC output voltage Noise + Ripple Load Output Ratings (CC mode) Constant output Dynamic Output Characteristics Turn-on delay time Hold up time Over Voltage Protection (OVP) Short circuit protection Electrostatic discharge (ESD) Dielectric Withstand Voltage...

  • Page 36: Environmental Requirements

    Power Management Power Saving Mode Hibernation Mode When customized functions for power management are set to Hibernation and the corresponding action is taken. Display Standby Mode Keyboard, built-in touchpad, and an external PS/2 pointing device are idle for a specified period.
  • Page 37 Direct memory access controller Numeric data processor Primary IDE channel ISAPNP Read Data Port ISAPNP Read Data Port Motherboard resources Acer Laptop Fast Infrared port Silicon Motion Lynx3DM Silicon Motion Lynx3DM Primary IDE channel Wacom Serial Pen HID Tablet Tablet PC Buttons...
  • Page 38 I/O Address Map I/O Address 8440-844F F000-F03F F100-F10F FB00-FBFE FC00-FCFF FD00-FDFF FE00-FEFF FF00-FFFF IRQ Assignment Map Interrupt Channel IRQ0 IRQ1 IRQ2 IRQ3 IRQ4 IRQ5 IRQ6 IRQ7 IRQ8 IRQ9 IRQ10 IRQ11 IRQ12 IRQ13 IRQ14 IRQ15 DMA Channel Assignment DMA Channel DRQ0 DRQ1 DRQ2 DRQ3...

  • Page 39: System Utilities

    System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.

  • Page 40: Multi-Boot Menu

    Multi-Boot Menu Users can press F12 during POST to enter the Multi Boot Selection Menu. In this menu users can change boot device without entering BIOS SETUP utility. NOTE: If users disable the “Boot from LAN” option in BIOS SETUP utility, then the option of Lan Desk Service Agent will not appear.

  • Page 41: System Information

    V3.3 R01 V3.3 R01-A1a V3.3 R01-A1a XXXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXXXXXX TravelMate C100 TravelMate 100 TravelMate100 TravelMate100 ACER ACER ACER ACER XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX = Change setting, = Change setting, = Change setting,...

  • Page 42: Basic System Settings

    Basic System Settings The Basic System Settings screen allows you to set the system date and time. Basic System Setting Basic System Setting Date Date Time Time = Move highlight bar, = Move highlight bar, The following table describes the parameters in this screen. Parameter Date Sets the system date.

  • Page 43: Startup Configuration

    Startup Configuration The Startup Configuration screen contains parameter values that define how your computer behaves on system startup. The following table describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Boot Display Boot Display Boot Display Boot Display Screen Expansion...

  • Page 44: Setting The Boot Drive Sequence

    The following table describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings Parameter Hotkey Beep Fast Boot Network Device Boot on LAN 1394 Legacy Mode Boot Drive Sequence Floppy Disk Drive CD-ROM Hard Disk 4th: LANDesk Service Agent 5th:---------------------------...

  • Page 45: System Security

    System Security The System Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Setup Password Setup Password Power On Password Power On Password Hard Disk Password Hard Disk Password Processor Serial Number Processor Serial Number = Move highlight bar, = Move highlight bar, The following table describes the parameters in this screen.

  • Page 46: Setting A Password

    Setting a Password Follow these steps: Use the cursor up/down keys to highlight a Password parameter (Setup, Power-on, Hard Disk, or Resume) and press the Type a password. The password may consist of up to eight characters (A-Z, a-z, 0-9). IMPORTANT:Be very careful when typing your password because the characters do not appear on the screen.

  • Page 47: Load Default Settings

    You have three chances to enter a password. If you successfully entered the password, the system starts Windows. If you fail to enter the password correctly after three tries, the system hangs. To change a password, follow the same steps used to set a password. To remove a password, follow the same steps used to set a password, except type nothing in the password boxes.

  • Page 48: Bios Flash Utility

    NOTE: This program contains a readme.txt file. This readme.txt file will introduce on how to use IFlash utility. System Utility Diskette This utility diskette is for the Acer TravelMate C100 notebook machine. You can find the utility in Service CD kit. It provides the following functions:...

  • Page 49: Running Pqa Diagnostics Program

    Running PQA Diagnostics Program Press to move around the main menu. Press are Diag, Result, SysInfo, Option and Exit. The Diag option lets you select testing items and times. The following screen appears when you select Diag from the main menu. One Test performs a single test and Manual checks the selected test items in sequence.
  • Page 50 The screen below appears if you select Multi Test. Specify the desired number of tests and press After you specify the number of tests to perform, the screen shows a list of test items (see below). Move the highlight bar from one item to another. Press Space to enable or disable the item. Press view the available options of each selected item.

