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GM PARTICIPATION IN BBB AUTO
LINE
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A L T E R N A T m DISPUTE
RESOLUTION PROGRAM*
*This program may not be available in all states, depending on state law.
Canadian owners refer to your Warranty and Owner Assistance
Information booklet. General Motors reserves the right to change
eligibility limitations and/or to discontinue its participation in this
program.
Both Cadillac and your Cadillac dealer are committed to making sure you
are completely satisfied with your new vehicle. Our experience has shown
that, if a situation arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure described
earlier in this section is very successful.
There may be instances where an impartial third-party can
assist in
arriving at a solution to a disagreement regarding vehicle repairs or
interpretation of the New Vehicle Limited Warranty. To assist in resolving
these disagreements, Cadillac voluntarily participates in BBB AUTO
LINE.
BBB AUTO LINE is an out-of-court program administered by the Better
Business Bureau system to settle disputes between customers and
automobile manufacturers. This program is available free of charge to
customers who currently own or lease a GM vehicle.
If you are not satisfied after following the Customer Satisfaction
Procedure, you may contact the BBB using the toll-free telephone
number, or write them at the following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203
Telephone: 1-800-955-5100
To file a claim, you will be asked to provide your name and address, your
Vehicle Identification Number (VIN), and a statement of the nature of
your complaint. Eligibility is limited by vehicle age and mileage, and other
factors.
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