Technical Support Procedures; Frequently Asked Questions - Supermicro H12SSL Series User Manual

component in question in another system. If the new system works, the component is
good and the old system has problems.

3.2 Technical Support Procedures

Before contacting Technical Support, please take the following steps. Also, note that as a
motherboard manufacturer, we do not sell directly to end-users, so it is best to first check with
your distributor or reseller for troubleshooting services. They should know of any possible
problem(s) with the specific system configuration that was sold to you.
1. Please review the 'Troubleshooting Procedures' and 'Frequently Asked Questions'
(FAQs) sections in this chapter or see the FAQs on our website before contacting
Technical Support.
2. BIOS upgrades can be downloaded from our website.
Note: Not all BIOS can be flashed depending on the modifications to the boot block code.
3. If you still cannot resolve the problem, include the following information when contacting
us for technical support:
•
Motherboard model and PCB revision number
•
BIOS release date/version (this can be seen on the initial display when your system first
boots up)
•
System configuration
An example of a Technical Support form is posted on our website.
Distributors: For immediate assistance, please have your account number ready when
contacting our technical support department by e-mail.

3.3 Frequently Asked Questions

Question: What type of memory does my motherboard support?
Answer: The H12SSL-i/C/CT/NT supports up to 2TB Registered ECC DDR4-3200 SDRAM
in eight DIMM slots. See Section 2.4 for details on installing memory.
Question: How do I update my BIOS?
Answer: It is recommended that you do not upgrade your BIOS if you are not experiencing
any problems with your system. Updated BIOS files are located on our website at
supermicro.com. Please check our BIOS warning message and the information on how to
update your BIOS on our website. Select your motherboard model and download the BIOS
file to your computer. Also, check the current BIOS revision to make sure that it is newer
Chapter 3: Troubleshooting
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