  • Page 51: Machine Disassembly And Replacement

    Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat-bladed screw driver Phillips screw driver Tweezers Flat-bladed screw driver or plastic stick...

  • Page 52: General Information

    General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: Turn off the power to the system and all peripherals. Unplug the AC adapter and all power and signal cables from the system. Remove the battery pack.

  • Page 53: Disassembly Procedure Flowchart

    Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
  • Page 54 Screw List Item Description Screw M2.5 X L6 (Black) Screw M3 X L4 (Silver) Screw M2 X L4 ((Black) Screw M2 X L4 (Silver) Screw M2 X L4.5 (Golden) Hex Screw (Silver) Screw M2 X L4 (Black) Chapter 3...

  • Page 55: Removing The Battery Pack

    Removing the Battery Pack Push the battery lock latch forward to unlock the battery. Push the battery release latch to release the battery. Remove the battery. Chapter 3...

  • Page 56: Removing The Wireless Lan Module

    Removing the Wireless LAN Module See “Removing the Battery Pack” on page 47 First remove the two screws as shown here, and then lift the DIMM cover up. Detach the gray and black RF cables from the wireless LAN module. Push the two latches on both sides of the socket to release the wireless LAN module.

  • Page 57: Removing The Hard Disk Drive Module

    Removing the Hard Disk Drive Module See “Removing the Battery Pack” on page 47 Remove the screw of the HDD cover, then remove the HDD cover. Remove the HDD module in the way as shown here. Disassembling the Hard Disk Drive Module See “Removing the Battery Pack”...

  • Page 58: Disassembling The Main Unit

    Disassembling the Main Unit Removing the Middle Covers See “Removing the Battery Pack” on page 47 First, push outward the middle cover as shown here, and then detach the other middle cover on the rear of the unit. NOTE: The disassembly procedures of the middle covers are reversed due to the change of the material which the middle covers are made of.

  • Page 59: Removing The Lcd Module

    Removing the LCD Module See “Removing the Battery Pack” on page 47 See “Removing the Middle Covers” on page 50 See “Removing the Keyboard” on page 50 Remove the two screws as shown here, and then disconnect the LCD coaxial cable from the main board. Disconnect the inverter cable from the main board Pull up the two RF cables with the tweezers gently.
  • Page 60 NOTE: We would like to hightlight the correct way to rotate the LCD module here. Please note that the LCD module can only be rotated at 180 degrees. Rotating the LCD module in the wrong direction may cause the damage to the cables. Pressing the two LCD support knobs inward, rotate the LCD module clockwise at 180 degrees.

  • Page 61: Removing The Dimm Upper Plate

    Removing the DIMM Upper Plate See “Removing the Battery Pack” on page 47 See “Removing the Middle Covers” on page 50 See “Removing the Keyboard” on page 50 Remove the two screws, and then detach the DIMM upper plate from the heat sink plate. Removing the Internal Memory Module See “Removing the Battery Pack”...

  • Page 62: Separating The Upper Case From The Lower Case

    Separating the Upper Case from the Lower Case See “Removing the Battery Pack” on page 47 See “Removing the Middle Covers” on page 50 See “Removing the Keyboard” on page 50 See “Removing the LCD Module” on page 51 Disconnect the touch pad cable from the main board with a plastic flat screwdriver. Disconnect the cover switch cable and RTC cable from the main board respectively.

  • Page 63: Removing The Rtc Battery

    Removing the RTC Battery See “Removing the Battery Pack” on page 47 See “Removing the Middle Covers” on page 50 See “Removing the Keyboard” on page 50 See “Removing the LCD Module” on page 51 See “Separating the Upper Case from the Lower Case” on page 54 Remove the tape and then detach the RTC battery from the upper case carefully.

  • Page 64: Removing The Touch Pad Fpc

    Removing the Touch Pad FPC See “Removing the Battery Pack” on page 47 See “Removing the Middle Covers” on page 50 See “Removing the Keyboard” on page 50 See “Removing the LCD Module” on page 51 See “Separating the Upper Case from the Lower Case” on page 54 See “Removing the Touch Pad Module”...

  • Page 65: Removing The System Board

    Removing the System Board See “Removing the Battery Pack” on page 47 See “Removing the Middle Covers” on page 50 See “Removing the Keyboard” on page 50 See “Removing the LCD Module” on page 51 See “Separating the Upper Case from the Lower Case” on page 54 Disconnect the sensor switch &...

