Cobra microTALK FRS 23 Operating Instruction page 7

LI MITE D 2-Y EAR WARR ANT Y• CU STO M ER A SSI STA N C E
FOR PRODUCTS PURCHASED IN U.S.A.
Cobra Electronics Corporation warrants that its Cobra ® FRS
Radios, and the component parts thereof, will be free of
defects in workmanship and materials for period of two
(2) years from the date of first consumer purchase. This
warranty may be enforced by the first consumer purchaser,
provided that the product is utilized within the U.S.A.
Cobra will, without charge, repair or replace, at its option,
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defective FRS radios, products or component parts upon delivery
to the Cobra F a c t o ry Service Department, accompanied by proof
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of the date of first consumer purchase, such as a duplicated copy
of a sales receipt.
You must pay any initial shipping charges required to ship
the product for warranty service, but the return charges will
be at Cobra's expense, if the product is repaired or replaced
under warranty.
Customer Assistance
After reading this owner's manual, if you have any questions
about installing or operating your microTALK radio, or if you
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are missing any parts, please contact Cobra first. Do not
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r e t u rn this product to the store. C o b r a Electronics offers the
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following customer support services.
• Automated Help Desk is available 24 hours
a day, 7 days a week at 773-889-3087.
• Customer Service Operators are available at
the same number 8:00 a.m. to 6:00 p.m. CST
Monday through Friday (except holidays).
• Questions can be faxed to 773-622-2269.
• Technical assistance is available on-line in the
Frequently Asked Questions (FAQ) section at
www.cobra.com or by e-mail to
productinfo@cobra.com.
If your product should require factory service please
call Cobra ® first before sending your unit in. This will ensure
the fastest turn-around time on your repair.
You may be asked to send your unit to the Cobra factory.
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It will be necessary to furnish the following in order to
have the product serviced and returned.
This warranty gives you specific legal rights, and you may also
have other rights which vary from state to state.
Exclusions: This limited warranty does not apply 1) to any product
damaged by accident; 2) in the event of misuse or abuse of the
product or as a result of unauthorized alterations or repairs;
3) if the serial number has been altered, defaced or removed;
4) if the owner of the product resides outside the U.S.A.
All implied warranties, including warranties of merchantability
and fitness for a particular purpose are limited in duration to
the length of this warranty. Cobra shall not be liable for any
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incidental, consequential or other damages; including, without
limitation, damages resulting from loss of use or cost of
installation.
Some states do not allow limitations on how long an implied
warranty lasts and/or do not allow the exclusion or limitation
of incidental or consequential damages, so the above limitations
may not apply to you.
1. For Warranty Repair include some form of proof-of-
purchase, such as a mechanical reproduction or carbon
of a sales receipt. If you send the original receipt it
cannot be returned.
2. Send the entire product.
3. Enclose a description of what is happening with the unit.
Include a typed or clearly printed name and address of
where the unit is to be returned.
4. Pack unit securely to prevent damage in transit.
If possible, use the original packing material.
5. Ship prepaid and insured by way of a traceable carrier such
as United Parcel Service (UPS) or First Class Mail to avoid
loss in transit to: Cobra Factory Service, Cobra Electronics
C o r p o r a t i o n , 6500 W. Cortland St., Chicago, IL 60707.
6. If the unit is in warranty, upon receipt of your unit it will
either be repaired or exchanged depending on the model.
Please allow approximately 3-4 weeks before contacting
us for status. If the unit is out of warranty a letter will
automatically be sent informing you of the repair charge
or replacement charge. If you have any questions, please
call 773-889-3087 for assistance.
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