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Troubleshooting
If the following problems occur ...then...
• A wrong weight format appears followed by kg, lb, or st-lb.
Refer to "Changing the weight mode" on P.7.
•
appears on the display, or all the data appears and immediately disappears.
Batteries are low. When this message appears, be sure to replace the batteries immediately, since weak batteries will affect the
accuracy of your measurements. Change all the batteries at the same time with new AAA-size batteries.
Note: Your settings will not be erased from the memory when you remove the batteries.
•
appears while measuring.
Please stand on the platform keeping movement to a minimum. The unit cannot accurately measure your weight if it detects
movement.
When the Body Fat % is more than 75%, readings cannot be obtained from the unit.
When the BMI is less than 5, readings cannot be obtained from the unit.
• The Body Fat Percentage measurement does not appear.
Your personal data has not been programmed. Follow the steps on P.12.
Make sure socks or stockings are removed, and the soles of your feet are clean and properly aligned with the guides on the
measuring platform.
•
appears while measuring.
Reading cannot be obtained if the weight capacity is exceeded.
•
appears on the display.
Did you step onto the Body Composition Monitor before
•
is displayed.
Please set the correct date and time.
When not in use, the Body Composition Monitor will periodically calibrate in preparation for the next weighing. If the unit has been
stored horizontally, with items placed on top or moved from one location to another, select your personal data number as explained
on p.12 prior to taking your measurement.
Cannot connect my smartphone to the Body Composition Monitor
•
or
appears on the display
Are batteries inserted correctly in the Body Composition Monitor?
Are the batteries running low?
Are the smartphone and body composition meter within communication range?
The communication range for The Body Composition Monitor is 5 m in an unobstructed location.
Is the "Bluetooth" setting in the smartphone "Settings" turned on?
•
appears repeatedly.
Delete the pairing information from "Settings" > "Bluetooth" on the smartphone, and pair the smartphone with the Body Composition
Monitor again.
•
appears repeatedly.
Delete the pairing information from "Settings" > "Bluetooth" on the smartphone, and pair the smartphone with the Body Composition
Monitor again.
•
appears on the display
Remove and replace the batteries from the Body Composition Monitor, and set the date and time again.
• The date and time settings have been changed
When using the Body Composition Monitor linked with a smartphone, the date and time settings on the Body Composition Monitor
are overwritten with those from the smartphone.
• The "Input Data" button in the app does not work
Is the "Bluetooth" setting in the smartphone "Settings" turned on?
Linking between the app and the Body Composition Monitor is only enabled when the Body Composition Monitor is turned off.
Check that the power of the Body Composition Monitor is turned off and try again.
was displayed?
17
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