  • Page 66: Removing The Vga Plate

    Press the PC card eject button, and then remove the CardBus dummy card. Detach the PCMCIA socket from the main board. Removing the VGA Plate See “Removing the Battery Pack” on page 47 See “Removing the Middle Covers” on page 50 See “Removing the Keyboard”...

  • Page 67: Removing The Modem Cable

    Release the four black screws and two hex screws as shown here. 10. Lift and pull the main board backward, and then slide the main board out from the heat sink plate in the direction at 45 degree as shown here. Removing the Modem Cable See “Removing the Battery Pack”...

  • Page 68: Disassembling The Lcd Module

    Disassembling the LCD Module Removing the LCD Bezel See “Removing the Battery Pack” on page 47 See “Removing the Middle Covers” on page 50 See “Removing the Keyboard” on page 50 See “Removing the LCD Module” on page 51 Remove the stylus and the two video capture kit covers. Remove the three LCD screw cushions and then the three screws on the LCD bezel..

  • Page 69: Removing The Lcd Hinges With The Center Hinge

    Removing the LCD Hinges with the Center Hinge See “Removing the Battery Pack” on page 47 See “Removing the Middle Covers” on page 50 See “Removing the Keyboard” on page 50 See “Removing the LCD Module” on page 51 See “Removing the LCD Bezel” on page 60 Pull the cables out from the center hinge, remove the two screws, push the cables out through the center hinge and then remove the LCD hinges together with the center hinge from the LCD panel.

  • Page 70: Removing The Main And Auxiliary Antenna

    Disconnect the LCD power cable from the inverter board and then detach the button board together with inverter board from the LCD panel carefully.. Disconnect inverter cable from the inverter board. Removing the Main and Auxiliary Antenna See “Removing the Battery Pack” on page 47 See “Removing the Middle Covers”...

  • Page 71: Removing The Coaxial Cable

    NOTE: Please do not detach the protection cover from the LCD. The intention to do so will cause the damage to the protection cover and the LCD. Removing the Coaxial Cable See “Removing the Battery Pack” on page 47 See “Removing the Middle Covers” on page 50 See “Removing the Keyboard”...
  • Page 72 Chapter 3...

  • Page 73: Troubleshooting

    Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Obtain the failing symptoms in as much detail as possible.

  • Page 74: System Check Procedures

    System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.

  • Page 75: Keyboard Or Auxiliary Input Device Check

    Keyboard or Auxiliary Input Device Check Remove the external keyboard if the internal keyboard is to be tested. If the internal keyboard does not work or an unexpected character appears, make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the system board. If the keyboard cable connection is correct, run the Keyboard Test.
  • Page 76 Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable. See the following figure If the voltage is not correct, replace the power adapter. If the voltage is within the range, do the following: Replace the System board.

  • Page 77: Touchpad Check

    Check the Battery Pack To check the battery pack, do the following: From Software: Check out the Power Management in control Panel In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct.

  • Page 78: Power-On Self-Test (Post) Error Message

    Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.

  • Page 79: Index Of Error Messages

    Index of Error Messages Error Code List Error Codes <No Error Code> <No Error Code> Error Message List Error Messages Failure Fixed Disk Stuck Key Keyboard error Keyboard Controller Failed Keyboard locked - Unlock key switch Monitor type does not match CMOS - Run Setup Run “Load Default Settings” in BIOS Setup Utility. Shadow RAM Failed at offset: nnnn System RAM Failed at offset: nnnn Extended RAM Failed at offset: nnnn...
  • Page 80 Error Message List Error Messages Real time clock error Previous boot incomplete - Default configuration used Memory size found by POST differed from CMOS Diskette drive A error Incorrect Drive A type - run SETUP System cache error - Cache disabled CPU ID: DMA Test Failed Software NMI Failed...
  • Page 81 Error Message List No beep Error Messages No beep, power-on indicator turns off and LCD is blank. No beep, power-on indicator turns on and LCD is blank. No beep, power-on indicator turns on and LCD is blank. But you can see POST on an external CRT.

