Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows operating
system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating
system. It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its
factory state.
You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their
primary operating system due to software or hardware failures.
For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at
www.dell.com/serviceabilitytools. Click SupportAssist and then, click SupportAssist OS Recovery.
Battery status lights
If the computer is connected to an electrical outlet, the battery light operates as follows:
Alternately
An unauthenticated or unsupported non-Dell AC adapter is attached to your laptop. Re-plug battery
blinking amber
connector, replace battery if the issue reoccurs.
light and white
light
Alternately
Temporary battery failure with AC adapter present. Re-plug battery connector, replace battery if the
blinking amber
issue reoccurs.
light with steady
white light
Constantly
Fatal battery failure with AC adapter present. Fetal battery, replace the battery.
blinking amber
light
Light off
Battery in full charge mode with AC adapter present.
White light on
Battery in charge mode with AC adapter present.
80
Troubleshooting