  • Page 82: Index Of Symptom-To-Fru Error Message

    Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error LCD backlight doesn't work LCD is too dark LCD brightness cannot be adjusted LCD contrast cannot be adjusted Unreadable LCD screen Missing pels in characters Abnormal screen Wrong color displayed LCD has extra horizontal or vertical lines displayed.
  • Page 83 PCMCIA-Related Symptoms Symptom / Error System cannot detect the PC Card (PCMCIA) PCMCIA slot pin is damaged. Memory-Related Symptoms Symptom / Error Memory count (size) appears different from actual size. Speaker-Related Symptoms Symptom / Error In Windows, multimedia programs, no sound comes from the computer.
  • Page 84 Power Management-Related Symptoms Symptom / Error System hangs intermittently. Peripheral-Related Symptoms Symptom / Error System configuration does not match the installed devices. External display does not work correctly. USB does not work correctly Print problems. Serial or parallel port device problems. Keyboard/Touchpad-Related Symptoms Symptom / Error Keyboard (one or more keys) does not work.

  • Page 85: Intermittent Problems

    Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: Run the advanced diagnostic test for the system board in loop mode at least 10 times.

  • Page 86: Undetermined Problems

    System Check” on page 67): Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive...

  • Page 87: Index Of Aflash Bios Error Message

    Index of AFlash BIOS Error Message Error Message Hardware Error VPD Checksum Error BIOS Update Program Error System Error Without AC adapter Battery Low Chapter 4 Action in Sequence See “System Diagnostic Diskette” on page 40 Reboot the system and then retest with this diskette. Turn off the power and restart the system.

  • Page 88: Index Of Pqa Diagnostic Error Code, Message

    Index of PQA Diagnostic Error Code, Message Error Code 16XXX 01XXX 02XXX 03XXX 04XXX 05XXX 06XXX 07XXX 08XXX 09XXX 10XXX 11XXX 12XXX Message Backup battery error CPU or main board error Memory error Keyboard error Video error Parallel Port error Serial port or main board error Diskette drive error Hard disk error...

  • Page 89: Jumper And Connector Locations

    Jumper and Connector Locations Top View CN10 CN11 CN13 CN14 PCB 01201-SD Power switch LCD cover switch connector AC adapter connector RJ11 and RJ45 connectors LCD coaxial cable connector LED/Inverter board connector Fax/Modem board connector VGA port SKT1 USB port 1 SKT2 USB port 2 1394 port...

  • Page 90: Sw2 Settings

    SW2 Settings Switch 1 Switch 2 NOTE: *: Default setting Setting Disable password check OFF*: Enable password check Enable BootBlock Erasable OFF*: Disable BootBlock Erasable Chapter 5...

  • Page 91: Bottom View

    Bottom View Memory slot (DM2) CN19 Smart card connector Chapter 5 CN19 CN18 CN17 CN18 CN17 MiniPCI wireless module connector Modem cable connector...
  • Page 92 Chapter 5...

  • Page 93: Fru (Field Replaceable Unit) List

    DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 94: Exploded Diagram

    Exploded Diagram Chapter 6...
  • Page 95 Picture Memory Cables Chapter 6 Partname MEMORY SODIMM 128MB PC133 LCD 10.4” TOSHIBA LTM10C321K 01 W/ PROTECTION COVER RJ11 CABLE POWER CORD 125V 3PIN TOUCH PAD CABLE REX INVERTER CABLE Description SODIMM 128M W17128A4NC8602A ASSY LCD MODULE 10.4” XGA TOSHIBA CABLE RJ11 CORD 125V UL 3P K01081B1183WP...
  • Page 96 Picture Case/Cover/Bracket Assembly Partname LCD COAXIAL CABLE DIMM COVER LOWER CASE MIDDLE COVER 1 MIDDLE COVER 2 UPPER CASE TOUCH PAD COVER Description CABLE LCD COAXIAL ASSEMBLY DIMM COVER LOW ASSY LOWER CASE COVER MIDDLE 1 COVER MIDDLE 2 ASSEMBLY UPPER CASE COVER TOUCH PAD REX M3 Chapter 6...
  • Page 97 Picture Boards Chapter 6 Partname HDD CONNECTOR 2R 40PIN HDD BEZEL LCD PANEL W/LOGO/HINGE HINGE ASSEMBLY TM C100 LCD BEZEL 10.4” MODEM BOARD AMBIT/T60M283.00 LAN BOARD Description HEAD FML 2R40P ST 1277257-1 HDD HSG ASSY. (60) ASSEBLY PANEL ASSEMBLY HINGE TM C100 ASSY LCD BEZEL 10.4 TM C100 MODEM MDC AMBIT/T60M283.00 LAN WIRELESS AG/MPCI-...
  • Page 98 Picture Battery Adapter Keyboard Pointing Device Heatsink Partname BUTTON BOARD INVERTER BATTERY ASSEMBLY ADAPTER 50W 3PIN 19V KEYBOARD NSK-A5001 US TOUCHPAD BOARD Description BARBET (TM C100) BUTTON BOARD INVERTER 10.4” DC-AC TWS-458- ASSEMBLY BATTERY PACKING ADT 50W 3P 19V PA-1500-02 KB US NSK-A5001 BARBET (TM C100) TOUCHPAD SYNAPTICS TM41P-...
  • Page 99 Picture HDD/Hard Disk Drive CD-ROM Drive Communication Module Chapter 6 Partname SYSTEM HEATSINK UPPER HEATSINK HDD MODULE 30G IBM TM C100 HDD 30G IBM/IC25N030ATD F80199 CD ROM-ROM DRIVE AOPEN SC- 924U USB PCMCIA CONNECTOR Description ASSEMBLY HEATSINK PLATE ASSEMBLY DIMM UPPER PLATE ASSY HDD MODULE IBM 30G IBM TM C100 HDD 30G IBM/IC25N030ATD...
  • Page 100 Picture Main board Miscellaneous Screws Partname DIGITIZER SU-001-01WACOM MAINBOARD/TM C100 LCD LATCH LOGO ACER TM C100 CARDBUS DUMMY CARD CAMERA RUBBER TM C100 SCREW SCREW SCREW Description DIGITIZER SU-001-01WACOM MB-BARBET TM C100 TULAT700 ASSEMBLY LCD LATCH PLATE ACER LOGO REDSTART...
  • Page 101 Picture Chapter 6 Partname SCREW SCREW SCREW Description SCREW M2.5X6 SCREW MACH WAFER M2*L4.5 SCREW M3X4 (86.9A524.4R0)
  • Page 102 Chapter 6...

  • Page 103: Appendix A Model Definition And Configuration

    Model Definition and Configuration 10xT: T: below 12” TFT model 10xTx: The first x: define CPU speed. Celeron 500 / ULV Pentium III 0: ULV Celeron 500 1: Intel ULV Pentium III-T CPU 600 MHz 2: Intel ULV Pentium III-T CPU 700 MHz The second x: define CD-ROM/DVD/CD-RW Appendix A Appendix A...
  • Page 104 Chapter 1...

  • Page 105: Test Compatible Components

    Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing depatment. All of it’s system functions are tested under Windows XP environment. Refer to the following list of components, adapter cards and peripherals which have passed this test.

  • Page 106: Microsoft Windows Xp Environment Test

    IBM PS/2 Style Mouse (Black) Logtech Serial Mouse Microsoft IntelliMouse PS/2 Microsoft IntelliMouse USB Microsoft IntelliMouse Optical Lgotech USB Wheel Mouse Logitech MouseMan Wheel USB Comb for DOSV & iMac Logitech PS Style Mouse Acer Aspire USB Mouse Logitech USB Wheel Mouse Appendix B...
  • Page 107 Panasonic USB Digital Speaker AIWA Multimedia Digital Speaker System (USB) JS USB Digital Speaker Microsoft Sidewinder Precision Pro (USB) USB Rockfire Avant Garde Flightstick Acer USB Video Capture Kit Intel Digital Camera IBM PC Camera Belkin USB Ethernet adapter Linksys USB Network Adpter...
  • Page 108 Appendix B...

  • Page 109: Appendix C Online Support Information

    This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.
  • Page 110 Appendix C...

  • Page 111: Index

    AC Adapter 26 ACPI 1.0a 20 AFLASH Utility 40 APM 1.2 20 Audio 23, 24 Battery 25 Battery Pack 47 battery pack charging indicator 12 BIOS 20 package 20 password control 20 ROM size 20 ROM type 20 vendor 20 Version 20 BIOS Setup Utility 31 BIOS Supports protocol 20...
  • Page 112 hotkey 16 Hot Keys 13 I/O Address Map 29 Indicators 12 Intermittent Problems 77 IrDA 24 IRQ Assignment Map 30 Jumper and Connector Locations 81 Top View 81 Keyboard 24 Removing 50 Keyboard or Auxiliary Input Device Check 67 L2 cache 20 LAN/Modem Combo 21 LCD 25 DC-AC LCD Inverter 25...
  • Page 113 TouchPad Module Removing 55 Troubleshooting 65 Undetermined Problems 78 USB 24 Index utility BIOS 31–39 Video 23 Resolutions 23 Video controller 24...
  • Page 114 Index...

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